Pines Property Management is a boutique and specialized association management company with an expertise in Homeowners Association community management. Our mission is to provide the most courteous, knowledgeable and professional staff to the association's members and board of directors.
We use the most advanced software for the overall maintenance of resident information, violations and assessment history, as well as the Association's financial reporting and work order maintenance.Our website provides resident and board member portals to easily access account information with a secured website connection to keep your private information private.
We use the most advanced software for the overall maintenance of resident information, violations and assessment history, as well as the Association's financial reporting and work order maintenance.Our website provides resident and board member portals to easily access account information with a secured website connection to keep your private information private.
Services
Mr. Neuerman established Pines Property Management in 1994 with a focus on providing Homeowner Association management services, and has provided said services to the Silver Lakes Community Association, Inc. since its inception. Mr. Neuerman has been actively involved in the 2,400 acre SilverLakes master planned development which is located in Pembroke Pines and Miramar since 1989.
Reviews (10)
Julio Moraes
Nov 15, 2021
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Critical: Professionalism, Quality, Responsiveness, Value
Quick to send out violations for minor and inconsequential offenses but refuses to take action on its responsibilities any requests to the property manager are ignored. Edit: Came back to say that they continue to be unresponsive and now continually hire rude and incompetent security personnel that have harassed both me and my SO.
Quick to send out violations for minor and inconsequential offenses but refuses to take action on its responsibilities any requests to the property manager are ignored. Edit: Came back to say that they continue to be unresponsive and now continually hire rude and incompetent security personnel that have harassed both me and my SO.
Rick Silva
Sep 16, 2021
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This review is for Sheri Lenhart-Graham from Pines Property Management. Sheri is very professional, knowledgeable, responsive, helpful, courteous, reasonable, and just amazing. I am so thankful to her for helping me - her involvement was crucial in getting my issue sorted out and I am just eternally thankful to her for this. Thank you very very much Sheri!
Sarah Hearton
Apr 14, 2021
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Working with this company for the last year has been a complete nightmare. After moving into the development almost a year ago, it took 8 months to get an account set up with the management company, which equated to 3 quarters of HOA fees that were all due at once. Not only that, but after setting up the account and automatic payments, the company transferred processors, failing to cancel any automatic payments. They didn't even tell members how to cancel said payments. I was charged for two quarters worth of HOA fees unexpectedly.
However, they sure are quick to assess your property and charge
However, they sure are quick to assess your property and charge
Stella Pierre
Apr 12, 2021
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Thanks Mariana Valenza for your email on 4/23/21
Reply : Note that just like you answer to this review, you could have answered to my emails and phone calls. Up to this minute, you haven’t done that. However, you want to protect your image, but not your client.
Very deceitful association. If there was a rating below zero, I would go for it. They don’t follow up or take care of their customer concerns; they are too busy writing out violations. It’s useless trying to contact them by phone or via email; it’s usually followed by a voicemail or an automated email.
Right now I am still trying
Reply : Note that just like you answer to this review, you could have answered to my emails and phone calls. Up to this minute, you haven’t done that. However, you want to protect your image, but not your client.
Very deceitful association. If there was a rating below zero, I would go for it. They don’t follow up or take care of their customer concerns; they are too busy writing out violations. It’s useless trying to contact them by phone or via email; it’s usually followed by a voicemail or an automated email.
Right now I am still trying
Lisa Sw
Mar 29, 2021
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We closed on our home in Aug of 2020. I am still receiving bills for quarterly statements ( being forwarded to my new address), in Jan 2021. I have called PPM previously to question this error in billing. First, no one answers the phone.. you leave a message on voice mail. You have to wait a few days for a call back. The person I spoke with (I should have gotten her name) put me on hold to check “records” and then agreed there was indeed a change of owner in Aug. and she would take care of it. She didn’t. I have just spoken to Jackie, who confirmed that we were still recorded as the owners
Stephanie Miguel
Mar 17, 2021
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If the ability to give zero stars was available, that would be more appropriate. As homeowners, there is an overwhelming sense of frustration with the level of service and responsiveness provided by the office/administrative staff. The grounds folks will get the job done, and security is friendly, however the admin staff leaves a lot to be desired. This organization needs a serious restructure, especially in the accounting and estoppel department. We closed on 1/15/21 and it has taken well over 45 days to get clarification on their estoppel error. I see their vehicles issuing parking warnings,
Liz Hung
Mar 14, 2021
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If I could give a zero review, I would.
I work in a service industry and seeing the total lack of customer care, absolute lack of responsiveness, I always ask myself how you can even exist to operate.
However, the effort and time that your company exerts on inspections, sending and resending violations and then following up with certified notifications and threats of daily violation fines and and email notifications is appalling. It is very clear where your priorities are, finding every minutiae detail that constitutes a violation and going full force to send violations and reminders to eventually
I work in a service industry and seeing the total lack of customer care, absolute lack of responsiveness, I always ask myself how you can even exist to operate.
However, the effort and time that your company exerts on inspections, sending and resending violations and then following up with certified notifications and threats of daily violation fines and and email notifications is appalling. It is very clear where your priorities are, finding every minutiae detail that constitutes a violation and going full force to send violations and reminders to eventually
Troy Huynh
Mar 01, 2021
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Bought our home back in August 2020, since then we have received nothing other than a welcome email. We were told to send in the deed and info for our welcome packet to be mailed but they have been working on their new updated system for months and months and months. Here we are in March 2021 and we just received our welcome packet with login in February 2nd, 2021. Account loaded at first with the entire history on the past owner so I guess they just merged us instead of setting us up as a new user. Since then the system logged us off and wouldn't work. Now every thing is gone, but when we go pay
Melinda Luduena
Nov 23, 2020
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After purchasing our first home, my husband and I decided that we wanted to install hurricane impact windows. I was advised that I would have to go through my association to get it approved. At first I thought that it was going to be a nightmare filling out the paperwork and submitting it all for approval. I am pleased to say that with Eileen's help, it was the easiest process ever. She was quick in responding, patient, professional, told us exactly what we needed, and what we needed to do to ensure a seemless approval. We couldn't have done it without her help! !
Kenneth Charles
Jun 14, 2020
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Positive: Professionalism, Responsiveness
Always surprised and very appreciative of how quickly the team responds. Today I spoke with Eileen and she made everything so smooth and easy. You always hear about the Terrible Property Management company but I can say after 27 years here, I have no issues. They do their job, they do it efficiently and the always work with you.
Always surprised and very appreciative of how quickly the team responds. Today I spoke with Eileen and she made everything so smooth and easy. You always hear about the Terrible Property Management company but I can say after 27 years here, I have no issues. They do their job, they do it efficiently and the always work with you.
