Employee burnout in healthcare undermines the safety and care of every patient. When good, well-intentioned people, who are trying to do their best work, are frustrated and exhausted, it can lead to errors and mismanagement of healthcare's complex environments.
Our mission is to transform culture, create resilience, and promote wellness by creating an environment where everyone has a voice and feels that they make a difference; where patient care is truly Safe and Reliable.LENS enables leaders and managers to effectively communicate and visibly "close the loop" on ideas and concerns shared by frontline teams, enabling real-time coordination and improvement.
Our mission is to transform culture, create resilience, and promote wellness by creating an environment where everyone has a voice and feels that they make a difference; where patient care is truly Safe and Reliable.LENS enables leaders and managers to effectively communicate and visibly "close the loop" on ideas and concerns shared by frontline teams, enabling real-time coordination and improvement.
Services
Despite highly skilled providers who get out of bed everyday to provide optimal care, the rate of avoidable patient harm and death is unacceptably high. Our caregivers work in systems that are fraught with risk and defects, making it very hard to deliver optimal care. Current data indicates as many as 1/3 of patients in the United States experience an adverse event, i.e.
We are executives, physicians, nurses, HR professionals, improvement engineers, consultants, change agents and medical informaticists who bring rich and diverse perspectives to develop scalable transformation solutions. As a team we have over 400 years of deep HRO thought leadership and implementation experience, over 150 years of incident command and crisis response leadership across 9 MDs and PhDs.
The AHRQ - and 43 other survey instruments - do not correlate to outcomes. Why place your culture in the hands of proprietary surveys that remain unpublished and lack evidence for reliability? Two decades ago, we co-developed the SAQ and AHRQ/SOPS surveys using insights from aviation and nuclear power because little was known about healthcare improvement.
LENS (Learning and ENgagement System) is a revolutionary platform that enables leaders and managers to communicate effectively and visibly "close the loop" on ideas and concerns shared by frontline teams, enabling real-time coordination and improvement. This deepens engagement from frontline teams who now have "voice, visibility and ownership" in shaping their unit's culture, performance and care delivery.
We are pioneers in improvement and patient safety. Our team of experienced HRO experts have many years of experience as executives, physicians, nurses, HR professionals, improvement engineers, consultants, change agents and medical informaticists who bring rich and diverse perspectives to develop scalable transformation solutions.
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