Balise Toyota is one of the dealerships that believes is providing a better experience at every touch point. No matter when or how you're interacting with our car dealership, we want you to come away with a memorable experience. Our beautiful Toyota facility is one of the key things that allows us to help customers feel like they're experiencing a better dealership experience.
The main thing is really our people. Each and every one of the team members of the Balise Toyota staff truly loves cars, trucks, and Toyotas. We're a family of car lovers who want to connect people with the right car for them. When you combine the facilities and our team, the Balise Toyota atmosphere and culture really shine as the stars.
The main thing is really our people. Each and every one of the team members of the Balise Toyota staff truly loves cars, trucks, and Toyotas. We're a family of car lovers who want to connect people with the right car for them. When you combine the facilities and our team, the Balise Toyota atmosphere and culture really shine as the stars.
Services
See dealer for complete details. Amount owed by you or paid to you upon lease termination is dependent upon your vehicle's current value and certain other factors. Value may be affected by mileage over or under your lease's agreed upon amount (prorated for the length of time you have leased the vehicle), the condition of the vehicle (damage, missing items, etc.), and the residual value indicated on your original lease contract.
At Balise Toyota, you're more than just a sale. We value you and your needs from the moment you walk into the dealership, it doesn't matter if it is sales or service. At our Toyota Certified Service Center, we'll treat your car with this same level of respect; whether it's on mile 10,000 or 100,000.
Balise Toyota in West Springfield, MA strives to be your number one choice for new and used car sales, service and financing. We can't be number one without your input, which is why we value your feedback; whether it be in the form of a comment, question, or concern. Please fill out the contact form and we will address your concerns as soon as possible.
As part of the Toyota family, your exceptional ownership experience starts with ToyotaCare*, a no cost maintenance plan with 24-hour roadside assistance. The ToyotaCare plan covers normal factory scheduled maintenance for 2 years or 25,000 miles, whichever comes first. 24-hour roadside assistance is also included for 2 years and unlimited miles.
Toyota Safety Sense is a bundle of active safety features standard on many Toyota vehicles. These innovative features are designed to help protect you and your passengers from harm as well as help offer peace of mind to your drive. Toyota New Car Inventory with TSS safety features are now available at Balise Toyota conveniently located in West Springfield.
Reviews (18)
Tim S.
Dec 29, 2021
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Iohann Rashi Vega
Dec 27, 2021
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We are beyond pleased with the acquisition of our new vehicle. We came in October looking for a Rav4 and we were greatly assisted by Mustafa. He not only helped us to choose but also provided great insight about the multiple options, based on what we needed. Given the current situation with limited availability of vehicles and long waiting to get one, Mustafa was great on finding a perfect fit, although we had to wait until December. We agreed on that and waited. December came and we got an update by Mustafa informing of an additional waiting time due to the spike in COVID cases making shipment
Marie Foster
Dec 26, 2021
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Patrick Wroth
Dec 23, 2021
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Ken Goodrich
Dec 22, 2021
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Brought my 4runner in for just an oil change and tire rotation. Made an appointment for 915am. I'm in the lobby waiting and it's almost 5pm...still not finished! Do not come here for service unless you want to waste your day. They did end up giving me a free oil change, thus the 3 stars up from one.
C. H.
Dec 08, 2021
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Purchased a 22 Tundra from these folks. Great customer service and communication. No hidden fees or games. Process was smooth and transparent end to end.
My salesman, William Goldenberg was exceptionally knowledgeable about their product offerings. He was willing and able to do a lot of our deal remotely as I live in eastern Mass.He was always available via Texts and Emails. Very quick response and attentive to needs. They were very accommodating about doing things remotely to secure a vehicle and arrange/schedule delivery at the dealership when it was ready.
Carroll in delivery services was
My salesman, William Goldenberg was exceptionally knowledgeable about their product offerings. He was willing and able to do a lot of our deal remotely as I live in eastern Mass.He was always available via Texts and Emails. Very quick response and attentive to needs. They were very accommodating about doing things remotely to secure a vehicle and arrange/schedule delivery at the dealership when it was ready.
Carroll in delivery services was
Howie Lisnoff
Nov 16, 2021
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Lynne Flaherty
Oct 05, 2021
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This is my fourth Toyota (Avalon, Camry, Highlander and just picked up my new Highlander). Will never go to any other car company because I know Toyota's are reliable.
The staff at Balise are always pleasant to deal with and willing to go out of their way to make sure their customers are happy! Great customer service!!!
The staff at Balise are always pleasant to deal with and willing to go out of their way to make sure their customers are happy! Great customer service!!!
Dan P.
Jul 30, 2021
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Thanks for the reply , but everything is
Negotiable , so please save me the yady ya ya , I'm A Salesman ,R E Broker a long time. Even if Michael knows he can't budge , when the customer ask to speak with a manager , and even if he doesn't budge, you don't sit there because you don't want to get up avd say , why should I get my manger to come over when he will tell you the same thing . Told him have a nice day, bad business. I would never by from your company with a arrogant sales person on the floor . Not like your seeing tons of customers right now either. Low inventory
Negotiable , so please save me the yady ya ya , I'm A Salesman ,R E Broker a long time. Even if Michael knows he can't budge , when the customer ask to speak with a manager , and even if he doesn't budge, you don't sit there because you don't want to get up avd say , why should I get my manger to come over when he will tell you the same thing . Told him have a nice day, bad business. I would never by from your company with a arrogant sales person on the floor . Not like your seeing tons of customers right now either. Low inventory
Samantha R.
