Shotwell Auto Body

I was going to sell my car so I thought I should get it detailed first. I had heard Shotwell did detailing so I brought my vehicle in. They not only did a great job on the interior, I had a little fading on the top of the car so they didn't charge me the full price because they didn't want to completely ruin my paint job and didn't do the complete exterior detail. I also had a decent sized dent on one of my doors and they popped it out for free! Excellent service!

I've used them before and I know they will do a good job. They helped me deal with the other persons car insurance and set up the rental car. They go above and beyond. Very knowledgeable.

10 out of 10. A+. They are the best auto body shop ever! Presented a range of options for repair, timely and consistent messaging as repairs taking place. Quick and efficient repair. Even took care of all the rental car details including pickup and drop-off right at their shop, amazing! Even detailed the whole interior with armor-all, double amazing! Looks good as new of course, these guys and gals are pros

Best repairs possible, quick experience service, and the best staff in Sonoma or Marin county combined. If you need your car worked on this is the place you want to go no corners cut top end replacement parts and friendly customer service shotwells can't be beat

I made a huge mistake and damaged the whole right side of my car catching every single panel including both bumpers....They were quick, easy to work with, and most importantly, did a fabulous job fixing my car to look like new. They dealt w the insurance company, rental car etc... COULDN'T BE HAPPIER

My 2014 civic got sideswiped in a parking lot. Charlene gave me an estimate and helped coordinate everything which was super helpful. When I picked up the car I almost didn't recognize it because they had also buffed out and fixed some other minor dings. The car was also detailed and so it felt like it was new! I am so happy with their work and highly recommend them!

Shotwells auto body is the absolute best. If I could give them a thousand stars I would. They went above and beyond. My truck looks new again. And their service and ability to take the stress away is top notch. It’s been along time since I’ve received this type of service. I will be recommending them to anyone I know. Thank you to the entire Shotwell team.

Best Auto body shop in town, no questions asked. The staff is very friendly and has the best interests in every client that walks in! I recently got my car from Carvanna and had it arrived with some paint cracks in the back bumper. Shotwells came in and took care of my car with ease and peace of mind! Thank you guys for great service! Highly recommend!!

Got into an annoying fender bender and needed a local body shop to fix my bumper. I can't say enough great things about this place! Customer service (Lisa) was amazing. They handle dealing with insurance, car rental, etc. so process is easy and smooth. They even washed my car so it was like brand new when I picked it up!!

I couldn't be happier with this body shop. From the first time I stopped in for assistance, Charlene was super helpful about filing a claim, the process of getting that done, and renting a car. I picked Shotwell because of this good customer service; but they outdid themselves with the quality of their repairs. My car look like new - the while car is polished and bright - AND they cleaned the inside, giving me an almost brand new car!

Last but not least, knowing that I was paying for my own rental, they got the car back to me in five business days instead of seven.

Took my car in for some pretty bad bumper damage. My insurance carrier told me it should take 4 days to repair; Shotwell had it done in 2 days, used all OEM parts, and the work is flawless. They guarantee all work and were very nice, communicative, and professional. Will definitely go back for any any other body work.

I took my CRV to have a broken mirror fixed. I thought it may need to be painted but they attached the broken one with salvaged parts. Instead of paying Gullicks $270, they charged me $50 AND gave me a ride home after dropping it off.

Just so good it's stupid, these guys are stupid good. My wife wrecked her car twice in a week, yeah don't say a word or I will jump through this here computer. Anyhow, she wrecked the front drivers side with bumper and inside stuff was damaged as well, plus for an encore she wrecked passenger side door a week later, I was thinking maybe I should put off fixing it so she can wreck the back end and they can just do the entire car, but I went ahead and had shotwells fix it.

