Our proprietary processes for onboarding, maintenance, and strategic vision provides everything you need for a successful IT Infrastructure. Our Level Up Approach ensures a unique IT strategy for your organization based on a comprehensive picture of your business operations. By owning and executing on these elements, we create the ideal scenario of increased productivity, predictable IT expenses, competitive advantage, and peace of mind.
In other words, when you're ready to build your business, raise morale, and sleep better at night, we're there to help you. How do you know when you're ready for the Level Up Approach? Review the list below of common customer IT pain points and see how many apply to your business. If you checked off 3 or more from this list, your business needs the Level Up Approach to operate at a higher level.
In other words, when you're ready to build your business, raise morale, and sleep better at night, we're there to help you. How do you know when you're ready for the Level Up Approach? Review the list below of common customer IT pain points and see how many apply to your business. If you checked off 3 or more from this list, your business needs the Level Up Approach to operate at a higher level.
Services
Jimmy Tran is a certified network and systems engineer with years of experience in building and managing IT infrastructure. Jimmy founded JT Solutions in 2012, starting out in his home garage. Guided by his superb technical knowledge and philosophy of excellent customer service, the company grew rapidly.
Level Up MSP creates a tailor-made IT Service plan for the unique needs of your business. Our proprietary new client on boarding program positions our team to fully understand and document your company's processes, procedures, and work flow. We then mold our systems, automation tools, and service delivery to greatly improve your team's productivity.
Protect your business by implementing a Level Up MSP Business Continuity Plan for peace of mind in the event of a disaster caused by fire, flood, cybercriminals, or hardware failure. This plan outlines the policies and procedures your business needs to follow when recovering from such an event. A Business Recovery Plan shouldn't be confused with a Disaster Recovery Plan.
Technology is the lifeblood of any business or industry, and at Level Up MSP, we're experts at keeping your technology alive and well. Unlike some service providers, we take the time to truly understand your business and its unique requirements. From there we follow stringent best practices to ensure a custom IT solution precisely matched to your business, your industry, and your unique needs.
As a builder or trade provider, your company faces unique challenges of winning bids, working safely, maximizing efficiency, and minimizing costs. Your IT network must be up to these challenges too, with strong data security, reliable any location accessibility, and robust backup and online availability, not to mention the capability to handle complex diagrams, digital blueprints, animations, and building information modeling.
Reviews (20)
Kathryn Kelly
Nov 05, 2017
Report
Our small business has been clients of JT Solutions for almost a year now and they have by far been the most responsive, friendly and professional IT service we have worked with. I never hesitate to contact them with an issue and am always happy with the service. Don't look any further for an IT service, JT Solutions has got you covered.
Jack C.
Apr 14, 2017
Report
This company is truly the best in IT support for businesses. We have a dental office in Milpitas and have been searching for a trust worth IT support for the last 5-6 years. We found JT Solutions last year and they have been support our 2 offices for the last 12 months. Jimmy and Mike are incredibly professional and knowledgeable. I know I can throw any problem at them and they'll take care of us. And they always exceed our expectations.
We needed to rewire our network and since we have patients during weekdays, Jimmy actually volunteer to do the work on the weekend! Amazing!
Mike is always
We needed to rewire our network and since we have patients during weekdays, Jimmy actually volunteer to do the work on the weekend! Amazing!
Mike is always
Bill R.
Jan 04, 2017
Report
After many frustrating years working with IT companies for our small business I finally found an outfit that stands true to their word and goes the extra mile. Jimmy and his colleague Mike updated our entire network with minimal hiccups and pounced on any issues that arose. I would highly recommend Jimmy and his team!
Hassan S.
Oct 14, 2016
Report
My Dell Laptop had unexpectedly installed Windows 10 automatically after a period of use. This caught me by surprise since this has never happened before. Previously, my computer was configured with Windows 7 . I wanted to revert back to Windows 7 since the new OS was not working for me. The fan would be running but nothing would appear on my screen. Many of the drivers were missing. I tried to restore to the original factory settings but was not successful.
Then, I called JT Solutions. I spoke to Mike and he had been extremely helpful. He told me exactly the type of software I needed for re
Then, I called JT Solutions. I spoke to Mike and he had been extremely helpful. He told me exactly the type of software I needed for re
Y. W.
Aug 04, 2016
Report
Please be aware of all the possible fake reviews. Would give 0 if I could. My review was removed for "missing details". You want details? The guy told me whatever I wanted o be repaired to be "beyond the scope", for more than 200 dollars, he replaced my keyboard and that's it. He memorized my credit card number and make the charge without my permission. It's almost a scam from the way I see it
Rj V.
