Pollard & Bagby, Inc. is a full service real estate solution provider in Richmond, Virginia. With over 125 years of experience and expert knowledge in property management, leasing, and sales solutions for both residential and commercial clients, Pollard & Bagby, Inc.'s real estate solutions deliver maximum value to clients and their specific investment strategies and goals.
They are always available to resolve any issue big or small and they do it with a smile. I am very pleased with the professional manner in which they have treated me and the other tenants. Thank you for all your hard work ladies and gentlemen! We appreciate you and the rest of the P&B team!
They are always available to resolve any issue big or small and they do it with a smile. I am very pleased with the professional manner in which they have treated me and the other tenants. Thank you for all your hard work ladies and gentlemen! We appreciate you and the rest of the P&B team!
Services
Our Mission: To improve the lives of real estate owners, residents, and businesses by providing quality real estate management, leasing, and sales solutions. Whatever your real estate needs are today, you can be certain that Pollard & Bagby can help you reach your goals. For over 125 years, Pollard & Bagby has stood strong, shoulder to shoulder with our customers through many market ups and downs.
We'll prepare your property for rent and evaluate the current rental market to get you the best return on your investment. We'll market your property on a host of platforms. We have a stringent screening process to ensure that your property will be filled with reliable, responsible tenants. Your property is a significant investment.
Market client assets to broad markets in order to achieve higher valuations and higher returns. Give our clients a complete set of documents related to real estate transaction to ensure accurate records. If interested in learning more about our residential real estate services, don't hesitate to contact us today!
View your financial statements, access shared documents, and set up your online payment options. The online Owner Portal streamlines communication, protects your investment, and helps you maximize the value of your properties. Make and receive payments from the mobile-friendly Online Portal. Directly send funds for owner contributions, including emergency maintenance repairs, renovations, or reserves via eCheck or Debit Card.
Reviews (26)
Momma Luna
Jan 05, 2022
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Jess C.
Dec 27, 2021
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Worst renting experience we've had because of how ill-kept the property is and how unresponsive maintenance has been. We weren't able to view the apartment in-person prior to signing a lease due to COVID. Had we been more diligent about reading reviews and seen the unit in-person, we would not have chosen to live here. Upon move-in the floors were completely covered in dirt and dust, windows had been painted shut, every sink was leaking, the fridge (which is significantly old) had sticky stuff covering the shelves, and there were house centipedes everywhere. Despite putting in maintenance
Gloria Hargett
Dec 04, 2021
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Brennan D.
Oct 20, 2021
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SERIOUSLY LOOK ANYWHERE ELSE!!! These people are absolute slum lords who only care about collecting your rent each month. We were unable to tour my apartment due to covid and the video they showed made it seem like a nice enough place to live. When we moved in we found that my apartment was filled with mold, had leaks, the heat was out consistently, had a person living in our basement who wasn't supposed to be in their, mice, and was just overall rundown. Anytime you complain they will come out and do the absolute bare minimum so at a point you just give up and accept it. They will also screw
Emily Martinez
Sep 19, 2021
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Can’t say enough terrible things about these slum lords. they will gaslight you worse than a manipulative boyfriend until you start feeling like everything is your fault. had roaches for months with no response, they lied to me several times, yet when I wanted to get out of my lease they “were so sorry to hear that and wished they would’ve known” as if i didn’t send incessant emails. roaches were so bad that i brought them to my next apartment; yet they rented out my unit to someone else with no issue, in fact they raised the rent.
EDIT: See mgmt reply for examples!👍🏻
EDIT: See mgmt reply for examples!👍🏻
Kevin White
Aug 25, 2021
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They do not maintain their properties. Apartment at 3318 Ellwood I rented was absolutely disgusting. dead flies were all over the floor and the entire place reeked of mildew and had black spots coming out of the vents.
They will ignore your maintenance requests.
Absolutely horrible company to rent from. Avoid at all costs.
They will ignore your maintenance requests.
Absolutely horrible company to rent from. Avoid at all costs.
Aidan
Aug 20, 2021
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My security deposit was $750 for a unit they did not allow me to see before I moved in due to Covid. The pictures and video they sent me before I moved looked old but okay so I didn’t think there would be any problems. Though upon moving in the unit the floors were dirty, the windows were dirty, the tub was dirty, and the gas stove top was full of food with roaches crawling out of it. I cleaned all of it. I moved in 7/10/2020 even though I was supposed to move in on the 7th but they had busted a wall open and had to fix it. Which they did a terrible job at by the way. The walls had cracks in
George H.
Aug 20, 2021
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They attempted to take advantage of me and my roommates because we are just young adults and pushed back our move in date 3 days with a 1 hour notice. We had already bought a uhaul, moved down from NOVA, took off work and brought our families on Friday. They did all this after pushing back the time 4x. If we had not gotten a landlord on the phone who knew the law we would have been screwed over. Apparently other property managers and landlords in the area know their reputation and it is not good. Had we known this we wouldn't haven't signed with them. However, I just want to move in because
Jerry Howard Jr
Aug 01, 2021
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Yvette W.
