Jack James Towing

Ok so first the disclaimer, yes they were expensive and towed a vehicle despite the signage on the window stating there was a tow company in route, (they followed the property owners demands, Murco mngmnt who despite assuring me otherwise 2hrs prior forced the tow) however the guy was at least pleasant to deal with. They could have made things tougher on me but chose to be helpful and polite and that I really appreciated. We had to orchestrate a handoff of a large van between two wrecker companies and they made it simple, this is something they could have tied up with redtape costing me hundreds

ZERO Stars...Worst towing company I have dealt with...my car was towed there by the local police after a car accident. First, the driver never gave me any paperwork to sign but a business card just to call the company before towing my car away at the site. He never informed me of the applicable fees or paperwork needed to release my car. Then, when I called to release the car to my insurance company on the next day, they asked me to come by to file for paperwork with proof of ownership. Later, when I got there to show them the paperwork they asked for at the end of the day, they wouldn't release

Made my daughter come back FIVE times over a 2 week window before they would release her car to the insurance company! Such an abuse of a customer so they can milk the insurance company. Did I mention they were rude on top of the profit taking. Find another towing option.

The workers at the towyard take stuff out of the cars att rge time. Make sure you take your valuable out your car before letting their towtruck driver leave with your car. I have lost phones, tablets, jewlery, laptop, and other nice things the few times they towed my cars.

Found out my car got towed so i called them and ask if I can bail my car out, he said I can wait by the gate then he calls me before I get there and tells me the driver went to a police call and the he never showed up!!! Waited hour and half my precious time, the next day picked up my car was $180 more than last night. I assume they did this on purpose, towing companies are brutal. When I went to get my car, the owner put 2 x's with whiteout on my front bumper, which I'm pretty sure that's vandalism but I'm guessing the owner of ooma is a spiteful white female so the cops won't do a thing.

Terrible. Terrible. Terrible. Kerri Redditt needs a lesson in phone manners. Besides cutting me off multiple times, when asking for names of superiors, she continued cutting me off. When I asked her to please stop interrupting me, she promptly hung up on me. AWFUL AWFUL way to treat customers!

I never write reviews but this man at the Fremont location made me so mad! My mom doesn't speak English very well and my dad just had a stroke, so his speech is slurred. I live in Texas...just trying to help my mom out since she was just in a car accident yesterday and got her car towed to this location. I needed to get my mom's car towed to her insurance preferred repair shop, not the unauthorized location this towing shop was trying to send it! I needed to talk to the guy who was helping my mom so I can provide him with location of where we needed the car to be towed. I can hear him in the background

Don't get your car towed here and left overnight because it is expensive. The tow drivers are nice but reception was not willing to help with getting car out close to closing. I was lucky the tow driver helped me with me car. Complex is clean but hard to get to depending on which direction you come from.