Jan 14, 2016
Report
I didn't understand how a business could have all 5 stars until I brought my IMac here!
My hard drive ended up failing and so I brought it to these guys. Bobby is who worked with me from start to finish. What an amazing small business. My estimate that I was quoted was within 20 dollars of the actual cost!
These guys are amazing and will be my IT guys from now on!!! Really great company and they have really earned their reviews!
My hard drive ended up failing and so I brought it to these guys. Bobby is who worked with me from start to finish. What an amazing small business. My estimate that I was quoted was within 20 dollars of the actual cost!
These guys are amazing and will be my IT guys from now on!!! Really great company and they have really earned their reviews!
Ming Z.
Sep 02, 2015
Report
Anthony Y.
Aug 25, 2015
Report
I knew what was wrong with my laptop: the fan had spit the bit, seizing up and letting components overheat. I also knew my abilities when it came to disassembling and reassembling laptops: poor at best. I just needed someone competent to wrangle with things on my behalf, get things back in good working order.
JT Solutions did admirably on this front. The quote was about as expected - "like $X for parts and $Y for labor", something along those lines. "It'll probably take four business days for the part to come in." So I left my laptop with them... and waited four business
JT Solutions did admirably on this front. The quote was about as expected - "like $X for parts and $Y for labor", something along those lines. "It'll probably take four business days for the part to come in." So I left my laptop with them... and waited four business
Quincy L.
Dec 08, 2014
Report
Best IT solution I've discovered! All the other ones I've found were not as prompt, and friendly as Jimmy was. He did a great job on revamping our old internal network and got the job done. Even with slight hiccups in the set up due to hardware and software compatibility (not his fault), he stuck through it and got it done properly. I will highly recommend him from any IT consultation you need.
Dr. Errol W.
Aug 19, 2014
Report
About 6 months ago, I took my laptop to JTS.
It was not starting up properly; and I was flying out the next day.
Jimmy and Jacob, resolved my problem, in a timely manner.
They installed the software, and saved me from a disaster.
Yesterday, (6 months later), I took another laptop - as it was refusing to start up.
Jimmy was getting ready to go home, and he said he would look at it at home, and let me know..
15 min. later, he called me, and said it was ready for pick up.
Yes, it was done!
And guess what.. he said "no charge"!!
Wow!!! These days you rarely hear such things...
If you have
It was not starting up properly; and I was flying out the next day.
Jimmy and Jacob, resolved my problem, in a timely manner.
They installed the software, and saved me from a disaster.
Yesterday, (6 months later), I took another laptop - as it was refusing to start up.
Jimmy was getting ready to go home, and he said he would look at it at home, and let me know..
15 min. later, he called me, and said it was ready for pick up.
Yes, it was done!
And guess what.. he said "no charge"!!
Wow!!! These days you rarely hear such things...
If you have
Janet R.
Jul 31, 2014
Report
Thank you Jacob @ JT Solutions for install a new 1 TB HDD into my Sony Vaio Laptop. You where very patient & deligent in clean all the viruses .You did an excellent job . My Apple itune , internet apps are working =) The computer works like new again. I highly recommend JT Solutions. to fix your computer problems.
Thanks
Happy Customer =)
Now have a new HDD.
Thanks
Happy Customer =)
Now have a new HDD.
Catherine M.
Jul 14, 2014
Report
Idig F.
Jun 10, 2014
Report
Jacob is very helpful to upgrade SSD and Ram for the HP folio I13 ultrabook. The 256GB SSD is not so easy to find in market places. He quickly help me to find it and replace it within two hours. The first attempt showed some minor problem, but he quickly find a solution and fix the problem within the same date.
These people are very professional, and Highly recommended!
These people are very professional, and Highly recommended!
Josh T.
Feb 06, 2014
Report
Before I start, I want to give kudos to Jimmy (the owner of JT solutions) for his helpfulness, clarity, and professionalism.
I came here just a few days ago to fix two laptops. After Jimmy's initial consultation, he hypothesized that both computers had something wrong with the hard drive, though he was clear in telling me that the issues could still be linked to other parts of the computer.
I dropped both of them off, and he approximated that the first computer would cost up to 225.00 to fix and the second, 200.00. He also assured me that because he wasn't going to be in this office
I came here just a few days ago to fix two laptops. After Jimmy's initial consultation, he hypothesized that both computers had something wrong with the hard drive, though he was clear in telling me that the issues could still be linked to other parts of the computer.
I dropped both of them off, and he approximated that the first computer would cost up to 225.00 to fix and the second, 200.00. He also assured me that because he wasn't going to be in this office
Andy T.