Jul 17, 2021
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The quality of their buildings are disgusting. How does this company have over 25 years of real estate experience yet can't maintain or improve their properties? The floors and steps are moldy and squeak whenever you walk on it. Even the toilets aren't bolted into the floor right because every time you sit on it, it moves and tilts to one side. Disgusting. I would give it 0 stars if I could.
Vashous
Jul 07, 2021
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I live on the 500 block of grace at their 518 property and the place when I first moved in had some bugs which is understandable because it’s the city. I’m about 7 months in and the bugs (roaches mind you) are coming in more frequently because of the season change. Me and my family have contracted our own extermination team on top of the buildings scheduled pest control to no avail. I even used foggers from Lowe’s and the bug problem is still there. This property is old, decrepit, and not worth the money i will be calling to try to get out of this lease.
Kama Stone
Jun 19, 2021
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This place is cheap for a reason. Office is rude and unprofessional. The apartments are falling apart. The are slow to respond to maintenance requests and use other tenants to fill them. I'm assuming for credit towards their rent. I've rented from them twice and regretted it each time. Luckily I'm a better place financially and can afford to never go back to these slum lords.
Ostin B.
Jun 03, 2021
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Wanya Wilson
Mar 06, 2021
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My experience with this company has been difficult and inconvenient. I have been assisting my mother with finding a house to rent that will accept her housing voucher and meet her living needs. After some time of searching, we found a house listing from this company with a move-in date of March 15, 2021. We quickly applied to the listing and provided all documentation requested within a 24-hour period to Meredith. Meredith informed us that she had all the required information and was now sending it to the next person to be processed. Shortly after, we were told that Meredith was out of the office
George M.
Aug 15, 2019
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Watch out for these guys. I also had Walid Daniel as my landlord and I've endured fruit fly infestations and a break-in at one of Pollard and Bagbys properties. Then to make it even worse they deceived me into signing a new lease when the property changed hands in order to pay my last months rent. Im still paying for an apartment that I no longer live in and its just wrong. Period.
Ive seen homeless people sleeping in the common area of my apartment and my apt had no deadbolt on the front door while others did. Then when the break-in happened it took DAYS for them to come fix the broken
Ive seen homeless people sleeping in the common area of my apartment and my apt had no deadbolt on the front door while others did. Then when the break-in happened it took DAYS for them to come fix the broken
Abby J.
Mar 14, 2018
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We called to view a home today and the person on the phone said there was a viewing at 2. We got there and the realtor said the home we wanted to look at was about to be signed to someone else. They didn't tell us this when we scheduled the appointment.This was a huge waste of our day. There is no excuse that the receptionist was so neglectful to not tell us it was in the process of being signed. Furthermore, the realtor was extremely dismissive towards us and didn't even attempt to apologize for wasting our time. The homes looked nice but this doesn't seem like the most put-together
Daniel G.
Dec 07, 2017
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#SLUMLORDS
*THIS IS A 0-STAR REVIEW, BUT YELP FORCES YOU TO GIVE 1 STAR*
These people treat you like garbage, threaten to sue you immediately if rent is one day late, and refuse to respond to ANY maintenance requests of ANY kind. Manuel Loupassi, the landlord, is the only reason P&B has my business. You DO NOT want to get stuck in a lease with these people. They sped through the lease-signing procedure with me and my roommate because they were so understaffed and unorganized, that they had no time and felt no obligation to do their job. If you are interested in a property owned by Mr. Loupassi
*THIS IS A 0-STAR REVIEW, BUT YELP FORCES YOU TO GIVE 1 STAR*
These people treat you like garbage, threaten to sue you immediately if rent is one day late, and refuse to respond to ANY maintenance requests of ANY kind. Manuel Loupassi, the landlord, is the only reason P&B has my business. You DO NOT want to get stuck in a lease with these people. They sped through the lease-signing procedure with me and my roommate because they were so understaffed and unorganized, that they had no time and felt no obligation to do their job. If you are interested in a property owned by Mr. Loupassi
Monica S.
Nov 09, 2017
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I lived in the fan from 2015-2016 and Walid Daniel was my landlord. So, when we moved in there was no deadbolt or lock on the back door. There was no lock on the basement door. There was holes behind our radiators that let bugs and mice in. Our tub had a giant hole in it. The wood floors were rotted in certain places. My roommates and I were pretty clean people, but there was only so much we could do ourselves. I can't tell you how many maintenance calls and voicemails we had to leave over that year. I can confirm the pictures of the toilet sinking and the oven light; that was our house. We
Amy W.
Sep 01, 2017
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Kara W.
