Effective immediately, for the convenience of our patients, our Clinic offers tele-medicine services. We are a group of Primary Care Physicians sharing facilities at Interlake Medical Center, PLLC. Primary care includes comprehensive, continuing, preventative, and emergency care for all members of the family unit.
When problems arise that require consultation, we will help you find the appropriate specialists. Our Clinic is equipped to perform minor surgery and laceration repair, complete physical examinations, X-rays, electrocardiograms, pulmonary function tests and other commonly used laboratory studies. More complex tests are performed at outside laboratories.
When problems arise that require consultation, we will help you find the appropriate specialists. Our Clinic is equipped to perform minor surgery and laceration repair, complete physical examinations, X-rays, electrocardiograms, pulmonary function tests and other commonly used laboratory studies. More complex tests are performed at outside laboratories.
Services
Leou, Joseph, Hobbs, John Yam, and Garrett Yam are all active members in good standing at the Overlake Hospital Medical Center in Bellevue. Dr. Mitra is on the active staff of Evergreen Hospital Medical Center in Kirkland. All our doctors are members of the King County Medical Society. Dr. Leou was born in Taipei, Taiwan.
Interlake Medical Center, PLLC has put its most common forms here for your convenience. In most cases, if you provide us with the necessary insurance information, we will bill your insurance claims for you. There are numerous insurance companies, each offering different coverage. It is important that you acquaint yourself with your own coverage.
Here are some answers to the most common questions posed to our practice. We hope by posting these answers that you may understand our procedures and office policies so we may provide you with the most efficient and cost-effective services. We can usually see you the same day for urgent problems such as ear infections, bad coughs, chest pain, etc. Please call as early in the day as possible.
Reviews (18)
Seattle D.
Nov 09, 2021
Report
Rohit M.
Aug 17, 2019
Report
They are huge fraudsters. Came here for an annual physical which was covered under my insurance. The lab staff and doctor added numerous checks in my bill without my knowledge. When asked they said it would be included as part of my insurance but they were not. I didn't even recognize a lot of tests that they did and charged me $300 after a month of the checkup. When i tried to explain to their bookkeeper Su on the phone she was rude and said thats how it is and is not up for discussion. The doctor will not see you anymore and banged the phone down. Since then they havent responded to my phone
Devesh N.
Jun 25, 2019
Report
I have seen lot of improvement and I'm happy that they are one of the business who take reviews seriously and work on it. Things I liked about / they have improved:
1) Immediate response
2) Regular follow up for your result
3) Very helpful front desk
4) Not pushy on getting any unnecessary tests done.
5) Not calling you to office unnecessarily to discuss the report (it was a big hassle because I had to take out time from office and go there for report and I had feedback that it was something which doesn't need an office visit but rather can be done over phone or just send the result
1) Immediate response
2) Regular follow up for your result
3) Very helpful front desk
4) Not pushy on getting any unnecessary tests done.
5) Not calling you to office unnecessarily to discuss the report (it was a big hassle because I had to take out time from office and go there for report and I had feedback that it was something which doesn't need an office visit but rather can be done over phone or just send the result
Srishti S.
Apr 19, 2019
Report
I wouldn't recommend Dr. Norman Leou to anyone. This is the first time I'm writing a negative feedback for someone but I think it's important for new patients to have this information. I and my husband had went there for our annual heath check up which was covered by our insurance. The doctor performed many aditional tests that he thought was "necessary" even though we don't have any family history of any of those diseases. Also, he asked us to come again to collect our reports and counted them as "office visits" even though no medication was prescribed.
Shawn G.
Jun 28, 2018
Report
This review is for Dr Sorbona Mitra. I am not sure from where and how she got a medical degree. She doesn't even qualify as a nurse. I went to see her for a problem and she spent less than 15 seconds to look at the problem and said that she cannot treat and asked me to go to somewhere else or to urgent care. Yet, she sent a bill. I had to get the treatment from somewhere else and pay Dr. Mitra as well. Shame on you Dr. Mitra for ripping people!
Sa M.
Jan 24, 2018
Report
Bruce L.
Jan 10, 2018
Report
The doctors are great. Same day and immediate appointments are easy to get. Would recommend Dr. Norman. One problem though, there is one lady who usually answers the phone if you call in to get appointments. Super super rude. I was at the office the other day and I could tell the difference between this lady and the other one on second line.
Kirpa S.
Aug 23, 2017
Report
"This review is not specific to the doctor concerned, instead it's about the overall ethics of the IMC in general."
Extremely rude front desk staff. Front desk should bot be concerned about accounts payable, instead they should focus on making appointments and ensuring that patients are dealt diligently and politely. Due to (somewhat confusing), Premera system, an older bill was left unpaid - when my wife called in to get an appointment with Dr. Mitra, front desk lady asked her to clear the bill first and bluntly refused to make an appointment! I've had past issues with unpaid
Extremely rude front desk staff. Front desk should bot be concerned about accounts payable, instead they should focus on making appointments and ensuring that patients are dealt diligently and politely. Due to (somewhat confusing), Premera system, an older bill was left unpaid - when my wife called in to get an appointment with Dr. Mitra, front desk lady asked her to clear the bill first and bluntly refused to make an appointment! I've had past issues with unpaid
Gary F.
Mar 26, 2016
Report
A unqualified horrible experience. I went for a regular Wellness physical. No urgent issues. Cutting to the chase; after 3 EKG's the MD decided I was in accute cardiac distress and wanted 2 call an ambulance for immediate transport. I refused, but agreed to go to an ER in Redmond. I did not have any symptoms. I then went to Redmond Emergency, EvergreenHealth. Once I said faulty EKG they jumped into action. Quickly an ER doc said I have a normal EKG, but to be sure I waited for result of blood chemistry, checking for an enzyme only present if u have suffered a cardiac issue. I was discharged
Zhihua D.
