Henry's Vacuum & Sewing

I called Henry's vacuum and sewing machines this morning to see if they had any refurbished or used vacuums for sale. My experience in talking with Chris went above and beyond customer service that I have not experienced in years. Chris listened to what I was looking for made great recommendations including walking me through what to order from a website because he didn't have the item I was looking for in stock. He also gave me several pieces of information that saved me additional money on top of the already sales price. You really don't get customer service like I received this morning in this

Had my vacuums ready and fixed the very next day! Now their running like new! 👍🏼

Hi! My grandmothers and I sent our vacuum here to be fixed, before July. He said that he was going away for the Fourth of July weekend and that he should be back shortly after. We live very far as we showed up after he said he would be back (so he should have been back) and someone in the store said he was not yet back. We went back a month later and our vacuum was ready, The store lights were on and the sign said open. I saw my vacuum BY the door. and the doors were locked?? I called and there was no answer. Very unprofessional. I have yet to get our vacuum we have been waiting over a month for�

07/23/21 - update. Chris finally followed up with me in July! He states that he had replaced the battery but the vacuum wouldn't work after a minute. I took the Dyson back home and my husband purchased a replacement battery and the vacuum works perfectly. Chris obviously did not make any attempts to replace the battery. The screws did not even appear to have been touched so how would he have done what he said he done to check it. Paid $40 for nothing. Chris didn't even give me an answer of why he didn't return my 10 voice messages. #poorservice #ripoff
Dropped my Dyson vacuum for repair on 4/30

Dropped vacuum off for diagnostics on 4/30, paying $40 to do so. Was told I'd be called "in less than two weeks". No callbacks and have left five voice mails, all of which have been unreturned. Stopped by store on Fri, 5/28 to get it only to find the store closed and the parking lot torn up for some sort of reconstruction or repaving. For as greatly satisfied as I was for the work they did on our sewing machine I am equally dissatisfied with the lack of communication this time. Hoping it's not due to some unforeseen tragedy or circumstance but regardless, not hearing anything for a month is disappointing

Great staff, very helpful and was able to figure out everything I needed and get me all set up and on my way in one visit. I used to purchase my vacuum parts online, but not anymore. This is my new one stop shop. Thanks again for all your help..

Went to shop 2 days ago (Thursday), found note on door that they were out but would be back Friday. Went back on Friday, note still on door 1 hour after scheduled opening time. Called both listed phone numbers on Saturday, no answer. Left messages, no response. Email queries returned as undeliverable. Two sewing machines and a vacuum cleaner to be repaired, but will take business elsewhere after this. Not trustworthy.

I don't write alot of reviews but this is one honest business and they deserve the recognition! I brought in a vacuum making a loud noise, the gentleman was quick to greet me and diagnosed the issue on the spot! 100$ fix but instead of taking my money he referred me to the warranty department for my vacuum. The warranty company is sending me the part for free including s&h. Thanks for being honest and not taking advantage of the situation. My mom will be so happy to get her vacuum back! Thank you

Positive: Professionalism, Quality, Responsiveness, Value
I took my sewing machine in for a cleaning and adjustments. He was very nice and personable. Was able to give me same day service, which I did not expect, but was very happy about. My machine works great. I would highly recommend this place and I will go there again when needed. 5 stars!!

$98.95 later I have my sewing machine.... one hour of watching this "new owner" open up the machine, oil it, pull out 3 small threads and put cover back on.... all while this shop owner talked to and serviced other customers (so not even a true hour's attention to my machine). I could have bought a new machine for as much.
$40 "to look at it", no estimate of "repair" (a simple oiling), and a muttered "$80, no, that's $98.95."
Outrageous cost when all reviews of the shop implied this was a reasonable, excellent place to go for repairs. The reviews must have reflected the former owner.
I feel