Brought in my car for repair a few weeks ago. The problem was diagnosed quickly, David in customer service was very pleasant, the repair was done in less time then was estimated and best of all my vehicle runs great. Thank you for the great service. Reliable service everytime!
David has a way of explaining the issue your vehicle is having, what the auto technician recommends you need to fix/replace, and even provides insightful knowledge that had me believing that David was working on my vehicle.Bring my wife's 96' Toyota and my 03' Nissan here for service. Nothing but the BEST for our Japanese vehicles.
David has a way of explaining the issue your vehicle is having, what the auto technician recommends you need to fix/replace, and even provides insightful knowledge that had me believing that David was working on my vehicle.Bring my wife's 96' Toyota and my 03' Nissan here for service. Nothing but the BEST for our Japanese vehicles.
Services
Japanese Auto Masters was founded in 1982 by Tommy and Cindi Potter in a small building shop close to the Virginia Beach oceanfront. Tommy originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models.
Japanese Auto Masters is proud of all our employees. Ultimately it is the skill and efficiency of our Technicians that customers count on to maintain the reliability and safety of their vehicles. All of our Technicians are required to become ASE certified and must maintain their certifications while they are employed by Japanese Auto Masters.
Thank goodness we found this place. Our 2003 Camry was running rough with shaking and a flashing check engine light. I was able to have the car towed to their shop the day of the repair. They diagnosed the CE light and found the "new" spark plugs I had replaced by another shop a few years prior were indeed not new at all.
When was the last time you were appreciated for the level of your automotive knowledge by your current employer? When was the last time you felt you were making a difference for the customer experience by the quality of your work? Do you decide how to spend your weekends? Do you work at a production shop or does all the drama get in the way?
Here at Japanese Auto Masters, we specialize in efficient, high-quality service and repair of Japanese and Asian cars and trucks. We also have an extensive knowledge of all Domestic vehicles as well. Simply put, we are the premier, independent maintenance and service facility in Hampton Roads. Take a look at our photo gallery to check out our facility, qualified technicians, and friendly staff.
Reviews (18)
Ethan Perez
Jan 30, 2022
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Positive: Professionalism, Punctuality, Quality
I've taken multiple vehicles to them and I'm always happy with the work done! My moms use them as well and they always communicate great and are a pleasure to work with. 100% recommend them to anyone.
Services: General repairs & maintenance, Oil change, Electrical, Battery, Transmission
I've taken multiple vehicles to them and I'm always happy with the work done! My moms use them as well and they always communicate great and are a pleasure to work with. 100% recommend them to anyone.
Services: General repairs & maintenance, Oil change, Electrical, Battery, Transmission
Eric Wirstrom
Dec 21, 2021
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Jack Taylor
Oct 31, 2021
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Japanese Auto Masters. Thank you Tom for the service your company has provided. Tom was kind enough to call me and let me know if I needed anything to contact him. With that said I'm disappointed in the service I received. New battery purchased and I was told to jump start it and I asked why do I have to jump start it? It's a brand new battery. Called and got no reply then called again and they said take it to an interstate battery dealer. Not real happy. Car is sitting dead!
Wanda Somone Cherry
Oct 24, 2021
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I’m so glad I decided to trust the Google reviews and try this business. I have a 2005 Lexus that has relatively low mileage. I had several instrument panel lights come on. Scheduled an appointment, they checked out the problems, explained what the immediate and underlying issues were. I okayed the estimate, they delivered on the repair on time and I swear the car is driving better than it was when it was gifted to me nearly 4 years ago. I would not hesitate to use them again. They are professional, courteous, friendly and I definitely feel like I got great work at a reasonable cost
Joseph Meyers
Oct 06, 2021
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Thank goodness we found this place. Our 2003 Camry was running rough with shaking and a flashing check engine light. I was able to have the car towed to their shop the day of the repair. They diagnosed the CE light and found the “new” spark plugs I had replaced by another shop a few years prior were indeed not new at all. The also repaired a broken radiator fan. Now the Camry drives smooth and like new. We couldn’t be more happy with the results. They had great communication throughout the process too. I highly recommend this place to service your Toyota. Thank you.
Carrie Leone
Sep 14, 2021
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Gabriel Kapeliela
Aug 21, 2021
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I brought my vehicle in for service first thing in the morning (at 8a) and received it right before closing on a Friday. The JAM team was able to address all my issues going in (change transmission fluid, inspect my brakes, address my air conditioning not blowing cold) and recommended additional services as they saw fit with their free diagnostics service (for customers who already paid for a different service). I felt like they had my best interest in mind and did not feel sketched out or ripped off at any point. Pricing I would say is fair for the amount of work involved. I will be returning
Lacey Castleberry
Aug 17, 2021
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Everyone was very friendly and helpful. I had my truck looked over since I noticed something leaking. They determined no work needed to be done, which most places would have told me there were issues that would cost a lot. Whenever I do need something fixed I’m going back because of how honest they are and their good customer service.
Susan Sullivan Anderson
Aug 12, 2021
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We made an appointment with Japanese Auto Master for the following Thursday. We ended up having the van towed there on Monday. Everyone there was so helpful. They were super busy, but worked us in and had the car repaired by Wednesday. The work was excellent and the cost was fair. It was our first experience with Japanese Auto Masters, but it will definitely not be our last!
Ivy Ulrich
Aug 07, 2021
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My Honda Element was a tricky one to fix! It was running rich and stalling every time I came to a stop. I went to three previous mechanics within 3 weeks trying to get it fixed before being referred to Japanese Auto Masters. After only a couple of days, they were able to determine the problem and fix it. They were all so friendly and quick to communicate. I highly recommend them!
Rory Bunch
Jan 14, 2021
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Bobby Smith
Dec 04, 2020
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Nicole Hooper Bain
Oct 27, 2020
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Susan Hartley
Sep 04, 2020
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Chris Elliott
Jun 05, 2020
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Joseph A. Schramm
May 13, 2020
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I was a Quality Assurance Engineering Manager (microwave electronics) for many years so I am always looking for "Quality workmanship, Quality company, Quality workers." So well over 15 years ago I was introduced to Japanese Auto Masters by one of my granddaughters. "QUALITY IS THEIR NAME .... QUALITY IS THEIR GAME." Always polite, professional and helpful. Also, as an old NAVY man I give them a ... Well done ... "HAND SALUTE"
Beth Wetherbee
Feb 17, 2020
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Mary Ellen Roemer
Jan 15, 2020
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