Very reliable great service and good Customer service Skills. Took my car on such short notice turned around and diagnosed the problem and the following day I walked away with my car. Has a good team on his side. Taking all my future repairs here. We are open Monday - Friday from 8:00 AM - 5:00 PM and Saturdays from 8:00 AM -12:00 PM.
Give us a call orSchedule an appointment Read our Blog for the best insider information on how to keep your vehicle running well and save money! Established in early 2013, Pro Automotive was already off to a promising beginning. Why? The founder, Jason G. Rousseau, worked and studied in the automotive repair industry for 20 years.
Give us a call orSchedule an appointment Read our Blog for the best insider information on how to keep your vehicle running well and save money! Established in early 2013, Pro Automotive was already off to a promising beginning. Why? The founder, Jason G. Rousseau, worked and studied in the automotive repair industry for 20 years.
Services
We will make it our goal to provide the best automotive experience in all of southern New England. Give every customer an accurate estimate of repairs prior to starting the job. Diagnose every situation before providing a price quote and an estimate of the time needed to make the repair. We will give every customer a written promise of the quality workmanship we perform.
At Pro Automotive, we are here for all your professional automotive needs. Not only do we work hard to repair your vehicle, we will help you understand the repairs needed to fix your vehicle. Our friendly, knowledgeable staff provides auto repairs for drivers in Dudley, Webster, and Oxford, MA and surrounding areas.
Thank you for leaving a 5 star review! We are so glad you found our staff to be informative and helpful on your visit with us. We are happy to be able to be prompt and get you in and out of the shop and back on the road. We hope to see you again in the future! Hi Chris, thank you for reaching out. I have already shared your shop to as many coworkers that I saw yesterday.
You invest a lot into your vehicle, so choose a warranty program that will protect your investment. At Pro Automotive, we offer the NAPA Peace of Mind Warranty to customers in Dudley, Webster, and Oxford, MA, and surrounding areas. Protect your valuable asset today with a comprehensive warranty. Call us now to learn more about the NAPA Warranty.
Reviews (9)
Robin K.
Dec 16, 2021
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I have been contemplating writing this review but I feel good and bad it's your duty to share your experience so others can make an informed decision. Our families experience has not been good. After having spent thousands of dollars in repairs on two vehicles, still unable to get stickers for cars d/t engine lights. One car just paid off and having to be sold because not willing to give this company anymore of this families money! shame on them. I will be letting Everyone know of our horrible and expensive experience. Tried to work with them but no luck. Run don't walk to another automotive
Maureen OConnor
Jun 18, 2021
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This is a bit overdue…a few weeks ago I was heading out and needed to be at my destination as soon as I could, which was 2 hours away. Getting into my car I noticed one of my tires was flat. I called Pro Automotive and explained my situation. They came to my house, changed the tire, fixed my flat, put the repaired tire on and got me on my way very quickly. I could not have been more grateful! It’s so good to have people you can truly count on, but more importantly who really care! Plus, they do great work!
Dawn Drisco
Dec 07, 2020
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I have been bringing my car to Pro Automotive for a few years now and thought I had found a good place. Brought my car yesterday and was very disappointed and shocked to see that none of the employees were wearing masks and there was even a customer in there chit chatting with the girl at the front desk with no mask on when I came to pick up my car. I don’t think I’ll be continuing to give my business to you guys because it shows me that you are not concerned about the safe and well being of your employees or your customers. I know this will probably not get posted or will be taken
Elizabeth D.
Oct 12, 2020
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Morgan (receptionist) and Chris (service advisor) were super helpful, professional and polite. Dan (mechanic) was also super awesome! All employees were very knowledgeable and more importantly, honest with me. I didn't ever feel rushed or talked down to.
I was told the game plan ahead of time and all repairs (and pricing) were explained to me before work was started.
The shop itself is very clean. Waiting room is neat and tidy. Free Keurig coffee, seltzer, juice boxes, and candy. Bathrooms are also clean, which I feel is an important but often overlooked part of a business.
Would recommend
I was told the game plan ahead of time and all repairs (and pricing) were explained to me before work was started.
The shop itself is very clean. Waiting room is neat and tidy. Free Keurig coffee, seltzer, juice boxes, and candy. Bathrooms are also clean, which I feel is an important but often overlooked part of a business.
Would recommend
Melissa V.
Sep 03, 2020
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By far the best place we've found to get our car serviced. My husband has always done all our car maintenance including oil changes, new brakes etc. and we've found Pro Automotive to be reliable, fair priced and honest. The owner Jason is a stand up guy and has always gave us the best service above and beyond what any other place has done.
Danny Nicolosi Jr
Jun 25, 2020
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I took my truck there for the first time the other day and couldn’t have been happier. As soon as I walked in I felt welcomed and comfortable leaving my truck. The staff was so nice and answered every question I had. It was nice getting texts updating me on the status of my truck. I would highly recommend Pro Automotive to anyone I know and I will be going there for anything I need. Thank you all for the great experience!
Mary R.
Jan 10, 2020
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I did not have a good experience. I brought in an oil change coupon for $34.95. I was told I needed a few bulbs. My previous experience with other mechanics is that they change the bulbs and just charge me for the oil change coupon rate. Not this place! It took no more than 5 minutes to change the bulb. They charged me twice the coupon rate for those 2 bulbs..$72.00!! Just beware when you bring in the coupon for an oil change.
Aj N.
Nov 13, 2019
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Had multiple vehicles serviced here off and on over a few years and have had success with all - including a 3 yr old SUV, a 13 yr old Silverado and a 2001 Dodge work/plow truck. They've been able to effectively handle issues with all 3. Older vehicles which require ongoing oversight and sometimes exhibit elusive symptoms; these were always met with success. Recently something as obscure as having a rusted hitch removed from the receiver alongside other work. Knowledgeable, treated fairly, respectfully, and with constant communication throughout each encounter and job.
Kimm T.
May 22, 2019
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What a great place. First- They promptly replied to my question through the Yelp app. The waiting area was so welcoming; awesome coffee area, cold beverages, clean, and friendly staff. There were suggestions for upcoming services and a great Tire health print out. Zero pressure to add more services- just shared information. I almost forgot - the air freshener was a great touch.
I highly recommend Pro Automotive.
I highly recommend Pro Automotive.
