Improve payment collection, empower patients to take control of their healthcare finances and simplify billing processes with contactless, digital healthcare payment solutions that integrate into your existing workflows. With JPMorgan Chase and InstaMed, we trust our payments meet the highest security and controls standards that is combined with payment innovation and efficiency required in today's market.
Plus, with InstaMed, we have streamlined our payments with a single source for posting and reconciliation across Virtua. Easily integrate healthcare billing and payments with your health plan systems to improve efficiency and simplify processes. Get end-to-end implementation and operational support from a knowledgeable service team.
Plus, with InstaMed, we have streamlined our payments with a single source for posting and reconciliation across Virtua. Easily integrate healthcare billing and payments with your health plan systems to improve efficiency and simplify processes. Get end-to-end implementation and operational support from a knowledgeable service team.
Services
InstaMed, a J.P. Morgan company, powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed's patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction.
Payers and patients use InstaMed to deliver payments to providers. You can register with InstaMed to receive these funds electronically, or you can process the payment manually. If you do not remember your security questions or have not set up your security questions, please contact InstaMed Customer Service directly using one of the following methods: (866) 467-8263 or [email protected].
Automate posting and reconciliation to eliminate manual steps and streamline your revenue cycle. Learn how to get paid efficiently, accept payments securely and deliver an experience that builds patient loyalty. Engage patients early, personalize their journey and offer a simple experience that improves your financial performance.
Drive digital adoption along the payment journey with tools that meet patient preferences and improve engagement. Find out how you can protect patients and staff with convenient touch-free payment options, on-site and online. Every provider, regardless of size or specialty, can deliver a superior patient experience.
Improve collection, increase staff efficiency and boost patient engagement with optimized processes across your revenue cycle. Find out how you can increase collections and improve patient satisfaction by offering affordable payment options. Optimize your revenue cycle with digital payment solutions that increase cash flow and improve staff efficiency.
Reviews (10)
David M.
Jan 26, 2022
Report
Web site connected to my health insurer, they apparently handle billing and payments. site says it supports FSA and credit cards, but payment only allows for bank account (routing/acct #s) information. Tried calling, after 12 minutes on hold it went to someone's voicemail. Will update when I get a call back and adjust rating accordingly.
Wesley Forsythe
May 07, 2021
Report
Scott Moss
Apr 24, 2021
Report
I got an email from my orthopedic group through this company. I tried to sign in, it made me change my password. After the password change, I received notice my account was locked and would have to call them. I called their number and after a navigating the phone menus got a person. After speaking with a person about my troubles, they told me to create an account. I told them I tried that and the site told me there was already an account. I told them I would wait for a bill in the mail.
This is evidently run out of someone's basement or broom closet. Like most encounters with medical IT it was
This is evidently run out of someone's basement or broom closet. Like most encounters with medical IT it was
Carl
Sep 13, 2020
Report
I like to support a philly company but as a patient I really don’t see any value in their services. You pay through their website and a month later the provider gets the money? Nothing instant about that. I ended up making duplicate payments on my last to bills
to make sure I didn’t get any late fees. The refund? I have to go after the provider for that anyway.
to make sure I didn’t get any late fees. The refund? I have to go after the provider for that anyway.
Caner Koca
Jun 19, 2020
Report
Ryan Connell
Jun 14, 2020
Report
We have paid our bill in full, we have documentation and bank statements proving this. However Instamed continues to charge us and claims we still have a balance. I have had to report them to the BBB and contact my bank to report fraudulent charges. We have called Instamed multiple times and are given the run around each time. They say they will fix it but never do. This company does conduct themselves professionally and are basically stealing money. Avoid this company if possible!
HenryJohnsonCenter
Oct 14, 2019
Report
It's kind of inconvenient to apply for something online only to have to do it again by phone. The bank has already confirmed that it's me when they debited my account as a test deposit. They also talked to me by phone and email. NOW, I have to send a fax with additional proof of my address again too. It's nice that they want to confirm it's you but busy people do things online because they're super busy. If you can, find another company... this is ridiculous and time consuming.
Jonathan Cooper
Jun 07, 2019
Report
Was forced to use InstaMed to pay bills for Tower Health. Terrible experience!
Automated emails from InstaMed's "customer service" asking for screenshots to resolve the matter. The issue was that their site was down ... even Tower Health acknowledged that.
Tried calling and waited on hold for 45 minutes.
For a digital and technology company, InstaMed ignores user experience and customer centricity. Terrible experience.
(continued) EVEN AFTER YOU REPLY ON HERE, YOU STILL SEND ME AN EMAIL ASKING FOR SCREENSHOTS. Your reply to the initial review/post is no good because you don't follow through
Automated emails from InstaMed's "customer service" asking for screenshots to resolve the matter. The issue was that their site was down ... even Tower Health acknowledged that.
Tried calling and waited on hold for 45 minutes.
For a digital and technology company, InstaMed ignores user experience and customer centricity. Terrible experience.
(continued) EVEN AFTER YOU REPLY ON HERE, YOU STILL SEND ME AN EMAIL ASKING FOR SCREENSHOTS. Your reply to the initial review/post is no good because you don't follow through
Pt Pt
Oct 24, 2018
Report
52 minutes on the phone, trying to work out an issue. It is apparent that the customer service agent is very confident, insists that you do what he tells you. Only to have you enter a lot of data to get stuck. He puts you on hold, returns and ask that you do something different. Again stuck. he puts you on hold again, returns and ask that you do something still a little different. Again stuck. Each time, while his voice is calm, the commands are getting more firm, definitive, only one way to do. Finally, it is definitively not going to work. And something has been to be deleted. And he ask that
Pawan Payal
Aug 30, 2018
Report
