Founded in 2001, Polar Bear Air Conditioning & Heating Inc is a family owned and operated company. Our high quality of service and commitment to excellence has made us well known in the Washington D.C. area. We specialize in cooling, heating and indoor air quality systems for Washington D.C. and Northern Virginia homes and businesses.
Whether you need maintenance, repair or replacement, we'll get the job done right and in a timely manner. Our commitment to excellence makes Polar Bear Air Conditioning & Heating Inc the company to call for heating and air conditioning repair, installation, replacement, and maintenance services in Washington D.C. and the surrounding areas.
Whether you need maintenance, repair or replacement, we'll get the job done right and in a timely manner. Our commitment to excellence makes Polar Bear Air Conditioning & Heating Inc the company to call for heating and air conditioning repair, installation, replacement, and maintenance services in Washington D.C. and the surrounding areas.
Reviews (18)
J. F.
Nov 05, 2021
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I had great experiences with Polar Bear over the past decade, so when my HVAC failed to ignite after the weather turned colder this Fall, I called them again. I'm so glad that I did.
Jackie is the most gracious, professional, and capable customer service rep; she had a technician to me first thing in the morning to accommodate my work schedule.
Polar Bear's technician, Alex, arrived exactly on time and was incredibly professional, knowledgeable, and entirely informative about the problem (a bad sensor), the cost, and the warranty protection. It is so nice to have a technician who
Jackie is the most gracious, professional, and capable customer service rep; she had a technician to me first thing in the morning to accommodate my work schedule.
Polar Bear's technician, Alex, arrived exactly on time and was incredibly professional, knowledgeable, and entirely informative about the problem (a bad sensor), the cost, and the warranty protection. It is so nice to have a technician who
Nicholas Welch
Oct 18, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
I have been a customer of Polar Bear for several years for both my own residence and a rental property. Friendly and reliable service and every effort made to come out when urgent due to very hot or cold weather when there are many other callers seeking service.
Services: Heating maintenance, Heating system installation, HVAC maintenance
I have been a customer of Polar Bear for several years for both my own residence and a rental property. Friendly and reliable service and every effort made to come out when urgent due to very hot or cold weather when there are many other callers seeking service.
Services: Heating maintenance, Heating system installation, HVAC maintenance
Martha Jewett
Jul 14, 2021
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Anne Miller
Apr 06, 2021
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Our heater stopped working and it very cold in our house. Polar Bear did come out on a Sunday in a timely manner. The owner seemed friendly. He was wearing a mask but it kept coming down as he was talking so it was pointless. He told me I needed a new furnace costing $5200. My furnace is only 10 years old, we bought a very good model and was told it would last 15 to 20 years. He told a very inappropriate political joke during our conversation and is very good at selling. He went on and on about why it wasn’t worth repairing. I thanked him and decided on a second opinion. The next day another
Jeff N.
Mar 25, 2021
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I hired Polar Bear to replace my entire heat pump system back in December after recommendations from some of my neighbors. I received a total of five estimates and Polar Bear was the least expensive amongst the companies, but not the sole proprietor estimate. Scheduling the estimate and work was quick and efficient. Day of install went very smoothly and the crew finished the installation just before the time they predicted. The crew was respectful of my home, laying down protection on the floors and being clean. It's been almost four months and the system performed perfectly through this
Gabriel Gopen
Feb 24, 2021
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Polar Bear installed a ductless mini-split for us and they were some of the best contractors that I have ever dealt with. We needed to convert a sun room into a home office. A sales rep came out to discuss options and look at the space. He walked through all the details from where the unit would go to the conduit lines.
When the unit we ordered couldn't be delivered, they upgraded our unit at their expense.
Great company, highly recommended!
When the unit we ordered couldn't be delivered, they upgraded our unit at their expense.
Great company, highly recommended!
Kb
Jul 23, 2020
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Unprofessional and Rude.
1. Offered to respond same-day on the phone but then waited over the weekend to respond.
2. Wanted nearly $300 to do a diagnostic which had already been completed video'd and written up.
3. Was rude on the phone. Not interested in discussing. Hung up on me.
Dealt with Sherry... Probably wouldn't hire or recommend Polar bear to do the job if they were half the price of their competitors at this point. Good luck.
1. Offered to respond same-day on the phone but then waited over the weekend to respond.
2. Wanted nearly $300 to do a diagnostic which had already been completed video'd and written up.
3. Was rude on the phone. Not interested in discussing. Hung up on me.
Dealt with Sherry... Probably wouldn't hire or recommend Polar bear to do the job if they were half the price of their competitors at this point. Good luck.
Cait H.
Jul 06, 2020
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I have to say, I'm very disappointed with Polar Bear. After reading some of the rave reviews I was excited to find a new trustworthy AC company. I used to use Bob Fox, but they no longer exist, sadly.
Unfortunately, my experience was not a great one. A technician came out and supposedly (within 5 minutes) diagnosed our AC unit as needing a full replacement because it is a 12 year old system which runs on (now illegal) freon which he can no longer get. I totally understand that issue, but he failed to investigate whether it could be fixed without the use of any additional freon
Unfortunately, my experience was not a great one. A technician came out and supposedly (within 5 minutes) diagnosed our AC unit as needing a full replacement because it is a 12 year old system which runs on (now illegal) freon which he can no longer get. I totally understand that issue, but he failed to investigate whether it could be fixed without the use of any additional freon
Marie Payne
Jun 28, 2020
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We contracted Polar Bear for a complete central A/C install. The entire process was smooth! They communicated exceptionally well, were very friendly, and most importantly - DELIVERED WHAT THEY PROMISED!