Well we were originally at another body shop who blew it, I wont mention names but a chain that is more of a meat

This place is AWESOME and let me tell you why.
Here's the backstory: I wasn't even at Shotwells I was next door at Jay and Bill's shop this morning for a tire rotation and flat fix and in the afternoon and I noticed a yellow scratch on my left rear fender.
I don't drive this car much so the scratch was a mystery but I called over to Jay and Bill's just to see if they saw anything. Doubtlessly, it was me who wasn't paying attention and bumped into something throughout the day or someone else bumped it. Well let me tell YOU, Jay and Bills were immensely accommodating

Shotwell's recently repaired the front bumper and replaced the headlights on my Toyota. I cannot say enough good things about the experience. The staff was wonderful, and the body work looks great! Kudos to Charlene and the Shotwell team!

I have had multiple cars fixed and the staff is so caring and they always fix it super quick within a couple of days. They always make you feel cared about and important no matter how small the job. I would never take my car anywhere else. I live in Santa Rosa and I always make the trip there. I have tried different auto bodies in the past and none measure up. Shotwell fixes cars the correct way they don't just bondo things together to do the job cheap. They are reputable and honest. I recommend them to everyone I know.

They turned an unfortunate accident into a pleasant experience. I got into an accident a month before I had to go back to college and Charlene was able to make the process simple and easy by firstly, alleviating my worry of my car not being fixed by the time school approached, helped in the process of acquiring a rental car, and provided excellent customer service. After I knew my car was in good hands, I asked them if they were able to install an aftermarket rocker panel for me for an additional cost. The mechanic talked to me step by step to ensure that I remained satisfied with the end result

Charlene is very knowledgeable and professional. Her many years of experience make the unpleasant situation a pleasant experience

Those guys did an amazing job on my Lexus, I can't describe how happy with the work commitment and on time delivery.
I know now the best place in town to make me and my lexus happy.
Good job Shotwell the front and the back of the house

Debbie and Charlene were great! Great service, great work...They kept me up to date with progress on my vehicle; great communication. Thank you Shotwell’s for a job well done; my car looks fab!

Debbie and Charlene are amazing. Kurt is a wizard, I'm fairly convinced. I have seen a vehicle go from t-boned to perfect after coming here. I really can't say enough good things. Best body shop, hands down.

We love Shotwell. They do great work & the manager Charlene is AWESOME & extremely knowledgeable & really takes the time to explain what they will be doing to repair the damages to your vehicle. Professional, precise, great auto body/paint work & customer service.


So glad we were recommended by our neighbors to goto ShotWell. & a Big THANK YOU to Charlene & staff for the great repair work you've done on all the times we've had to get our truck & car repaired.

Great customer service, I'm from Los Angeles and moving out of the bay area...needed a hitch installed,
when no one else wanted to help me, Shotwell's body shop rose to the occasion. They were honest and fair. Please give this company more of your business.

Getting in an accident or having to file a claim flat out sucks, but things are made much easier when you go to a body shop like Shotwell. They ladies provided fantastic service and were very kind. My car was returned clean and looking great after someone happened to back into my car. Highly recommend them. They also provide a free estimate. They even had my car finished earlier than expected.

There are companies that meet your expectation of customer service and then there are those that set the standard of what phenomenal costumer service looks like - Shotwell is one of the latter.

I cannot recommend them enough. Charlene and the rest of the staff go above and beyond to make sure your experience is top notch. If you're looking for an auto body shop, look no further and hurry over to Shotwell.

Prompt, efficient and friendly service! Quality of work done was excellent, car was detailed and cleaned really well too!

Had car waxed, detailed with a coupon special good deal I would do this again. I also wanted any imperfections on front & back bumpers smoothed out & refinished followed with fresh paint. Few issues with the bumpers but Charlene stepped up to the plate to make the customer happy. I am very pleased with the out come.

Thank you for the great service.

Thank you
Charlene West
Shop Manager at shotwell auto body you made us feel comfortable and wanted even though we only needed a used headlight for our aging car on our way from canada to baja mexico . You found one for us promptly and where not ticked off cause we installed it ourselves.I went to 3 other shops before i found you and none would give us the time of day once they realized it was a small item even though it was a safety issue .Thanks again .