Whatever the size, whether it be a pool designed for an area with limited space or an extensive multilevel pool with waterfall features, we will build it! We're experienced in building pools that will suit your needs and make the most of your unique space. Would you like an estimate? Get your free design appointment scheduled today!
Our store is fast becoming Rockwall's source for everything outdoor. More than pool supplies and chemicals, Pool Stop is now your local source for Big Green Eggs BBQs, Traeger Grills and all the must-have for turning your outdoor spaces into all that you've dreamed. Starting this year we now offer local delivery when you purchase from our online store.
Our store is fast becoming Rockwall's source for everything outdoor. More than pool supplies and chemicals, Pool Stop is now your local source for Big Green Eggs BBQs, Traeger Grills and all the must-have for turning your outdoor spaces into all that you've dreamed. Starting this year we now offer local delivery when you purchase from our online store.
Services
That's a phrase we take to heart at Pool Stop-and we don't stop there. We've proven ourselves by winning several awards like "Best Pool Company", "Best Pool Designer", and other premiere pool design awards. We have an A+ rating from the Better Business Bureau and are a proud member of the Rockwall Chamber of Commerce.
Our design Specialists listen to your vision and will bring it into reality. Being on the cusp of all the modern trends allows you to get building quickly. Pool Stop is committed to your satisfaction in not only design but functionality. Our store has one of the largest selection of pellet grills and charcoal BBQ found in Rockwall.
Our new pool service/repair facility in Royse City Texas is located just 15 minutes from our Rockwall store next to Target. Our priority is to do what it takes to provide our customers service second to none. We have additionally automated and streamlined many of our processes to get you the service and repair quotes you need as quickly as possible.
With over 25 trained, insured, and background tested pool cleaners dispatched per day, Pool Stop services Rockwall, Heath, Royse City, Greenville, Garland, and all its surrounding cities. We clean thousands of pools each and every month. Voted "Best Pool Company" year after year we are committed to not only being the largest pool company but the best.
Thank you for visiting Pool Stop. We are Rockwall's premier custom pool builder, Pool Supply and Pool Service provider for over 15 years. We've been consistently voted "Best Pool Company" in Rockwall by Living Magazine. Our 6,000 sq ft pool store and showroom is at 838 Steger Towne Rd in Rockwall right next to Target.
Reviews (18)
William Phillips
Feb 02, 2022
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We decided to go with Pool Stop after multiple conversations and consultations from various other pool companies, and we could not be happier. After the design and contract was in place, Pool Stop was able to get our pool completed in less than 5 weeks. Our Project Manager Victor Compean was very knowledgeable and made sure we were always aware of the project timelines and went above and beyond to make sure things met our expectations.
Kirk Sparling
Jan 26, 2022
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Exceedingly pleased with the new pool built by Pool Stop. The Designer and Project Manager are both top notch. The pool was constructed on time and on budget. All of the contractors delivered high quality products and did so in a timely manner. The communication was superb throughout all phases of the build. I highly recommend Pool Stop for those looking to build a quality pool.
Kelsie Frazier
Dec 27, 2021
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Pool Stop... Do NOT use them. Their service department is awful and should be cancelled all together because it is hurting their business. l have never had so many problems with a company in my life. I just bought this house and the previous home owner used their service department so we were planning on continuing to use them. Not anymore.
A tech came to my house to repair something and I wasn't home. He called me and stated he wasn't going to do the work because I needed some electrical work done, completely understandable. What isn't understandable though is how rude the tech was to me. He
A tech came to my house to repair something and I wasn't home. He called me and stated he wasn't going to do the work because I needed some electrical work done, completely understandable. What isn't understandable though is how rude the tech was to me. He
Suzie Lothschutz
Dec 27, 2021
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I agreed to be put on a monthly call list regarding charcoal delivery for my Big Green Egg. The first month, my charcoal was to be delivered on a specific day, but the delivery was never made. I called the store & they brought it out the next day, so kudos to them (though who knows if I would have gotten my charcoal had I not called). The 3rd month, I was billed for charcoal I didn't order. When I called to dispute it, the gentleman that answered the phone said he would take care of it & issue a credit. Fast forward 2 months, I get a call again from the store asking if I need charcoal. I didn't
Deana May
Nov 05, 2021
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We signed up for weekly cleaning from Pool Stop. So far they have come out 3-4 times. We have always been outside and talked with the guys as they were cleaning the pool. Today I decided to watch from inside to see how good they would do if no one was watching.
