Billings Federal Credit Union

This was my first time buying my own vehicle, and I didn’t know what to expect, but you guys made it easy for me to understand how everything works, thank you Samantha Finch for all the help, great service

Hello, Sami Finch is amazing loan person. She was very helpful,even when I kept changing things on her
She has gone out of her way to help me, and for that I'm very thankful. Been with the credit union for 2 months and so far I'm very help .
with all the help

They're terrible, took forever to get a new card that expired.
Everytime I withdrawl money from drive thru they cannot read the simple marks on the slip stating that I want my check put into my checking, I don't want my cash personally.
Their drive thru staff needs an IQ evaluation.

I worked with Sammy and she came threw for me all the way around explained everything to me in a way i could understand and got me the loan to save my familys property i cant thank her enuff this is sutch a blessing thank you Sammy and Billings Federal Credit Union 🙏

Should be zero stars. **Do Not Use BFC ATMs!** I went to one of their ATMs to deposit cash into my account. The atm stole my cash deposit! I notified BFC as soon as possible, waited a week to be told their ATM was balanced and there was no over balance of the amount I attempted to deposit. So they refused to give me my money back and had to contact my other bank for help. I have been a BFC member since 2005 and I will be closing my account and never banking with them again!!

We worked with Sam on our loan for land. He was very helpful during the entire process. We highly recommend BFCU for loans and banking! We would not go anywhere else.

Billings Federal has a long-time commitment to the community and maintains it’s technology but the best part is the employees there have strong relationships with their members!

Exceptional customer service! This company always comes through and fixes any problems I have every time with out hesitation. I could not be anymore happy with their service, Thank you Jackie for all your help you pretty awesome!

Would have been nice to know about “debt protection” on the BFCU credit card. Every time you call to talk to a Personal Banker/Loan Officer no one is available. Once our loan is paid off we will be switching banks.

Best financial institution I have ever used. Been a member for 20 years or so. They are friendly, caring and have always been there to meet my future and financial needs.

I love this credit union. They have knowledgeable staff and great products. I have all of my accts with this financial institution. Checking, savings, auto loan, mortgage, etc. They provide all the perks of a big bank without all the fees and high rates.

Maintenance at this Credit Union is terrible. Trying to go through the ATM was disgusting today. Third time barely making it out without wrecking. ATM covered in mud. Last week tried to enter the bank. Card reader torn off. ATM located next to truck lane, very difficult to navigate through. To top it off, big hole to enter the bank and allowing an exit and entrance without a clear view. SMH

I have had accounts with this credit union for 40 plus years and have always received excellent service , but recently they have seemingly lost their customer focus. They recently changed my free checking account to a secure checking account with a service charge of $3.90 per month.This change was made without my consent. Now I am told that I must opt out of this type of account that I did not ask for in the first place. If I wanted a bank that placed charges on my account without my permission , or other questionable behaviors I would bank at Wells Fargo. Very disappointed at being treated this