Located conveniently in Waukesha, WI we serve clients throughout the Greater Milwaukee Area and much of Southeastern Wisconsin. From Sheboygan to Kenosha, and Milwaukee to Madison - we hope to become your technology team! We truly enjoy helping small businesses see what "IT" can and should be. With the right plan and the right people, IT becomes more than cost on a spreadsheet.
It's an investment in your future. It's always exciting to hear a fellow small business owner, who was struggling with technology-related problems, tell us, "We didn't know IT could be this good."
It's an investment in your future. It's always exciting to hear a fellow small business owner, who was struggling with technology-related problems, tell us, "We didn't know IT could be this good."
Services
We charge one simple, single rate and you get a really long list of services and unlimited support. With our Flat Rate IT Support, we provide a 60% reduction in day-to-day issues and our ServiceDesk is available via our "Click to Connect" feature, which allows for nearly instant response times. And, since we can start working on problems faster than ever before, we can also solve problems faster than ever before.
Our clients consistently give us high marks for how fast we get started working on issues. Wondering how fast we are compared to our competition? The average response time for customers of managed service providers nation-wide is 1 day, 3 hours, and 7 minutes. This means we could respond to 108 new requests in the same amount of time it takes the average provider to respond to just 1 service call.
No one goes looking for a new IT company if they think everything is working fine. It's usually not until things start to bubble up to the c-suite that companies get serious about making a change. That's too bad because "fine" is not good enough. People have settled for mediocre IT support for too long and we think it's because there's not a big difference between one provider and the next.
We have a saying at ToSolution. We always want to be your first call. If something isn't working right, contact us first and we will help you determine if the issue is with your computer, your network, or a third party application. Don't interrupt your co-workers, no need to get your supervisor involved, just Click-to-Connect and let us help.
Our ServiceDesk spends about 60% of its time on Vendor Management. No one else does this. We want to be your first call and if the problem is with your network copier, we will contact your copier vendor with you. If you contact us because you have an issue with Quickbooks, we will contact Quickbooks with you to resolve that problem.
Reviews (12)
Sarah Kloth
Sep 23, 2019
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Service has been great. Over the past 6 years we have struggled with IT providers - lack of knowledge, lack of responsiveness, and bad recommendations. We were to the point of considering bringing IT in house - we gave it one last shot at a company. And ToSolution has been amazing. Shawn has been great through the setup process and is great at keeping us accountable and following up when we don't respond to him - sometimes we need that. He keeps us informed and makes sure he has what he needs - he has taken true ownership over our account and its been great. Our staff finally enjoys having to deal
Jeff Anderson
Jul 29, 2018
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Tim, Shawn and the TO Solutions team have been an integral partner to our construction company, we would not be where we are today without their team. They keep our IT needs going at our local office, they keep our remote IT needs going at our northern office, and all of our field foremen humming along smoothly on their tablets and mobile devices.
Bruce B.
Sep 20, 2017
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I've worked with the ToSolution Team for over a year. I have been so impressed with their service and willingness to clearly explain complicated IT issues to allow us to run our business more efficiently. Recently Dan has done side-by-side observations with some of our employees in their work environment and was able to quickly identify process and technology improvements for both the short and long term. The help desk is always helpful, prompt and goes way beyond expectations to ensure our issues are addressed. We recently installed a major system and ToSolution ensured we were ready
Hobert & Svoboda Inc Hobert & Svoboda Inc
Oct 30, 2016
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We've received nothing less than A+ service and support from To Solutions. They are expedient in response time, professionalism and solution - they're courteous and friendly while taking time to explain issues in terms where even the layman can understand. They are aware of and correct many technical malfunctions prior to our experiencing them on our end - we find that an exceptional quality in an IT firm. Another asset is the phenomenal support we received during a major conversion of both hardware and software products of which one in particular required extensive and tedious attention - To Solutions
Sr Fantasm
Oct 26, 2016
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As the Facility Manager of an inner city, community based, parent run, MPS Charter Montissori k-8 school I have very specific qualities that I seek in vendors and service providers. The companies I choose to work with have extremely high standards in customer care and take pride in the quality of their products and services. I only work with those who are willing to step outside the box to understand our unique needs; implementing creative solutions to complex problems. Most importantly I seek companies I can build a long term relationship with which means they have likeable staff, follow or set
Robert Magnus
Oct 03, 2016
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As a smaller business (36 employees) it is hard to get consistent and reliable support for our network and IT needs. ToSolution has been fantastic, we have utilized their services for several years in our company and they have not disappointed. They are priced fairly and are always there when we need them. This is the first review I have written where I gave any company 5 stars. They deserve it, they have earned it.
Mary Nerdahl
Sep 27, 2016
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Mikayla Bump
Sep 15, 2016
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ToSolution in Waukesha has been our IT company for many years. Their customer support has always been extremely responsive and they get to the root of the problem without giving up. We recently just switched over our emails to Office 365. Obviously issues arise with a big migration like this but their friendly team was available all week, troubleshooting and solving problems as fast as they could. Everything was restored back to normal and we're really happy with the results.
Sheila Stork
Aug 23, 2016
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ToSolution is a friendly, reliable team that works hard with you and for you. Their response time, even after hours, is outstanding. They treat your problems as if they are their own, making it a mission to solve them. In the process they take the time to teach you so that you can better problem solve for yourself in the future.
Lisa S.
Jul 20, 2016
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The techs at ToSolution are easy to work with and very patient! I worked for a non-profit in 2012 and they used ToSolution to overhaul the entire computer network. It was a big project and they made it painless for us. In the end, all our programs worked properly again. It was also nice to know our documents were safe and backed up.
Joey Tenuta
Jul 14, 2016
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ToSolution is my Virtual CIO that my company depends on. With an evolving IT landscape in the Healthcare sector, we rely on ToSolution to help us navigate through it all. From new installations to their help desk, they not just deliver IT solutions and support but more importantly they deliver piece of mind.
Bob Batchelor
Jun 23, 2016
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I recently launched a new start-up investment advisory firm Entasis Asset Management. Having been at two high quality larger organizations before starting my own business I became accustomed to having access to top IT talent. ToSolution has met my high standards from the word go. Everyone on their team is highly knowledgeable. They made sure their recommendations and onboarding process were aligned with our needs. Hardware setup and acquisition was easy. We didn't have much software to integrate, but they worked directly to make it happen. We chose hosted servers and that setup was seamless. Most
