We are here for you in your time of need, treating individuals at various stages of their lives who are experiencing a variety of difficulties. We are excited to announce telehealth groups for all of those interested during this time. Our organization looks to improve the quality of life of individuals by compassionately serving their mental health, addiction challenges, and community support needs.
Whether you are seeking support for yourself or a loved one, we are committed to helping improve mental wellness as a crucial part of your holistic health. We employ a variety of providers, including psychologists, marriage and family therapists, professional counselors, and social workers, to ensure we can offer you the most effective, caring, innovative, and efficient mental health care possible.
Whether you are seeking support for yourself or a loved one, we are committed to helping improve mental wellness as a crucial part of your holistic health. We employ a variety of providers, including psychologists, marriage and family therapists, professional counselors, and social workers, to ensure we can offer you the most effective, caring, innovative, and efficient mental health care possible.
Services
Alta Vista Mental Health was established in October of 2013 as an outpatient mental health and substance abuse clinic. We provide therapy, psychiatry, rehab services, and case-management to adults 18 and older. We accept most major private insurance, Medicare, &Medicaid. Alta Vista provides quality behavioral health services that promote individual growth and well-being for our clients.
Alta Vista Mental Health was founded in 2013 by Christie and Shawn White, long-time residents of the greater Reno area who recognized a need to serve their community and the most vulnerable in its population. With sincere commitment and genuine compassion, The Whites launched Alta Vista Mental Health - and later, the nonprofit Alta Vista Community Resource Center - to support clients wherever they are on their path to wellness.
Alta Vista Mental Health and our nonprofit, Alta Vista Community Resource Center, are proud to partner with local organizations working to improve the lives of members in the community affected by mental conditions or substance abuse. CrossRoads is a Human Services Agency (HSA) lead initiative providing a tiered/modified housing first approach, through effective programming, services and community collaboration.
NAMI is a national organization that advocates and educates on mental illness. The NAMI website provides information on diagnosis, treatment, criminal justice issues, and more. This resource is highly recommended for clients and family members. The Northern Nevada chapter of NAMI provides support groups for persons with mental illness and their families.
We are excited to announce telehealth groups for all of those interested during this time. All you need is a Phone or Tablet with the Apple or Android App Store that can connect to the internet. Contact us to get set up. Telehealth Group Topics (space is limited) Distress Tolerance SkillsLearn to relax.
Reviews (8)
Marshall Eldridge
Nov 25, 2021
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I have had multiple issues with them getting the correct meds to the correct pharmacy. I like them doctors but say for that I would avoid coming here. I called several days ago to try and be seen as I've been off my meds for some time. No return call, no follow up and the sad part is I had already anticipated this and scheduled elsewhere. For a clinic that deals with mental health you'd expect them to try their utmost to help reduce any stress associated with the whole process. That unfortunately in my case was not the service I received.
Zach Parlor
Sep 29, 2021
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Don’t listen to these reviews. Alta Vista has truly helped me throughout the years. I started at Crossroads where Noelle guided me and the caseworkers put my needs first. I needed help again and called Noelle and she assisted me with getting the help that was needed. Phew, to seeing familiar faces! The receptionists greeted me once I arrived and were genuine and kind. Admission process speaking with Kelsey was pleasant and eased by anxiety. Professionalism through the end. I would highly recommend this agency.
Marcia Wiegand
Mar 22, 2021
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Ken Mashburn
Mar 22, 2021
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If you’re in any kind of crisis, STAY AWAY!!!! It should NOT take literally almost a year to start seeing someone, no matter how “busy” the practice claims to be, and yet that was exactly my experience. Despite leaving multiple voice mails pleading for a call back, more often than not they would just ignore the message. Also, if you do decide to give these jokers a try, PAY ATTENTION TO YOUR BILLS, because they WILL try and bill you for services not even rendered. Still at a loss as to how I could’ve been seen by my therapist in December when I have neither lived in nor visited Reno since
Katie Sanchez
Jan 21, 2021
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I had a horrible experience with the intake coordinator. The staff is rude and unprofessional. Dr.DeKay was great, however due to such horrible receptionist staff I will be looking for a new clinic. The intake coordinator should not work with mental health patients who are mentally unstable as she is extremely rude and condescending.
Christine Rosales
Jul 21, 2020
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This is an amazing place for therapy especially with Marie. The front desk receptionist Stephanie is also so very sweet. The only thing that is very disturbing is that the medication management with Catherine was absolutely unprofessional. My 1st appointment with her was already 2 hours behind and she could not figure out if I needed to wean myself off of paxil before trying a new medication for my anxiety and depression. I have worked in the medical field for 7 years and was excited to actually have somebody knowledgeable of these medications. She is not knowledgable of these medications, she
Shelby
Jul 12, 2019
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I've been really patient with this company despite the fact every time I've gone in they screwed me over. First visit they had my name and birthday incorrect.. Not a good first impression. Then I was in the process of getting a appointment for therapy, they put me on a waiting list. Finally got a appointment that worked with my work schedule. They canceled my appointment the day of my appointment even after they confirmed a day ago. Now telling me they overbooked the Therapist. So of course I had to get put back on the waiting list. I finally got the appointment, got the confirmation right before
Louise Ramirez
Jul 02, 2019
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