Apr 06, 2012
Report
Professional Care and Conduct. Very thorough in walking me through the repair. Where others wouldnt touch my hard drive damage, because it wasnt worth their time to diagnose. Jimmy took a chance on it and gave me a free diagnostic and if he couldnt fix it, there would be no fee other than the replacement logic board. In the end, it was beyond repair. Jimmy offered to keep the board and pay for it. I gave him money for his time, anyways. But it was a very kind gesture on his part. I would definitely come back for other repairs.
Support a local, skip geek squad or big repair shops.
Support a local, skip geek squad or big repair shops.
Candice M.
Nov 17, 2011
Report
With the dependency on technology that we all have today, your life can seriously be turned upside DOWN when you have computer issues. Being in the valley, you have so many options, consultants, geek squads etc, it's hard to pick someone who is:
1) Reliable
2) Not some money-guzzling scam where they basically take you for every penny
3) Someone that you know other people highly recommend
4) Above all...COMPETENT
Look no further people, Jimmy is there! His professionalism and reliability is a godsend. I'm no novice to technology but when it comes to system config changes, email problems
1) Reliable
2) Not some money-guzzling scam where they basically take you for every penny
3) Someone that you know other people highly recommend
4) Above all...COMPETENT
Look no further people, Jimmy is there! His professionalism and reliability is a godsend. I'm no novice to technology but when it comes to system config changes, email problems
Katie L.
Oct 26, 2011
Report
Finding a computer technician is like looking for an auto mechanic. Not sure who to trust and if you're in good hands.
I don't know anything about computers and didn't want to deal with the big guys so I got on Yelp and found JT Computer Repair. I gave the guy a call and he sounded pretty decent on the phone. I explained what seemed to be the problem and he quoted me based on my explanation. I told him I would call him back as I wasn't sure if I was getting a good deal. I conferred with my IT experts at work and they all said the quote was reasonable. I finally met up with
I don't know anything about computers and didn't want to deal with the big guys so I got on Yelp and found JT Computer Repair. I gave the guy a call and he sounded pretty decent on the phone. I explained what seemed to be the problem and he quoted me based on my explanation. I told him I would call him back as I wasn't sure if I was getting a good deal. I conferred with my IT experts at work and they all said the quote was reasonable. I finally met up with
Chris O.
Jun 20, 2011
Report
My wife's Dell laptop was infected with malware & viruses, rendering it completely useless. I tried fixing the problem myself, but alas, my pc skills are limited at best, and so the laptop has lied dormant for the last six months, buried behind furniture in our apartment.
When it first happened, I had called some computer repair shops, both big and small, to get a quote on removing the infections. The cheapest quote was $100 minimum which was just ridiculous to me. Although I couldn't fix it myself, I knew this was not a difficult job for someone more adept at Windows machines
When it first happened, I had called some computer repair shops, both big and small, to get a quote on removing the infections. The cheapest quote was $100 minimum which was just ridiculous to me. Although I couldn't fix it myself, I knew this was not a difficult job for someone more adept at Windows machines
El Q.
Mar 04, 2011
Report
Jimmy is upfront and honest about his work, cost, etc. as I experienced tonight when I took my broken iBook to him. I spent about 30-45 minutes trying to figure out the best way to attack my problem and he didn't charge me a dime! Some places charge $100 just to take a look at the problem.
If you need any sort of computer repair, Jimmy is the only person I'd recommend (forget about Fry's, Best Buy, etc.).
Thank you Jimmy - good luck in your plans for the future!
If you need any sort of computer repair, Jimmy is the only person I'd recommend (forget about Fry's, Best Buy, etc.).
Thank you Jimmy - good luck in your plans for the future!
Alex B.
Sep 13, 2010
Report
I called JT because my computer kept crashing for no apparent reason, and in trying to fix it, I made it worse. It wouldn't even boot.
I looked for help on Craigslist and found JT. For a very reasonable fee he promised to fix the computer. He came to my house the next day and got it to work. I paid him and he left.
30 minutes after he left my computer rebooted on it's own again despite the newly installed operating system. I called him and he asked me to bring the computer to his place so he can figure it out. I did.
In the next couple of days JT kept me updated on all the tests
I looked for help on Craigslist and found JT. For a very reasonable fee he promised to fix the computer. He came to my house the next day and got it to work. I paid him and he left.
30 minutes after he left my computer rebooted on it's own again despite the newly installed operating system. I called him and he asked me to bring the computer to his place so he can figure it out. I did.
In the next couple of days JT kept me updated on all the tests