To my surprise the guy was here for maybe 4 minutes. He brushed down one ledge (the one he took the picture from), checked the water, cleaned out only one of two skimmer baskets, dropped two chlorine tabs in it and left. Also leaving the pool in service mode.
They did not brush the pool down, vacuum out the debris, or empty the 2nd skimmer
To my surprise the guy was here for maybe 4 minutes. He brushed down one ledge (the one he took the picture from), checked the water, cleaned out only one of two skimmer baskets, dropped two chlorine tabs in it and left. Also leaving the pool in service mode.
They did not brush the pool down, vacuum out the debris, or empty the 2nd skimmer
Darren Rollman
Oct 17, 2021
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Pool Stop did a great job on building our pool. They started digging in May and it rained heavy several times. They were able to get everything secured and brought out the largest tarp ever to cover the pool! Jeremy, the project manager, did a great job and always answered my calls or texts within minutes. He knew what he was talking about and was very up front with any delays or issues. There were a few delays, but that was due to material shortages caused from everyone getting a pool during the pandemic. The slide fell into that bucket, and even after giving them the final payment (a requirement
Brian Carpenter
Oct 14, 2021
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My wife and I are so please with the entire experience with designing and construction of our pool. Landon Knight did a wonderful job in designing our pool and layout. Victor (PM) was really on the ball coordinating and facilitating construction. It took a bit longer than anticipated but we could not be more pleased with the result! If I was ever to have another pool built I would definitely be reaching out to Pool Stop.
Amber J.
Aug 05, 2021
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This might be on me, as I wasn't aware how the sales team works at Pool Stop Rockwall.
I reached out via email/phone and provided my survey. Then went in about a week later to see everything in person, we were there an hour & 20 minutes. The guy adjusted the screen to the way we wanted the pool, we looked at their limited materials and then started going over numbers as he quickly started changing things so fast we couldn't keep up. He showed us an email he said he just got that day (it was a Sunday, but the email was dated the prior Tuesday, but okay), reflecting a price increase
I reached out via email/phone and provided my survey. Then went in about a week later to see everything in person, we were there an hour & 20 minutes. The guy adjusted the screen to the way we wanted the pool, we looked at their limited materials and then started going over numbers as he quickly started changing things so fast we couldn't keep up. He showed us an email he said he just got that day (it was a Sunday, but the email was dated the prior Tuesday, but okay), reflecting a price increase
Melinda Racca
Jul 24, 2021
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Here is a "new" tile they put in today....pool was supposed to be done "at the latest" June 17th, we would "absolutely for sure have the pool finished and swimming in July"....Quality of work is horrific, decking crew has been out 5 times over the past 6+ weeks and this is still where we are at with their "professional" craftsmanship. Broken tiles, inconsistent cuts around the pool, gaps around the spa....
The owner knows about all the issues his clients are having and still does nothing.
Update 8/4: just got our coping "cleaned" today so it can be sealed tomorrow....see pictures...they arent
The owner knows about all the issues his clients are having and still does nothing.
Update 8/4: just got our coping "cleaned" today so it can be sealed tomorrow....see pictures...they arent
Imelda S.
Apr 16, 2021
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My husband and I designed our pool with Pool Stop in August 2020. We were told it would take approximately 2-3 months from start to finish. Pool Stop took 8 months! We had hiccups after hiccups. The whole process was awful from beginning to end. Pool Stop was very unorganized. It started with the permit runner (Robyn). There was miscommunication with Pool Stop and the City of Rowlett. We had to call the City of Rowlett ourselves numerous times, and they informed us Pool Stop failed to submit the proper permits to the city and it delayed our building process. It took Pool Stop 3 months to get our
Stefanie Mendoza
Nov 15, 2020
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From start to finish, Pool Stop went above and beyond and completely exceeded our expectations for a pool build. Our pool was completed, start to finish, within ~65 days! We worked with Andrew on the design, and he brought my idea to life! Josh was our PM and he was the best! He answered all of our questions, no matter how simple, silly, or complex; trades arrived when they said they would and they were professional, as well as neat and tidy with their work. But most importantly, Josh treated our build as if it were the only one - and needless to say he had several projects running at a time. Rae
Mike O.
