We're experiencing a higher than normal volume of inbound calls. Placing your order online saves you time and ensures your order is placed into our workflow system in a timely manner. Insulin pumps provide a great alternative to syringes for insulin delivery and are able to deliver precise doses of rapid-acting insulin to closely match your body's changing needs.
Solara is solely focused on diabetes and carries the top brands of Continuous Glucose Monitors and Insulin Pumps, along with supporting supplies and products. Experience the convenience and assurance Solara has proudly offered for nearly twenty years.
Solara is solely focused on diabetes and carries the top brands of Continuous Glucose Monitors and Insulin Pumps, along with supporting supplies and products. Experience the convenience and assurance Solara has proudly offered for nearly twenty years.
Services
Providing you with the best products and services to help you better manage your diabetes is at the core of everything we do. Founded in 2002, Solara is the largest U.S. independent supplier of Continuous Glucose Monitors (CGMs) and Insulin Pumps and carries a full line of diabetes products and supplies.
Solara carries a full line of Continuous Glucose Monitors, Pumps, and related supplies. We are committed to offering the very best diabetes products along with cutting edge technology. To place an order by phone or for questions about getting started with Solara call us toll-free at 1-800-423-0896 Monday-Friday 5am-5pm PST.
Insulin pumps provide a great alternative to syringes for insulin delivery and are able to deliver precise doses of rapid-acting insulin to closely match your body's changing needs. Get started with Solara Medical Supplies and experience convenience, affordability, choice and excellent service. With over 15 years of experience exclusively servicing diabetes patients, we are experts at what we do and look forward to serving you!
We appreciate the opportunity to service your diabetes supply needs. We understand that diabetes is a challenging condition to manage and we are committed to improving the quality of life for the patients we serve. Did you know Solara has a team of Certified Diabetes Educators available as an added service for our patients?
Through our Diabetes Centers of Excellence and best-in-class service, you have access to knowledgeable customer service representatives who can answer your questions related to products, orders, insurance or Medicare coverage. In addition to contracts with over 300 insurance companies, Solara is a certified Medicare provider.
Reviews (9)
John Doe
Jan 30, 2022
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I have been waiting for my new pump for over 3 months now. Solara asked my doctor for some medical documents, which were sent over. But then solara requested new medical documents, again they were sent to solara. Now solara AGAIN is requesting different medical documents, instead of asking for every document on the very first fax they over complicate things and this is FRUSTATING and Ridiculous!!!! I have been calling Solara MANY times. By far the worst medical supply company I have ever dealt with. Super incompetent to say the least.
Chad Jenkins
Jan 30, 2022
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This company has the worst customer service I have ever experienced. I have been trying to return supplies for over three months and have been unable to get a return authorization. However, they keep billing me! Seems to be a serious communication gap inside the company. I would highly recommend not using them unless you are confident in what you are ordering AND the price they give you is correct. I paid an upfront cost that I expected only to get another bill weeks later that was 3x the first bill. This was not discussed when I signed up. VERY FRUSTRATING!!
Heather Fagley
Jan 22, 2022
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Kate Sokolowski
Jan 05, 2022
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Worst customer service i’ve ever experienced. as i’m writing this i have been on hold for almost an hour and keep being told “your wait time i less than two minutes.” they never answer calls about concerns, send random bills in the mail, and hold your supplies even after you pay the bill. do they not realize they are shipping important medical supplies that people desperately need??
Courtney XxCourtneyLeigh Kane
Jan 03, 2022
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If you need medical supplies that your life depends on DO NOT USE SOLARA. They will treat it like it’s a joke.
Their customer service is nonexistent. I doubt they get any training at all.
I need a blood sugar sensor since I cannot feel when my bloodsugars drop and when I ordered with Solara in September they told me my insurance was invalid so I reached out to my insurance and they assured me I was covered. I had ordered through Solara before with my issues until this order and it was the same insurance company!!
Week before thanksgiving I was finally told my order was going to be shipped
Their customer service is nonexistent. I doubt they get any training at all.
I need a blood sugar sensor since I cannot feel when my bloodsugars drop and when I ordered with Solara in September they told me my insurance was invalid so I reached out to my insurance and they assured me I was covered. I had ordered through Solara before with my issues until this order and it was the same insurance company!!
Week before thanksgiving I was finally told my order was going to be shipped
Megan Hedrick
Dec 18, 2021
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If I could give zero stars I would. I’ve had years of problems with this company and if I could get my insulin pump supplies through anyone else, I would. In the latest debacle, they changed my November order to include only 1 month of supplies. When I called last week, the representative told me that this was done to maximize my insurance benefits. I explained that my benefits reset in November, so this edit did me no good in maximizing my benefits. I asked to have things escalated to a supervisor to see if I could have things shipped to me sooner, I was assured that a supervisor would call
Fernando Fern Trujillo
Dec 17, 2021
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The utmost worst medical supply company in the business. 5 weeks ago I started the reorder process for my Dexcom G6 Diabetic monitoring device, over a dozen calls between Care Centric, BCBS, and myself and still no supplies or answers as to why they can't ship although they have received the doctors notes and the Insurance Claim was approved. Their customer service is a complete disgrace and their attitude stinks. 2 weeks now without supplies and no answers or callbacks as they promise. HORRIBLE COMPANY!
Sviatoslav Liudvikovskyi
Dec 02, 2021
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Worst experience ever, promise one price, overcharge you after. After dozen of phone calls they say that they’ll freeze the bill and figure out what happened. Long story short I paid half of the bill the day I made a purchase and set up 2 payments for the following two months, however the bill I received in the mail was 600$ higher that’s when I called multiple times about the error and the account got frozen. 6 months after I receive the *past due summary with the threat of collectors being involved in the next ten days* without any notice of account hold lift off. On top of that the bill
Mitchel Mclennan
Oct 26, 2021
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Alicia Russel screwed up our order and then took no accountability or responsibility for it. We were without a critical sensor for our son for 4 days because she mailed it to the wrong address and they couldn’t fix it. I had to call multiple time to get the real story of where the shipment was and she lied to me and told me multiple time it would be here earlier. She also told me she was too busy to call anyone back so if I wanted updates I would need to call her back.
Look for any another company for your medical supply needs.
Look for any another company for your medical supply needs.