Dec 11, 2015
Report
Most horrible experience you could have when you are sick and looking for reliable medical service.
I had a bad shoulder pain over the night and had to see a doc right away in the morning. Called several other nearby clinic with better rating but they were all booked. Tried my luck with interlake because it's close and a friend recommended Dr. Leou once. The receptionist said Dr. Leou is out these two days so I couldn't see him till next week. I expressed my intention to shop around other clinic and she said if I am ok to see Dr. Garret Yam, I can see him today as he is on call. I said
I had a bad shoulder pain over the night and had to see a doc right away in the morning. Called several other nearby clinic with better rating but they were all booked. Tried my luck with interlake because it's close and a friend recommended Dr. Leou once. The receptionist said Dr. Leou is out these two days so I couldn't see him till next week. I expressed my intention to shop around other clinic and she said if I am ok to see Dr. Garret Yam, I can see him today as he is on call. I said
Vamsi N.
Aug 07, 2015
Report
Marcy B.
Jan 13, 2015
Report
I took my older daughter to see Dr. John Yam maybe 25 years ago. He was nice enough, but not very helpful for this new mom. When I tried to ask him about any concerns he would say we had to reschedule to discuss it. In my opinion a well child check should include questions about diet and sleep patterns and any concerns. We swtiched to a wonderful doc in Kirkland, who always made sure all of my questions were addressed, but he has since retired.
I'm not surprised that is son is not all that great. I sure wish we could Google doctors in those days!
I'm not surprised that is son is not all that great. I sure wish we could Google doctors in those days!
Frank S.
Jun 24, 2014
Report
I have been using Doctor Leou for many years. A friend reccomended him after our Doctor of many years retired. Excellent bedside manor, listens intently to your concerns and takes a conservative approach to medication. Doctor Leou reads your chart before you arrive and is up to speed on your history. I would suggest him to anyone looking for a good Doctor in the Bellevue/Redmond area.
Chuck S.
Dec 30, 2013
Report
I've been seeing Dr. Norman Leou since I moved to the NW almost 20 years ago. He has always been very compassionate, attentive and skillful addressing my medical needs. I have never had problems getting a same-day appointment or talking with the nurses/MAs or Dr Leou himself, and they always return messages promptly. When I've had tests done by specialists I've often called him and discussed results ahead of when I would get them from the ordering physicians.
I've since moved to Seattle and nearly all of my specialist care has moved there as well, but I've stayed with
I've since moved to Seattle and nearly all of my specialist care has moved there as well, but I've stayed with
S. E.
Dec 28, 2013
Report
I've been to this clinic many times over the past 8 years. Overall they have been responsive. One of the pretty young ladies who is often at the front desk is a bit rude. The nurses are nice. Dr. Garrett Yam is charming, nice and helpful. His father Dr. John Yam is often nice but not always which is what prompted me to write this review.
I went for my Annual well check today and had a few concerns which I checked on the questionnaire. He did not ask me about them. It didn't really matter how I answered his questions, there were no follow-ups.
Do you do any physical activity?
No.
(There
I went for my Annual well check today and had a few concerns which I checked on the questionnaire. He did not ask me about them. It didn't really matter how I answered his questions, there were no follow-ups.
Do you do any physical activity?
No.
(There
Jen L.
Dec 03, 2013
Report
I go here for Dr. Noman Leou. He's a great doctor that listens to you and does his best to answer all your questions.
The staff on the other hand is another story. I swear they hire people that are in la-la land to pick up the phones.
I called in to set up an appointment for a complete physical and after getting confirmation of the date and time by repeating to the girl on the phone, I show up on the date and time provided to me and was told my appointment was the next morning! Really?? I am 24 hours early!?!? I am not a morning person, and the girl at the desk did not make it any better
The staff on the other hand is another story. I swear they hire people that are in la-la land to pick up the phones.
I called in to set up an appointment for a complete physical and after getting confirmation of the date and time by repeating to the girl on the phone, I show up on the date and time provided to me and was told my appointment was the next morning! Really?? I am 24 hours early!?!? I am not a morning person, and the girl at the desk did not make it any better
Michael L.
Jun 11, 2010
Report
I've noticed people have a lot of negative things to say about this place but all my experiences here have been very pleasant. This review however mainly pertains for Dr. Yam and not the whole clinic staff.
I started seeing Dr. John Yam from my baby years to my current self, it really shows cause my file has a bunch of stickers and is super thick. But anyways, I've never had a problem with this place. The main reasons for my visits was because I was sick, needed to get a physical, and other random reasons (do you really want to know?). But all my trips have been really pleasant. Dr.
I started seeing Dr. John Yam from my baby years to my current self, it really shows cause my file has a bunch of stickers and is super thick. But anyways, I've never had a problem with this place. The main reasons for my visits was because I was sick, needed to get a physical, and other random reasons (do you really want to know?). But all my trips have been really pleasant. Dr.
Gaby F.
Oct 30, 2009
Report
If you are looking for a place where you'll be heard, carefully taken care of, and treated as a human being this is not the place for you. If you want a doctor that can prescribe you something very fast and easy, a doctor who will pay minimum attention to what you have to say, and a doctor who will say the minimum required to you for fear of a lawsuit then go to this place.
Furthermore they CHOSE NOT TO CARRY H1N1 VACCINE THIS SEASON, so all of us who use Interlake doctors as Primary Care Physicians are left without options because they simply preferred not to bother with carrying them.
Furthermore they CHOSE NOT TO CARRY H1N1 VACCINE THIS SEASON, so all of us who use Interlake doctors as Primary Care Physicians are left without options because they simply preferred not to bother with carrying them.
