We at Custom Air Inc. are here to serve you, our valued clients. Our family business has been in the Greensboro market and surrounding area for nearly two decades, and our reputation in the community, our superior service and our unwavering professionalism will outlast even the longest-lasting heating and air conditioning systems.
Whether you need your air conditioning or heating system repaired, serviced or tuned up, or whether you need a completely new unit, we at Custom Air are here to serve you. Our mission at Custom Air is to provide our clients with the highest level of service by our well-qualified technicians. We promise to charge a fair-market-value price and to honor our commitments, warranties and guarantees.
Whether you need your air conditioning or heating system repaired, serviced or tuned up, or whether you need a completely new unit, we at Custom Air are here to serve you. Our mission at Custom Air is to provide our clients with the highest level of service by our well-qualified technicians. We promise to charge a fair-market-value price and to honor our commitments, warranties and guarantees.
Services
Whether you need air conditioning repair, seasonal maintenance or a complete AC replacement, Custom Air has the knowledge and skill to keep your Triad home cool and comfortable all season long. If you're not comfortable even though your heat and AC are working fine, there may be a problem with your ducts.
Your indoor comfort can have a huge impact on the quality of your life. Factors such as temperature, humidity and air pollution need to be considered and balanced to create a healthy, comfortable place to live or work. For our residential HVAC customers, this can mean a happier home. For our commercial customers, this balance can have a very real effect on your employees' job performance.
Air conditioning units break down for various reasons: poor lubrication, leaks, dust, age, electrical issues, general wear and tear, or faulty installation. If you have an emergency and need your system repaired immediately, give Greensboro's best AC repair experts a call at 336-390-4850. Our technicians are trained to understand your home's cooling system, no matter what model or make.
Custom Comfort Plus is a premium line of air conditioning equipment that can increase homeowners' energy savings, make a smaller impact on the environment, and eliminate repair bills for up to 10 years. While many brands of air conditioning equipment are sold through any dealer, Custom Comfort Plus strives to maintain its reputation for quality products and service by working only with selected dealers.
Reviews (10)
Jay Sherman
Oct 18, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Was a great experience from the first call to the office with wonderful customer service rep.to Austin the tech.very informative and timely service.great rates. Custom air is my go to HVAC company..
Services: Repair heating system, Heating maintenance
Was a great experience from the first call to the office with wonderful customer service rep.to Austin the tech.very informative and timely service.great rates. Custom air is my go to HVAC company..
Services: Repair heating system, Heating maintenance
Rosemary Colvard
Sep 17, 2021
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Jacqui H.
Sep 13, 2021
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While we got off to a rough start - they did make it right and I ended up signing a contract with them. The technicians are good, but for us, they left a little quickly to ensure we actually were repaired. The 2nd technician was just as good as the 1st one, but he really took the time to learn about the issue and made sure we were actually working before he left. I'm looking forward to working with them in the future,
Norma Oquendo
Sep 01, 2021
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Austin Hile was prompt, friendly and professional. He went over everything about my unit and I found it extremely helpful and informative. When he left I felt comfortable knowing that if I were to need his services again I would be in good hands. It was also time to replace my ceiling air filter and Austin was kind enough to do that for me while he was here.
Lori F.
Jul 23, 2021
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We called Custom Heating and Air to do the yearly service on our air conditioning units. They came out in the morning and serviced the units and said everything looked great. A few hours after they left we noticed the one AC unit wasn't working. We called Custom Air and were told they couldn't get someone to look at the unit until the next day. We found this unacceptable because the temperature was up over 80 in the house and was very uncomfortable. Since we were told the AC worked great something they did or forgot to do while they were here made the unit not function properly.
Jon Wall
Jul 14, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Despite it being a busy time of year, a great technician came out within two hours of our call. He was very knowledgeable and helpful, and was able to repair our system for a fair price while alerting us to issues we may encounter in the future.
Services: Repair HVAC, Repair AC
Despite it being a busy time of year, a great technician came out within two hours of our call. He was very knowledgeable and helpful, and was able to repair our system for a fair price while alerting us to issues we may encounter in the future.
Services: Repair HVAC, Repair AC
Lawrence J.
Apr 10, 2021
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Custom Heating and Air has a technician named Will, if he ever tells you that you need a new unit get a second opinion ! He's a LIAR my unit was working fine before he came. Per the company I hired for a second opinion Will turned off my unit in the attic. The second opinion saved me $10,000 this company is unethical and they'll never receive my business ever again.
Leah Bennett
May 11, 2020
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Our heat was out after a 28 degree night, not just out, the entire unit was SHOT. It was old so we figured it was coming. I called and was connected to a gentleman named Anthony. He was at my home in less than 3 hours. Checking everything out, taking photos for which pieces we would need, and had it done quickly. He was kind and professional, very happy! The very next day we had our new everything being installed. (It was installed by two wonderful young men that had it done fairly quickly and done right.) Later that night we experienced some thermostat problems. We called and got connected to
M. W.
Feb 14, 2019
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This company stinks to put it simply. Spent $8000.00 with them on a new Rheem heat pump and things were fine until winter when every time for 4 times there was freezing rain/ice icicles built up on the grill of the outdoor unit caused the fan blade to continually hit the icicles and make a terrible noise.I was told to watch the weather reports and if ice was called for, then put the unit on emergency heat. Never had to do that once with the Trane. End result is they claim act of God but a Trane unit set in this exact same spot for at the whole 5 years I've lived here and never once iced up
Wanda S.
Feb 18, 2015
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The owner of this business is very dishonest and unethical. He will do what he can to rip you off and not think twice about it while trying to belittle you. He took $125 from us, promised to refund it to us and never did. Now he refuses to communicate with us. Think twice before doing any kind of business with this company or business owner!
