If you are looking for commercial property or houses for sale in Hilo, Waiakea, Kaumana, Papaikou or Pepeekeo, or houses and apartment rentals in the Hilo city limits, the experienced professionals at Ginoza Realty, Inc. are here to make your island dreams come true. Perhaps, you're a homeowner seeking a reliable and respected property management company.
Each member of our staff knows and understands the lay of the land and are longtime participants within our communities who are prepared to handle your every need. Whether you want to sell your house, purchase a new home in Hilo, seeking a rental property near Hilo, or want expert property management to oversee your rental, let our experts assist you.
Each member of our staff knows and understands the lay of the land and are longtime participants within our communities who are prepared to handle your every need. Whether you want to sell your house, purchase a new home in Hilo, seeking a rental property near Hilo, or want expert property management to oversee your rental, let our experts assist you.
Services
All adults (18 years and older) must complete and sign the application. Applications that are not COMPLETELY filled out or not signed by all adults will not be processed. A photo I.D. (driver's license or other Government issued photo I.D.) must be presented when turning in the application. All photo I.D.s must be received BEFORE your application will be processed.
This is an important question investors must ask themselves to insure a good portfolio of real estate investment properties. If your answer is, "my income could be better", a qualified, experienced management agency could be the answer. A qualified, experienced management agency could save you lots of dollars by placing only qualified tenants with good references.
View your financial statements, access shared documents, and set up your online payment options. The online Owner Portal streamlines communication, protects your investment, and helps you maximize the value of your properties. Make and receive payments from the mobile-friendly Online Portal. Directly send funds for owner contributions, including emergency maintenance repairs, renovations, or reserves via eCheck or Debit Card.
Carol obtained her BA degree in English and Social Sciences from the University of Hawai'i at Hilo and worked at a local realty company. It was there that she decided that she should become a sales agent, which led to her opening up her own realty business. The company operates from a plantation-style home that was built in 1927, and later commercially rezoned for office use.
Reviews (24)
Angela Kim
Jul 03, 2021
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Christine Lee Tyler
Dec 27, 2019
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I know these 5 star people must be friends of this company (seriously!) If you are a renter please take my advice and stay away. This is how this company roles. In a monopoly of the rental market in Hilo and on the outskirts, they have zero reason to make the tenants happy but have every reason to please the landlords. The way they work is they charge exorbitant move out cleaning fees that are suppose to be charged to the landlord, not the tenant. In the state licensing dept you will find that tenants are to leave the premise they way they found it broom swept. But Ginoza will charge tenants anywhere
Q. C. S.
Oct 08, 2019
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Like most Hilo property managers (not all) this company is horrible to deal with. They are intrusive and insist on viewing inside your house every six months. This is a low-end renter company and should be avoided at all cost for good quality tenants on the the higher end.
The other reviews stating the down side are spot-on. Renter beware.
The other reviews stating the down side are spot-on. Renter beware.
Nang Khinpang
Aug 16, 2019
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My experience with this company was so stressfull. at first they said, the application will take 5 to 7 business day. we didn't hear from them for two weeks so we called them to check the status, and they said still processing, and they are needing a a current bank statement, so turned it in again. they never called us or inform us since. i called everyday to check the application was aproved.they will give me the answer everyday. finally the denied our appication because not enough income. i don't know how much income they are looking for. just let them know that we don't rent if we don't have
Carmen C. Palomino Molina
Aug 09, 2019
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Larry
Jul 14, 2019
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Rented from Ginoza for years. Everything was okay up until we had to move out of state. We professionally cleaned the carpet and cleaned everything but was still charged which was deducted from our deposit. Sliding screen door was broken which the owners were aware of and said they would replace the door because it the door was not the right door and that's the reason the rails did not align correctly and would not lock. We were also charged to fix the screen because there was a hole which was there because the latch to lock the screen door tore into the screen door. If they were going to replace
Staycie Souza
Jul 10, 2019
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Alex Swchiter
Nov 24, 2018
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J. Nani Harman
Sep 18, 2018
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Jolean Y.
Jun 26, 2018
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I received outstanding service from Kristen when searching for a rental! Kristen was so sweet & helpful. Sean, Jenny & Diane we're also so helpful in helping me secure the perfect rental! I'm truly grateful to the entire Ginoza staff! I recently sold my home of 20 years & was looking to downsize. It's been years since I've ventured into the rental market. Everyone made my experience a great one! I would definitely recommend contacting Ginoza Realty when searching for your next home! Thanks to all of you, I'll be moving into my new residence on July 20th! I&apos
Mikala T.
Jun 14, 2018
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Eek! Methinks not.
I've always stayed clear of this place ever since I filled out an application with them. Was "approved" and yet they never found anything that fit my needs for a rental.
Seems as if they make quite a bit of cash off people like me.
Be careful is all I'll say. Use your best judgement too!
I've always stayed clear of this place ever since I filled out an application with them. Was "approved" and yet they never found anything that fit my needs for a rental.
Seems as if they make quite a bit of cash off people like me.
Be careful is all I'll say. Use your best judgement too!
Carol H.
Mar 01, 2018
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There were many claims from Ginoza about my deposit return.
22 Ilima Place, Hilo Rental from July "17 to Feb.' 18
1.Dirty light fixtures: I was only there being a single person no pets etc for 6 mos. I noticed no buzzing in light fixtures.