Jul 27, 2021
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The purchase of my current vehicle has been an ABSOLUTE NIGHTMARE. Here's the short version
- salesperson who sold me the car had me wait 3 weeks for it to arrive, only to be THE WRONG CAR
- sales team not knowledgeable about the vehicle whatsoever (asked 3 people if it came with a remote start and the answer I kept getting was "it should" update - it did not
- customer service ghosted me after promising me help. When I asked to complain about said service, they referred me to the same person I was complaining about
- when I came into the dealership to try to straighten everything
- salesperson who sold me the car had me wait 3 weeks for it to arrive, only to be THE WRONG CAR
- sales team not knowledgeable about the vehicle whatsoever (asked 3 people if it came with a remote start and the answer I kept getting was "it should" update - it did not
- customer service ghosted me after promising me help. When I asked to complain about said service, they referred me to the same person I was complaining about
- when I came into the dealership to try to straighten everything
Marianne M.
Jul 08, 2021
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Just another dealership which is all for profit and not concerned with customers' concern. Went there 6/2020 for tire alignment and had to wait for 3-4 hrs ( I was almost the last one there still sitting while everyone is gone) only to be told that it couldn't be done as the cams and rods are all frozen but they still charged me for it. Talked to the complaints dept lady personnel who merely listened but didn't refund me. Totally useless. So I had to go somewhere to take care of the real issue . Why did they make me wait that long anyway if it wasn't ev;en done in the first
Wilmarie Santiago
May 30, 2021
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I want to thank Mark for the excellent service he provided me when financing my dream car with $0 down. I left with the car with paying nothing. For many this will be any car, but for me it is the car that I wanted since I was a child < 2021 Toyota Corolla Hatchback >. As well as I thank everyone who helped me at Balise Toyota Dealership. It was a quick process and each person is very effective and they have a lot of knowledge of what they give you. Thanks to everyone especially to Mark. Employee with more than 12 years of experience.
Ellen L.
Aug 01, 2020
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So my 2017 Toyota Yaris had to go in because of the check engine light came on. The car drove fine but I wanted to see what's wrong. My mechanic had already told me but I thought the car was under warranty. So they took my car in and after told me the same as my mechanic had. The salesperson called me and said they would do it Tuesday but I could come and pick it up. It was driving fine. When I picked it up the car was shaking like a leaf and didn't go more than 10 miles per hour. I came so close to getting hit. I turned the car around and drove it back. No one could help me but the
William G.
Jul 17, 2020
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My car was scheduled for 8 am for a re-calibration.
I arrived at 8 and was the second one here. An hour later I was told that my insurance won't pay for the service. I spoke with my agent and then got it covered. They still hadn't started the work. It has now been 2 hours and I have been told it will be another hour. During the week I had called with the information to get prior approval and was told, no need, just bring it with you.
I won't be back here again that's for sure.
When my car was finally delivered to me the air was set at 62 and the fan was on its highest setting
I arrived at 8 and was the second one here. An hour later I was told that my insurance won't pay for the service. I spoke with my agent and then got it covered. They still hadn't started the work. It has now been 2 hours and I have been told it will be another hour. During the week I had called with the information to get prior approval and was told, no need, just bring it with you.
I won't be back here again that's for sure.
When my car was finally delivered to me the air was set at 62 and the fan was on its highest setting
Mark B.
Jun 10, 2020
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Emmanuel Avgoustakis ( A.K.A Manny, Finance Director) business practices are criminal. He preys on people of color, the disenfranchised and those simply just not able to see past his slick talking and word tracks.
He will try and convince you that your loan is pre- approved with warranties, paint protection, tire and wheel warranties, etc., already built into your payment.... Not only is it A LIE, IT IS ILLEGAL. You have a choice. You have the right to say NO to any/or all warranties. Yes! and still get your vehicle, while obtaining a lower payment. You are not obligated to purchase the additional
He will try and convince you that your loan is pre- approved with warranties, paint protection, tire and wheel warranties, etc., already built into your payment.... Not only is it A LIE, IT IS ILLEGAL. You have a choice. You have the right to say NO to any/or all warranties. Yes! and still get your vehicle, while obtaining a lower payment. You are not obligated to purchase the additional
Aliana R.
May 05, 2020
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Dealt with saleswoman, Karen L. Via email inquired on a vehicle I wanted to purchase brand new (as in not a specific vehicle..just a new one with specific trim/color..so the excuse that it sold can not be used.) They're allegedly working remotely on a limited schedule so that was her excuse for taking 2 or 3 days to respond to my emails. I sent her personal information including my name, address and the vin # of the vehicle I planned to trade in. Long story short..she stopped replying to my emails all together. This was over two weeks ago. I wanted badly to take advantage of the 0% APR on
Len S.
Jan 10, 2020
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Yesterday my wife & I went to test drive & hopefully buy a 2019-20 Toyota RAV4 hybrid. We meet a salesman who upon learning we were from out of state informed us we were wasting his time and refused assist us. We ended up leaving and went to another dealership. The salesman was very unprofessional.
When we entered he was sitting in a chair doing nothing along the wall, guess sitting down chilling is more important than making a sale.
When we entered he was sitting in a chair doing nothing along the wall, guess sitting down chilling is more important than making a sale.
Kathy R.
Jul 03, 2019
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I would like to send a special THANK YOU to Donnell Hart from the Balise Toyota in West Springfield for all the work he did to help us purchase the right vehicle. Loving our 4 Runner!!! Donnell is very sincere, kind, knowledgeable and does not force you to buy something. He will let you take your time ( I took 2 yrs - he has patience of a saint). He is always available to help. He also a Military man - Thank you for your service!. Please if anyone is looking for a new vehicle, please ask for Donnell at Balise - you won't be sorry! 413.364.6168