Polar Bear is exactly the kind of small business that you hope you encounter. Strongly recommend them as they know their trade and do everything to give you what you need at a great value. Cannot say enough positive things about Joe, James, Edwin and the entire group that helped to update our home!
Thanks Guys!
Polar Bear is exactly the kind of small business that you hope you encounter. Strongly recommend them as they know their trade and do everything to give you what you need at a great value. Cannot say enough positive things about Joe, James, Edwin and the entire group that helped to update our home!
Thanks Guys!
A. J. P.
Nov 26, 2019
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Amy Bishton
Sep 20, 2019
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This fall, when my 20 year old gas boiler would not fire up upon first use, I contacted Polar Bear to take a look. Their response was incredibly quick, with a tech dispatched on Monday afternoon based on a Sunday evening email. The tech arrived promptly, worked efficiently, was knowledgeable and willing to answer all my questions on boiler operation. Fortunately, the problem turned out to be minor (pilot light out), but it is re-assuring to know I can confidently turn to Polar Bear when I have HVAC needs.
Mike Groves
May 12, 2019
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I am thrilled with the superb job that Edwin & Carlos did replacing the furnace at my home in Arlington. They are good guys, as well as excellent Technicians. The new furnace is cranking, the installation looks magnificent. They didn't leave one speck of dirt or dust behind, despite relocating my thermostat onto another piece of wall.
Their communication was impressive. They called me when they were arriving, and they were right on time as promised. They kept me apprised as the day went on. They are total professionals. I have referred your company to many other people & entities, residential
Their communication was impressive. They called me when they were arriving, and they were right on time as promised. They kept me apprised as the day went on. They are total professionals. I have referred your company to many other people & entities, residential
Paul Z.
May 02, 2019
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Polar Bear replaced my air conditioning system in an historic DC row house. The old system leaked and was unreliable, especially on very hot days where it just wasn't cutting it. New system is great and much more efficient. There were some access issues, but they were able to get permission from the neighboring owner. The whole swap out took 5 - 6 hours so were up and running by the end of the day and had normal cooling by that evening. Joe the owner is a nice guy easy to work with.
Sophia Malone
Sep 05, 2018
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I highly recommend Polar Bear Air Conditioning and Heating for AC installation. I own a 1913 row house in Washington DC and after eight long hot summers, I finally decided to have central AC installed. After getting estimates from multiple companies in the area, I decided on Polar Bear. Joe Kelly, the owner, provided exceptional ideas for installing central air in my older home. The duct work went through the attic and walls, so no exterior ducts with drywall were needed. Mr. Kelly offered the best, most competitive price.
Communication with Mr. Kelly and his crew was easy. I didn't have any concerns
Communication with Mr. Kelly and his crew was easy. I didn't have any concerns
Nick S.
Aug 18, 2018
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Polar Bear just installed a new air conditioning system at our Capitol Hill row house. I was absolutely thrilled by the customer service, responsiveness, and quality of installation.
When we first noticed issues with our ~25 year-old AC system, we called in Polar Bear for a repair/replacement estimate. The service technician and estimator were incredibly knowledgeable about the system we had installed, but unfortunately for us, we needed a complete replacement. I called around to several other cooling and heating companies for additional estimates. It was an expensive replacement involving
When we first noticed issues with our ~25 year-old AC system, we called in Polar Bear for a repair/replacement estimate. The service technician and estimator were incredibly knowledgeable about the system we had installed, but unfortunately for us, we needed a complete replacement. I called around to several other cooling and heating companies for additional estimates. It was an expensive replacement involving
Ensight P.
May 18, 2018
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Polar Bear deserves EVERY STAR possible for the level of customer service, quality of work, and honesty that they provide to their clients. Joe Kelly, the owner, is genuinely one of the most knowledgable and helpful people we've ever worked with. You can tell that he truly cares about his clients and his team and that's what makes ALL THE DIFFERENCE because they all go above and beyond to actually meet your needs rather than just trying to sell you on some high-end unit.
We feel very lucky and thankful that we came across Joe and his team two years ago when one of our furnaces died during
We feel very lucky and thankful that we came across Joe and his team two years ago when one of our furnaces died during
Paxton H.
Aug 22, 2017
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Wow! Couldn't be more pleased with this service.
1) Arrived in the early part of the two-hour arrival window.
1) Diagnosed the problem (semi-major water leaking from compressor unit) in no time and explained how there were really three steps involved (bad filter led to dirt accumulation which led to clog in drain trap which led to water backflow onto my floor).
3) Cleared out the drainage trap in no time (even though it was a custom PVC pipe job when installed).
4) Then, explained that my electric filter doesn't work and took the time to look up the non-electric replacement filter I
1) Arrived in the early part of the two-hour arrival window.
1) Diagnosed the problem (semi-major water leaking from compressor unit) in no time and explained how there were really three steps involved (bad filter led to dirt accumulation which led to clog in drain trap which led to water backflow onto my floor).
3) Cleared out the drainage trap in no time (even though it was a custom PVC pipe job when installed).
4) Then, explained that my electric filter doesn't work and took the time to look up the non-electric replacement filter I
Alenka Burger
Feb 28, 2016
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