Getting a mortgage is one of the biggest decisions you'll make, and you deserve a broker who will do their utmost to get you the best deal possible. At First American Home Loans, we have dozens of years of combined experience, and a passion for helping people - like you. Whatever your financial situation is, we can help you get the loan that's right for you, whatever that might be.
At First American Home Loans, we want you to live your best life. We offer mortgage services to suit the needs of every kind of client, no matter your financial situation or credit score. We know how important the trust of our clients is, and we'll do everything we can to keep it. While we provide all manner of mortgage services to our clients, we specialize in reverse mortgages.
At First American Home Loans, we want you to live your best life. We offer mortgage services to suit the needs of every kind of client, no matter your financial situation or credit score. We know how important the trust of our clients is, and we'll do everything we can to keep it. While we provide all manner of mortgage services to our clients, we specialize in reverse mortgages.
Services
Saying a home is important would be an understatement, and we take your needs as our client as seriously as possible. We believe in providing only the best customer service, and ensuring that you understand every part of the mortgage process. We will always put you first, and make sure that you and your family can make an education decision.
We don't just do reverse mortgages - we do conventional home loans too! Getting a mortgage and buying a home is one of the most important decisions you'll make, so make sure you have the support you need. We'll give you expert advice and guide you through the entire process, from starting your application to funding.
A reverse mortgage is like any other loan - the only difference is it has no fixed repayment schedule. This means a borrower can take out a reverse mortgage without needing to make payments until they sell their home, or pass away. Far from a last resort, a reverse mortgage can be the exact solution to your financial problems, whether that's supplementing a fixed income, eliminating credit card debt, or paying off your current mortgage.
The staff at First American Home Loans was very friendly and informative. They took the time to understand our needs and kept us updated throughout the process. Now we have the peace of mind that we will never have to move or make another mortgage payment. This took a huge load off my back. My equity line of credit payment was going up by $600.00 a month, I had over $20,000 in credit card debt and I needed a new roof.
Reviews (10)
Liz R.
Oct 20, 2020
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I was looking to refinance my house, and was referred to John Rock at First American Loans. I can't express how thankful I am to them. The staff is amazing John Rock, Christina Nunez and Luis Madrigal did the impossible. I had been told by other lenders that there was nothing they could do for me in getting me out of the situation I was in. John and his staff not only were able to get my refinance done , they got it at a lower rate than I even thought I could get. Throughout the process they kept me informed and made me feel very comfortable. I highly recommend them!
John S.
Mar 26, 2018
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Robet S.
Mar 23, 2018
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Me and my wife met Louis at 24hr fitness and knew him for months from the gym we were planning on a refinance on our home and asked him if he could help best decision we made he was upfront the whole way and stayed on top of everything and kept us in the loop daily got us a awesome rate and came to our house many times with paperwork knowing we have children to help us with forms and signing it was a breeze with Louis and first American home loans I highly recommend and would use them again for all our needs
Robert / leandra spontak
Robert / leandra spontak
Jacque P.
May 17, 2016
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Frank Maimone/John Rock committed to a refi at one rate w no up front costs then suddenly a day or two before the signing told me I'd have to cough up OVER $4,000 in fees AND the low interest rate they promised and said I was locked into was no more and would go up by over 0.6 percent.
Don't have to trust just what's written here on Yelp - instead check out the BBB - when you ask Rock and Maimone they give you some BS about how it's another company staff who's mess they're trying to clean up - but lo and behold the neg BBB rating is still there. I was too trusting
Don't have to trust just what's written here on Yelp - instead check out the BBB - when you ask Rock and Maimone they give you some BS about how it's another company staff who's mess they're trying to clean up - but lo and behold the neg BBB rating is still there. I was too trusting
Darrel B.
Mar 24, 2016
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My experience with First American Home Loans was great! Iona went the extra mile to provide good customer service. She stayed in touch and kept me informed of the progress of the loan. She was very good at answering the many questions I asked and I was even asking her questions after the reverse mortgage closed. She is so patient.
I don't normally do reviews unless service was extremely bad or extremely good. In this case the service was extremely good.
I don't normally do reviews unless service was extremely bad or extremely good. In this case the service was extremely good.
Kelly W.
Jan 07, 2016
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Thank you Mark for getting us into our home. We had been looking for sometime when we were referred by a friend to first American. Mark was able to work with us and the lender to get us into our home. On top of it it was a short sale. I was surprised how easy they made it and how much they worked with us to get the home. I'm really grateful for their help and Hardwork.
Khy H.
Aug 19, 2015
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I was such a fool to give them a chance since I didn't see a lot of reviews. It was a very costly and stressful mistake. It was my first time home-buying experience and a horrible one with them. I dealt with 2 people; started with Nestor Hernandez then Armando Roldan. Nestor responded my calls and email promptly in the beginning. But, that was it. Later in the process, they don't pick up my phone nor return my email. I ended up blocking my number to call them so that they would pick up the phone. I almost lost my earnest deposit (about 10K) because of them. They are really unprofessional
Jennifer S.
Dec 22, 2014
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AGENTS BEWARE. If your buyer brings you a pre-approval letter from this company, send them to this yelp review and I'd be more than happy to talk to them so that they can get a pre-approval from another lender.
I had a listing and the buyers used this company for their loan. I called the LO Armando even before offer was accepted to make sure buyers were qualified and he assured me they were and he could be reached 24/7. This was a 30 day escrow. Fast forward, there were issues and buyer was not able to close on time. Transaction closed 2 weeks after COE date. Called Armando to get
I had a listing and the buyers used this company for their loan. I called the LO Armando even before offer was accepted to make sure buyers were qualified and he assured me they were and he could be reached 24/7. This was a 30 day escrow. Fast forward, there were issues and buyer was not able to close on time. Transaction closed 2 weeks after COE date. Called Armando to get
M. G.
Mar 14, 2014
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First red flag no office phone number and address on approval letter
second red flag no lenders license number
third red flag unable to cross qualify because file incomplete
fourth lying about fico scores and not checking spouse's credit
fifth not returning calls to explain
sixth no underwriter, supervisor, or manager available to escalate unanswered questions
seventh you're lucky if someone answers the phone at the "office" number to then get transfered to another line where nobody answers
NESTOR HERNANDEZ with First American Home, WHO GIVES AN APPROVAL LETTERS WITH AN INCOMPLETE
second red flag no lenders license number
third red flag unable to cross qualify because file incomplete
fourth lying about fico scores and not checking spouse's credit
fifth not returning calls to explain
sixth no underwriter, supervisor, or manager available to escalate unanswered questions
seventh you're lucky if someone answers the phone at the "office" number to then get transfered to another line where nobody answers
NESTOR HERNANDEZ with First American Home, WHO GIVES AN APPROVAL LETTERS WITH AN INCOMPLETE
Courtney G.
Feb 11, 2014
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I had the HONOR of working with 1st American last year to get us into our first home. The first lender we attempted to use was not getting anything done & 19 days into our 45 day escrow we were stuck with nothing completed. We immediately switched EVERYTHING OVER TO 1st American & they RUSHED US THROUGH... Bobby and his staff were excellent! They were able to get us closed on time and into our new home as promised. I HIGHLY RECOMMEND 1st AMERICAN TO ALL MY FRIENDS AND FAMILY!!!! Thanks First American for EVERYTHING!!!!!