Aug 24, 2017
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I have rented with P&B now going on 2 years. I have had nothing but exceptional professionalism from these agents and owners. Everything from major issues like leaks, and broken heat/AC, to locking my keys in my apartment and needed to get in right away so that I could make it back to work on time. They are swift with their responses and never fail to show up wearing a friendly smile. Pete and her helper showed up while I wasn't home to fix both the wall below my AC unit and the wall in my son's room because they needed replacing. When I got back to my apartment I couldn't even
Lisa D.
Aug 17, 2017
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Tony Rolando and Andrew Thompson are exceptional! They are always available to resolve any issue big or small and they do it with a smile. I am very pleased with the professional manner in which they have treated me and the other tenants. Thank you for all your hard work gentlemen! We appreciate you and the rest of the P&B team!
Melina B.
Jun 19, 2016
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I did not deal w Walid Daniels so my experience was better than most. I also am a meticulous bureaucrat myself so I'm good about following procedures , cleaning an apartment, making phone calls etc. so I did get my full deposit back in a timely manner.
However , I can not give PB a good review. The general upkeep of their buildings is lacking entirely; most have serious infestation problems like our apartment which had cockroaches the last 6 months I lived there. The washer driers
In the basement are a joke , cockroaches living and breeding in there and the machines were ancient. My clothes
However , I can not give PB a good review. The general upkeep of their buildings is lacking entirely; most have serious infestation problems like our apartment which had cockroaches the last 6 months I lived there. The washer driers
In the basement are a joke , cockroaches living and breeding in there and the machines were ancient. My clothes
Rich L.
Sep 30, 2013
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"DIS" defines Pollard and Babby, Disorganized, disinterested, disfunctional, dishonest. They deducted hundreds of dollars of our deposit chedck for damage that didn't exist, Rent we didn't owe and late fees that didn't exist (they actually lost a rent check we hand delievred to their offices and had the nerve to charge us a late fee for their foul up!!!!)
AVOID AT ALL COSTS!!!!
AVOID AT ALL COSTS!!!!
Hansel A.
Sep 24, 2013
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Walid Daniel is a total slumlord and Pollard and Bagby are a bunch of jackasses.
Its been almost 60 days since we moved out of our apartment and we haven't seen our deposit or any accounting regarding it. P&B are supposed to be the agents that help with this sort of thing, but I keep getting 'I called him and haven't heard anything...that's all I can do'...
WHAT?!?!
I am going to send a letter demanding the entire deposit and interest before I take them to court. Unfortunately I have a feeling it's going to end up getting fleshed out in court.
Avoid both
Its been almost 60 days since we moved out of our apartment and we haven't seen our deposit or any accounting regarding it. P&B are supposed to be the agents that help with this sort of thing, but I keep getting 'I called him and haven't heard anything...that's all I can do'...
WHAT?!?!
I am going to send a letter demanding the entire deposit and interest before I take them to court. Unfortunately I have a feeling it's going to end up getting fleshed out in court.
Avoid both
Ashley M.
Mar 04, 2013
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I've had a completely opposite experience with this company.
At first when I was looking for a place, I responded to one of their ads, called multiple times but never heard back and ended up renting elsewhere.
Two years later I was moving again, and ended up moving in to one of their apartments with someone who already had a lease.
Since I moved in I've never had any issues with the company. They let us pay rent however we wanted, cash, check, money order. Rick Cliff is an old school type of guy but he's really nice and helpful.
The apartment was a great deal price wise, nice location
At first when I was looking for a place, I responded to one of their ads, called multiple times but never heard back and ended up renting elsewhere.
Two years later I was moving again, and ended up moving in to one of their apartments with someone who already had a lease.
Since I moved in I've never had any issues with the company. They let us pay rent however we wanted, cash, check, money order. Rick Cliff is an old school type of guy but he's really nice and helpful.
The apartment was a great deal price wise, nice location
Sharon S.
Nov 29, 2010
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My security deposit saga:
I spent 120 days after my lease ended trying to figure out what the hell was going on with my $915 security deposit.
Sometimes I spoke in a plaintiff whisper, begging for mercy, sometimes I stressed this in anger, but MANY times I said, "The state gives you 45 days to return my deposit to me. This is not fair."
I sent one letter.
I sent three emails.
I threatened to take Walid Daniel to court twice.
I made approximately 50 phone calls.
I left approximately 20 voicemails for Walid Daniel.
-----I left one voicemail in the form of a song; it went like this
I spent 120 days after my lease ended trying to figure out what the hell was going on with my $915 security deposit.
Sometimes I spoke in a plaintiff whisper, begging for mercy, sometimes I stressed this in anger, but MANY times I said, "The state gives you 45 days to return my deposit to me. This is not fair."
I sent one letter.
I sent three emails.
I threatened to take Walid Daniel to court twice.
I made approximately 50 phone calls.
I left approximately 20 voicemails for Walid Daniel.
-----I left one voicemail in the form of a song; it went like this
