Established in 1975, Narrows Heating & Air Conditioning, Inc. is a third generation family business specializing in commercial and residential central heating, air conditioning, and electrical installations, as well as HVAC repair and maintenance. For over 40 years, Narrows has provided thousands of Puget Sound area home and business owners with quality installations and service.
From the beginning, our family has adhered to a simple philosophy: Provide a premier client experience based upon trust, integrity, and a commitment to increasing quality of life while reducing annual energy consumption. Over the years we've earned an outstanding reputation for consistently delivering exceptional service and superior value to our customers.
From the beginning, our family has adhered to a simple philosophy: Provide a premier client experience based upon trust, integrity, and a commitment to increasing quality of life while reducing annual energy consumption. Over the years we've earned an outstanding reputation for consistently delivering exceptional service and superior value to our customers.
Services
Since 1975, Narrows Heating & A/C has been proudly serving the greater Pierce County area by providing professional heating, cooling, and electrical solutions to both residential and commercial clients. As a 3rd generation family run business, our promise is simple: provide a premier client experience based upon trust, integrity, and a commitment to increasing quality of life while reducing annual energy consumption.
Since 1975, the greater Pierce County areas has relied upon Narrows Heating's Service Department to address all of its comfort concerns. We repair and service all brands of residential and commercial heating, ventilation, and air conditioning equipment. Available 24 hours a day, 7 days a week, we're here when you need us.
Realizing there is no "one size fits all" when it comes to air conditioning and heating systems and in essence every project is a custom application, we place a significant amount of importance on the initial in-home consultation. We listen to what you the client has to say so we can in turn design a system that will solve real life comfort issues.
It is very common for commercial HVAC installations to be large and complex in scope. Whether it is a rooftop unit or packaged air conditioning system, our dedicated commercial team is equipped with the necessary skill and knowledge to deliver a superior installation and a premier client experience.
Narrows Heating & A/C delivers a wide array of electrical solutions to the greater Pierce County area. Our electrical services team is comprised of highly trained, industry certified electricians with years of experience working with residential and commercial clients.
As a 3rd generation family run business, our mission statement is simple: provide a premier client experience based upon trust, integrity, and a commitment to maximizing quality of life while reducing annual energy consumption.We treat all our clients as if they are family. As a homeowner, you deserve safe, reliable, and expert electrical services for your family.
As a 3rd generation family run business, our mission statement is simple: provide a premier client experience based upon trust, integrity, and a commitment to maximizing quality of life while reducing annual energy consumption.We treat all our clients as if they are family. As a homeowner, you deserve safe, reliable, and expert electrical services for your family.
Reviews (18)
A. R.
Jan 02, 2022
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Narrows heating were extremely professional and communicated every aspect of the process and installation promptly and effective. The craftsmanship was impeccable and the whole experience was very pleasant.
Services: Install heating system, Install AC
Narrows heating were extremely professional and communicated every aspect of the process and installation promptly and effective. The craftsmanship was impeccable and the whole experience was very pleasant.
Services: Install heating system, Install AC
Erik Ellis
Dec 28, 2021
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Positive: Professionalism, Punctuality, Quality
This is the second time I've had Narrows Heating do a job for me. Both times I've been very pleased with their work, reliability, and good communication. I highly recommend this local business.
Services: Install heating system, Ductless heating and AC services
This is the second time I've had Narrows Heating do a job for me. Both times I've been very pleased with their work, reliability, and good communication. I highly recommend this local business.
Services: Install heating system, Ductless heating and AC services
Joy Johnson
Dec 02, 2021
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Initially intended to invest in a new a/c system for our 50+ year old ductless home. Chris came out and explained all the options and challenges. We went with a ductless system that could replace our boiler’s heat as well- a bonus! Install was scheduled around our difficult, in-home eldercare schedule. Couldn’t have been more pleased when the crew showed up on time or early every day, were so thoughtful and courteous, and needed no assistance in moving furniture to install the equipment. It was the efficiency in which they worked that confirmed we had chosen the right company- all the workers
Roy Wang
Nov 23, 2021
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Great communication from Chris. Newly installed heat pump did great during 2021 heat wave, but performance ebbed over time. We informed Chris, and his team came out to tweak some settings and the system has performed remarkably since then. Heat is also holding up well during the winter months now. I am extremely pleased at the exceptional service and responsiveness that Chris has provided in resolving any, and all, of our concerns.
Sid Olufs
Nov 17, 2021
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I moved into the neighborhood, and asked a contractor neighbor (who later became the contractor on a significant fix of the house) who to call. He said, no question, Narrows Heating. So I did. Chris led the estimating team, and Ash led the install team. I needed no further info, I was familiar because of the furnace issues at the other house. You get what you pay for, and we wanted top shelf. We got it on the furnace install and now on the heat pump/AIR CONDISH! System. Oh, yeah. Both projects made big differences in the house. Love it. I would call them again if we need something, but, we are
Amanda Anuraga
Oct 25, 2021
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Would highly recommend 100%. Mid-cost company with the longest warranty on our heat pump installation....12 years! Was able to come out and complete the project within 3 weeks of the request. Financing was a smooth process with 18 months no interest. Communication was much better than any other companies that we requested bids from. We've been burned by hiring the cheapest companies before but still needed something affordable. Matt helped us from start to finish and we'd call them again for any other AC needs.
