Promise Appliance roots originated when Brandon started working in high school installing large, heavy, premium products daily over 15 years ago. Over the years, while still going to school, but working towards becoming a technician, Brandon has worked for a few of the current competitors. All the while paying attention to how they were running their business, keeping mental notes on all the steps, good and bad.
Learning what improvements need to be made, and where, so correct changes can be made to make it run more efficiently. What steps need to be addressed to ensure all customers are 100% satisfied, and making sure they will be a repeat customer. We love our repeat customers, they become more like family to us.
Learning what improvements need to be made, and where, so correct changes can be made to make it run more efficiently. What steps need to be addressed to ensure all customers are 100% satisfied, and making sure they will be a repeat customer. We love our repeat customers, they become more like family to us.
Services
Promise Appliance Repair is the answer to all of your appliance repair needs. Our technicians are prompt, professional, highly trained, highly recommended, and with over 15 years of experience. They can repair virtually any appliance new or old, and most brands. We offer a wide selection of parts and repair services for all your household appliances.
Premium appliance brands we service are the most trusted name in quality appliances. As pioneers of the first professional-grade appliances for home use, these brands are found in many high-end kitchens as well as in commercial settings. Because of the quality of the manufacturing process, it may be less likely that you'll experience a breakdown if you own Premium appliances.
Brandon came by to look at our oven and he was able to diagnose and repair much faster than I anticipated! I expected a long wait for parts and. Brandon was fantastic to work with. My 14 year old Viking refrigerator started having an intermittent fan problem causing it to stop cooling. After. he arrived, he quickly diagnosed the problem and explained what needed to be repaired.
Reviews (5)
Michelle Weller
Aug 15, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
James made my whole experience extraordinary with his professional and caring attitude along with his level of knowledge and expertise. What a pleasure doing business with him!
Services: Repair freezer, Repair oven, Repair dishwasher
James made my whole experience extraordinary with his professional and caring attitude along with his level of knowledge and expertise. What a pleasure doing business with him!
Services: Repair freezer, Repair oven, Repair dishwasher
Gretchen Aufderheyde
Aug 05, 2021
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Cye Ciotti
Jul 29, 2021
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Absolutely the best customer service I have experienced. BlueStar sent Promise Appliance to my home to correct a color issue that BlueStar was at fault for with a new range I purchased. I had been waiting for this issue to be resolved for several months. After a couple of uncontrollable delays and frustration levels rising, I want to thank Sativa, James and his technician for being complete professionals and resolving the issue. Promise Appliance Repair will be the only company I use going forward.
Megan O'Shaughnessy
Jan 28, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Brandon fixed our stovetop, oven and griddle on our Viking range. He was knowledgeable and professional and we will definitely be using them in the future if anything goes wrong. Prices are fair and they do a great job. Highly recommend this company!
Services: Repair stove / cooktop, Repair stove / cooktop / oven
Brandon fixed our stovetop, oven and griddle on our Viking range. He was knowledgeable and professional and we will definitely be using them in the future if anything goes wrong. Prices are fair and they do a great job. Highly recommend this company!
Services: Repair stove / cooktop, Repair stove / cooktop / oven
Austin Paik
Jul 14, 2020
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Promise Appliance Repair was referred to us by Kimball Electronics, who is the authorized Viking Service provider in our region. During these holiday times our new Viking range had a hick-up (Which turned out to be a small random issue.) and stopped working. At short notice, understanding the urgency during the holiday times, service manager Mr.James Ferguson made a service visit and resolved the issue. His service skills and attitude was top notch professionalism, going over things in general care and even to the future maintenance tips. So thankful for Promise and Mr.Feguson for saving our family
