CroppMetcalfe was founded and established in 1979 by Mitchell Cropp, and is now operated by his sons. CroppMetcalfe's mission has always been to provide the ultimate in total comfort systems for your homes and businesses.
Superior quality and service has fueled continuous growth, making CroppMetcalfe one of the largest and most respected heating, air conditioning, plumbing, electrical, pest control, and home performance contractors in the Washington Metropolitan area.They are some of the best in the industry and you should have peace of mind having one in your home or business.
Superior quality and service has fueled continuous growth, making CroppMetcalfe one of the largest and most respected heating, air conditioning, plumbing, electrical, pest control, and home performance contractors in the Washington Metropolitan area.They are some of the best in the industry and you should have peace of mind having one in your home or business.
Services
Learn more about what we're doing to keep our customers and our co-workers safe during these uncertain times. We're all spending more time inside these days, so you might be thinking about improving the indoor air quality of your home. Learn more about products that can help here. Download our Activity Book and keep the kids occupied by coloring their own truck design, solving tough math problems, and more.
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I've been a CroppMetcalfe customer for 9 years and you have always provided outstanding service. I just had my semi-annual maintenance done, and I wanted to thank George for the truly outstanding service, professionalism, and excellent advice. He is definitely one of the best 5-Star Technicians I've had! Thank you CroppMetcalfe!
CroppMetcalfe is on a mission to provide the best in total comfort systems for home and businesses. We have achieved this goal and will continue to by always striving to become better. One of the best ways to improve our business is listening to reviews. CroppMetcalfe reviews let us understand the needs of our customers.
Reviews (16)
Mike S.
Nov 11, 2021
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Seth Oringher
Nov 08, 2021
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I have HVAC units and service contracts from CM and have been a loyal customer for 20 years. 3 days ago our heat stopped working. We contacted CM and they said a service person would come that night between 6-10 pm. No call and no show. Yesterday they said they’d come between noon-5 pm. No one showed up or called again and still no heat. When I tried calling multiple times I was on hold forever and no one ever picked up. Tim Cropp needs to figure out why his company is failing its long-standing customers.
S. O.
Nov 07, 2021
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Have a service plan. Heat wasn't working and CM said they'd come between 6-10 pm. Never came and never called. Told us they'd come today between 12-5 pm and again never came or called so another night of freezing temperatures and no heat. We bought new HVAC and service plan from CM. Absolutely terrible unacceptable service. I think CM has gotten too big and can't service the customers they have.
Update
Called Eric T at CM to give him info he asked for. Left a very specific voicemail on his phone with my contact info and never heard back so I'm not sure the response he
Update
Called Eric T at CM to give him info he asked for. Left a very specific voicemail on his phone with my contact info and never heard back so I'm not sure the response he
Geraldine S.
Nov 03, 2021
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We signed for a Bronze maintenance service and when we called to schedule an appointment, nothing was available before a minimum of 6/8 weeks later! Each time I try to contact them, it is hours on the phone before being able to talk to a customer representative willing to address the issue. Just a frustrating experience.
Update: After many hours and people - I was finally able to talk to a very helpful and supportive person - and as far as I am concerned, the matter is resolved. My advice: If you need to schedule a maintenance - do so months in advance! I appreciate the business manager writing
Update: After many hours and people - I was finally able to talk to a very helpful and supportive person - and as far as I am concerned, the matter is resolved. My advice: If you need to schedule a maintenance - do so months in advance! I appreciate the business manager writing
Andrew M.
Nov 03, 2021
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Use them to replace the furnace about five years ago and AC unit several years later. Of the three estimates for the AC theirs was the middle. Life has taught me lowest comes with excuses and problems. Two techs came as scheduled, did the work and kept to the estimate. Have the annual maintenance plan since which is a deal. I'm always contacted spring and fall to clean and maintain the HVAC. No problems, no worries.
Barbara Holloway
Oct 26, 2021
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Laurie Cohen
Oct 07, 2021
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Carol Thompson
Oct 05, 2021
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Carol Wright
Oct 04, 2021
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Annie Wong
Sep 27, 2021
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Elizabeth Perez
Sep 09, 2021
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Bonnie M.
Aug 25, 2021
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I requested maintenance service from Cropp Metcalfe on heat pump after having B&B told me I needed a new unit for $11,000. I live in a townhouse in Bethesda. I knew I needed another opinion and contacted Cropp Metcalfe. Nelson was the technician. He was responsive and thorough and found the problem which was a contact on the outside unit. Instead of $11,000, it was around $300. I am grateful to Nelson and CroppMetcalfe.
Debi M.
Jun 29, 2021
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Changed my service contract over to Cropp Metcalf received a call from their office saying the technician could come early if I were available. I said fine I rushed home and waited for him to arrive. He arrived 10 minutes later and said in his truck on his cell phone for 30 minutes before coming in. I asked him about the emergency shut off valve that is available if your AC hose starts to overflow. He had no idea what I was talking about. I think I must've gotten a trainee. I am so sorry I change companies. I will be going back to air temp next year.
If you notice Eric respond to every
If you notice Eric respond to every
Chuck S.
Jun 08, 2021
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Natalie F.
Oct 01, 2020
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Signed up for an inspection/service 1-year contract. On arrival, tech announced it would be a good idea to replace the capacitor or it might go bad someday. Was charged $201 for it. Later, it turned out that the average capacitor for an AC unit costs around $5. Also, that they rarely go bad, it takes 20 years to need replacement, my unit is only 5years old. Feel I was taken, and cancelled the contract . Lesson learned--one easy way to make a lot of money, is to claim that something may break down and then overcharge for it. I thought it was pricey, but I'd never have known had I not checked
Justin P.
Jul 06, 2020
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