Tim Jones
Oct 20, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness
Nick, Rob and the team did a great job getting our furnace going again after it suddenly stopped after many years of working perfectly. They tracked down the circuit board we needed and were out the next morning to get us going. Any time I called them on the phone, they were always very courteous and eager to help.
Service:Â Repair heating system
Nick, Rob and the team did a great job getting our furnace going again after it suddenly stopped after many years of working perfectly. They tracked down the circuit board we needed and were out the next morning to get us going. Any time I called them on the phone, they were always very courteous and eager to help.
Service:Â Repair heating system
Mj Lockemy
Oct 18, 2021
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Actually, we have asked Narrows Heating over the years to help us maintain our old heater which they did very well. They never tried to suggest our old system was bad or needed to be replaced. At our request their bid and recommended new replacement system was fully explained and transparent. No small print. The price was fair and each stage of the installation , which only took two days, was smooth, professional, and well done. Each member of the install team were polite, competent, and every one knew what they were doing. We will recommend Narrows Heating and Air to anybody who asks. We extend
Katie S.
Oct 02, 2021
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Narrows installed a heat pump to replace our old oil furnace. We had the same great, super thorough quote experience that everyone else describes, and the installers were also super professional. Everyone showed up on time and was polite and courteous, and the work was completed in the timeframe we expected. Communication was great. Totally recommend!
Tara B.
Feb 09, 2021
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These guys recently installed a tankless water heater in my home. I will do a pro/con review. Here's the pro's:
--Their bid beat Home Depot
--Chris was very professional, and wore a mask
--Chris was very knowledgeable about tankless water heaters
--They completed the install quickly when they got here.
--They are recommended by PSE to install tankless water heaters.
Here's the cons:
--They only install Navien Tankless Water heaters
--They took about a month to actually get to my home to set up the water heater. (Mine was old, but still working).
--They left a bolt untightened
--Their bid beat Home Depot
--Chris was very professional, and wore a mask
--Chris was very knowledgeable about tankless water heaters
--They completed the install quickly when they got here.
--They are recommended by PSE to install tankless water heaters.
Here's the cons:
--They only install Navien Tankless Water heaters
--They took about a month to actually get to my home to set up the water heater. (Mine was old, but still working).
--They left a bolt untightened
Maria A.
Nov 03, 2020
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Kevin L.
Apr 29, 2020
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Donna O.
Oct 22, 2019
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We had some performance issues with out heat pump/furnace. Theodore came to diagnose the problem and found that we needed a new motor and blade. When I called to schedule the repair, Gretchen said she would work with the supplier to see if it could be covered under warranty. We had no idea that it was even close to the warranty period. She was able to make that work for us, saving us about a thousand dollars. Theodore did the work very timely and professional. We are so pleased with Narrows Heating and their helpful, professional staff.
Daniel M.
Apr 10, 2018
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Tracey B.
Dec 20, 2017
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This is not a good review or a good look for them..... We purchased a house/closed 10/27/17 and found out in 1 day the heating system was in adequate and under sized...all wrong. On 11/8/17 Narrows came out and looked at the house along with 4 other companys for bids. We received the bid on 11/13/17, We chose Narrows...They let us know after we accepted and went thru the whole process that is wasnt going to be till December 18th-23rd install that they could come out...THATS 34 DAYS to wait...we have no heat and its 40 degrees in the house.....So on December 9th Satuday, 9 days before installation
James S.
Nov 25, 2017
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Not only was this company professional, but their staff is all amazing as well. So helpful and informative, it was like having family over. I was also impressed that they went through the trouble to find us discounts and rebates us or even they didn't know about. They really do keep up with anything and anything that can help their customers.
The entire process was surprisingly fast, they dont mess around and know people need their heat.
Thanks again Narrows heating
The entire process was surprisingly fast, they dont mess around and know people need their heat.
Thanks again Narrows heating
Jeff H.
Aug 18, 2017
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Narrows installed our new Mitsubishi mini split heat pump just in time for the hot weather this summer at our weekend home in Vaughn. Chris was super accommodating and fit us in early because of a cancellation. The installers were also very accommodating and happily satisfied our specific requests. They did an excellent job on the installation and left the area spotless. In addition, their quote was considerably less than the two other quotes I got. Too early to tell about reliability but I went with Mitsubishi because they have the best reviews so time will tell.
Norm E.
Dec 05, 2016
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Install and turn up was really professional and efficient, great team of installers and technicians.
However follow up service is terrible. They allow a disgruntled employee at the service desk to decide who gets service or not. I had a misunderstanding re invoice and got a repair done locally in Auburn and now Narrows refused my next service call request as I still wanted to do business with Narrows. Also suggested I go elsewhere, and hung up in my face, not really good for their business but it's their call.
However follow up service is terrible. They allow a disgruntled employee at the service desk to decide who gets service or not. I had a misunderstanding re invoice and got a repair done locally in Auburn and now Narrows refused my next service call request as I still wanted to do business with Narrows. Also suggested I go elsewhere, and hung up in my face, not really good for their business but it's their call.