Aug 25, 2020
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Roderick J.
Jul 30, 2020
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GREAT job Jeff from Pool Stop.
When we were one vacation we had a little snafu in our weekly service.
Called the office on Saturday to see if the maintenance folks were still there, they were not but left a message. Knew it would be monday before someone would come out.
To our surprise here come Jeff to the rescue. Jeff one of the maintenance supervisor came out on same day and rescued the pool. He fixed a couple things he noticed. Jeff went above and beyond the call of duty a hot Saturday late and got us clean and fresh. Jeff should be commended for his actions and hard work.
When we were one vacation we had a little snafu in our weekly service.
Called the office on Saturday to see if the maintenance folks were still there, they were not but left a message. Knew it would be monday before someone would come out.
To our surprise here come Jeff to the rescue. Jeff one of the maintenance supervisor came out on same day and rescued the pool. He fixed a couple things he noticed. Jeff went above and beyond the call of duty a hot Saturday late and got us clean and fresh. Jeff should be commended for his actions and hard work.
Gail P.
Jul 10, 2020
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DO NOT USE. Poorly managed. Not only is turnover high among the pool maintenance staff, but the problems are compounded by poor oversight and management of the team. How many times will your staff bang on my window while I am engrossed in video-conference with my own client to ask me where the pool equipment is located? Seriously? It's not hard to find the equipment if you've ever worked with pools before. I even granted grace that finding qualified staff might be difficult and asked management, repeatedly, to instruct staff to not bang on my window and interrupt my work.
Maybe
Maybe
Mark Z.
Jun 09, 2020
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My pool purchase with Pool Stop was the best experience I have ever had with any kind of contractor. From the planning stage to post build support they have been OUTSTANDING.
Planning: Great process. They took my basic idea and made it into a garden of Eden. They matched the price and quality on items that I found better deals on and what other contractors had bid. Their build software was very accurate and let me tweak my plans very easily. I took full advantage fo this and they never batted an eye to fulfill my vision. There suggested changes all made sense and saved me a lot of money.
Build
Planning: Great process. They took my basic idea and made it into a garden of Eden. They matched the price and quality on items that I found better deals on and what other contractors had bid. Their build software was very accurate and let me tweak my plans very easily. I took full advantage fo this and they never batted an eye to fulfill my vision. There suggested changes all made sense and saved me a lot of money.
Build
Ron J.
Jul 23, 2019
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If you're looking for a company to create a pool, look no further. Call Pool Stop!!!! They are a Rockwall based company that does superior work. They just finished our pool (the second pool they've done for us) and we couldn't be happier. They kept us informed of each step during the process and provided a nifty app called Co-Construct that outlined each step in the construction process reporting dates for each step and the status for each step. We broke ground in June and were swimming yesterday! A great local company!!
Danielle P.
Sep 06, 2018
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We had Pool Stop for 2 months and had a very poor experience. We purchased a home with a pool (first time pool owners) and figured we'd continue the service with the company the previous owners used. Service started off fine but it seemed like after every other cleaning there was an issue. We had multiple incidents where things weren't completed and we had no documentation of what was being done. The final straw was when all of a sudden our fountain stopped working and the manager, Ruben, contacted me and basically told me I wasn't willing to put in the money to maintain the pool
Caroline M.
Jun 15, 2018
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I'll be really honest, I am new here and this is the only pool company I have worked with... but I have to admit that I feel like they really give that level of customer care that I'm looking for. My pool had some things that needed to be fixed but I had no idea because I have not been at the property very long. They fixed the problems that happened because the previous owner was negligent on their pool maintenance (and Pool Stop didn't charge me an arm and a leg). I called the manager today to thank him for fixing the problems with my pool and being such a pleasure to work with