2.Not spraying for pests. There was a lapse of time about 1 or more weeks from when I left to when they did inspection .You have to spray often.
3. Claimed shelves and drawers were dirty. Sorry, I didn't even use most of them and the ones I used I cleaned and then my prof cleaner went over them to make sure.
4.Their cleaner went over the toilet
22 Ilima Place, Hilo Rental from July "17 to Feb.' 18
1.Dirty light fixtures: I was only there being a single person no pets etc for 6 mos. I noticed no buzzing in light fixtures.
2.Not spraying for pests. There was a lapse of time about 1 or more weeks from when I left to when they did inspection .You have to spray often.
3. Claimed shelves and drawers were dirty. Sorry, I didn't even use most of them and the ones I used I cleaned and then my prof cleaner went over them to make sure.
4.Their cleaner went over the toilet
Adam Lightplay
Nov 28, 2017
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Very Satisfied. Affordable. This is actually the sunrise from my deck. They have always treated me great.
Repair requests are easy to submit on-line, and handled very promptly. Unlike the other big property manager in town. I won't name them, but it rhymes with "Hey Um". As in, "Hey, um..., are you ever going to fix the thing that broke months ago?"
Thanks, everybody at Ginoza.
Repair requests are easy to submit on-line, and handled very promptly. Unlike the other big property manager in town. I won't name them, but it rhymes with "Hey Um". As in, "Hey, um..., are you ever going to fix the thing that broke months ago?"
Thanks, everybody at Ginoza.
Michele T.
Sep 11, 2017
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D. P.
Jul 03, 2017
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We needed a place to rent while we were going to build our house in Hilo, so we applied with Ginoza after a realtor friend recommended them. We were moving from Oahu so we knew that timing everything was going to be challenging. After applying and sending in our application we flew to hilo for a few days to begin our search. This was about a month and a half out from when we would be moving there. We were dealing with Jenny on the phone before, during, and after the application process to let them know our plans. She was very pleasant and always helpful. We qualified right away, explained our
Chris G.
Oct 06, 2016
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Dropped off $20 cash fee for application and submitted all requirements. After speaking with unprofessional girl she told me my credit was approved then not approved and that I would receive letter in the mail. Well that letter never arrived!?! After one week of not hearing back from them I left a couple messages and they never returned my call. I ended up finding my own place without any assistance.
Ginoza only took my money without them rendering any services. They never even gave me a receipt. Watch out for these useless money hungry people. You're better off on your own or a different
Ginoza only took my money without them rendering any services. They never even gave me a receipt. Watch out for these useless money hungry people. You're better off on your own or a different
Adam L.
Sep 07, 2016
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Gosh, I'm sorry for other people's experience. I just started renting from them. I have had only positive experiences, with Russell and all the people there. (and yes, I am white. I didn't notice that making any difference). They replaced the old stove when asked.
They have always been helpful, kind and responsive.
They have always been helpful, kind and responsive.
Grace D.
Jun 29, 2016
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We rented from Ginoza in 2006-2010. In their handbook, they say that if your key is lost they will replace it for free, just gotta let them know. I let Jody know that I had lost my house keys and she never offered to replace it, then when we moved out to come back to Honolulu ( praise God!) they charged me for replacing all the doors locks. Just took it right out of my deposit! While there my daughter got bad asthma and I noticed a lot of mildew and black stuff in the carpet. When I told Jody, she tried to make me think that I dropped liquid on the carpet and didn't wipe it up. Really? In
Angel Angel
Jun 10, 2016
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Liz B.
Jan 26, 2016
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I was laughed at when I begged for help in trying to get a place to stay with my three children. We were technically homeless and my money was running out with having to stay in hotels.
The woman at the front counter LAUGHED AT ME IN FRONT OF MY CHILDREN when I was practically in tears.
STAY AWAY FROM THESE PEOPLE.
The woman at the front counter LAUGHED AT ME IN FRONT OF MY CHILDREN when I was practically in tears.
STAY AWAY FROM THESE PEOPLE.
Keri M.
Nov 19, 2014
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Jus want to say DO NOT rent from Ginoza realty!! They are unprofessional and we got taken advantage by them! Every time I would call them about something their answer was always "I'm not aware of that or I don't remember that" They were suppose to reimburse us on some things they promised and every time I asked about it Carol Ginoza would always brush me off and say that she didn't say that or she wasn't aware of that! Then they took money out of our security deposit for a door the handy man damaged! They are horrible and are dishonest!! We want everyone to know!
Mystery L.
Oct 06, 2013
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V. T.
May 26, 2013
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Horrible! The management really needs to retrain the employees in "Customer Service". Once they have ran your credit and checked references then, and only then can you look at properties for rent. Eventually, they got back saying that I qualified and to notify them of any properties in which I would be interested in. When I finally called to set up a showing the person on the phone said that someone would get back to me and schedule something. I called at 0900am and was never called back. Later, that afternoon at 1400pm I called back and said that I never received a call back, this person
Nona L.
Oct 10, 2011
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I cannot stress to you how badly you will be treated by this company and I guarantee they will screw you over. They will nickel and dime you for everything, treat you like, and never bat an eye. They have a monopoly in this area so they feel as though they are entitled to treat you with reckless abandon. I have dealt with many many real estate companies over the years, and they are far and away the absolute worst. I feel sorry for anyone having to deal with them in the future.
