Greenbrier Dodge Of Chesapeake

I used to LOVE Greenbrier Dodge service Department. Since this new company has taken over I have had nothing but a headache. They never deliver as promise. They do not offer car loners when they make mistakes. They tell you they will call to schedule service when your part comes in and never do for a part that their technician put on incorrectly in the first place and that was another horror story. I will never purchase another Dodge because of this experience when I am ready to purchase another vehicle. I can say after talking to the two gentleman this evening about my vehicle there may be hope

I wish I could give less stars. Drove 2+ hours to see a car that was listed as "certified". Car looked great in the pictures. Spoke to several people on the phone assuring us that the car was on their lot. When we arrived, nobody knew anything, and we got the runaround. Finally, a very, very nice young man took us to the other lot to find the car. What a colossal disappointment when we finally found it. It was trashed and not at all like in the pictures. It was almost like Vin Diesel and Paul Walker had taken it for a test drive. The old bait and switch. A tale as old as time. This place needs

Awful experience. Had an appointment to pick up a leased vehicle. We hadn’t seen the vehicle because of the car shortage so it came from another location. We told the car salesman what we wanted, the same features as our last vehicle but we don’t care about a sunroof. We had an entertainment system and gps. They didn’t have a vehicle with an entertainment system so we are paying extra for an after market system to be installed. That was our deal breaker and they knew that. We go in to get the vehicle and get in and there is no GPS and they tell us they will get the entertainment system installed

Tyrone displayed the upmost in professionalism! His patience and attention to detail was second to none. I can’t say that I’ve ever had a more enjoyable experience purchasing a vehicle!

This dealership is beyond the best dealership we have ever been to! The way they treat you is incredible! It’s truly Southern hospitality! Joe Anthony and Nerely were amazing! All of the employees were just like family members with my son and all interacted with him the whole time! Benny even have my son a few hot wheels cars! We could let our son hang with them and didn’t have to worry about him at all! We bought a car that was coming from the factory and they kept us updated the whole time. 20/10 would recommend anyone to this dealership!
Thank you guys again so much!

I went to Southern Jeep to test drive a wrangler for the experience with my daughter. Frankie was the best salesman I have dealt with! The rest of the staff at Southern provided nothing less than Southern Hospitality. When I decided to trade in my Jeep there wasn’t one on the lot but they did everything and anything to get me into a vehicle that was for me to include all the amenities I was looking for. I will forever stay with Southern due to the experience I had. They made me feel like family even with the chaos of the holidays. Thank you Frankie, Joe, and Nerely. You guys are amazing and I

I was very pleased with the outstanding customer service from Southern Auto Group. Trevor the sales representative that was helping us was very professional and courteous in our effort in finding a vehicle to met our needs. The Manager Chet went above and beyond to give us a deal of a lifetime. I want to thank the dealership for getting us in our dream car and we will definitely recommend our friends and family to go if there looking to purchase a vehicle. I really appreciate the experience because I really felt like my wife and I were taken care of. Trevor kept a positive attitude during the whole

I have not bought a vehicle in over a decade and this team made the experience perfect for me. Starting with Trevor, he walked me through ordering my dream car with updates on the build when it was entering new stages in the process. Every question I had he was quick to reply with exactly what I needed. Basically, from start to finish he walked me through the process and made it a breeze. He did miss one important update I will admit. On the day I was scheduled to come in and do the final paperwork because my vehicle was in transit and to be there that week, I turned the corner and saw that it

Factory ordered a Jeep Wrangler Willys. My sales guy Trevor was awesome to work with and he was very knowledgeable about everything I needed to know about my jeep. He was professional and made the purchase fun and entertaining. My factory ordered jeep was estimated to be out 8 weeks or more. I received my Jeep one month after it had been processed to be built. I’m very happy with my order. Trevor and his Team worked countless hours to make sure this purchase was perfect from beginning to end. I highly recommend asking for Trevor on the sales team to assist you in your purchase for a vehicle.

One of the managers tried to sell me a BASIC challenger scat pack(WITH NO BLINDSPOT DETECTOR) for over 55k ..they clearly advertise it for 35 on their website with an MSRP of 42 soo...why all of a sudden it's ok to want a price that high is beyond me, might as well get a wide body at that price range. Don't waste your time here. The greed is outta control! No

Garbage dealership. Ghetto, dirty, uneducated executives with no clue how to maintain any sort of long term relationship with their customers.SERVICE is GARBAGE. The reps are clueless. They care NOTHING about you just your money. They will tell you that to your face with a smile. I've used these guys for years until they replaced the good people with these garbage people I.e. General Manager, Service Manager, both are incompetent to the fullest extent. If you have read this car let me help you and tell you to go to SOUTHERN Dodge! Dont be a fool. Like me

Absolute worst service department around. Buyer beware. Took my car for a state inspection, picked it up and they had dented it. Asked them to fix it which I was told would take 3-5 days, they never communicated with me along the way to keep me updated and when I called to complain and speak to a manager the service manager told me "we are doing you a favor by even fixing your car for you." They never have the part you need in stock, everything has to be ordered and takes multiple days to come in. They do not offer to vacuum or clean you car when you take it in or any other benefits,

Sales team is under new management and it shows! After buying our last truck from here and feeling like we paid too much, among other things, I said we would never come back to buy another! Well, this year we started shopping for a new truck. A message popped up that Greenbrier had the truck we wanted at a great price! So I thought I'd give em one more try. My experience there was far different and better than my last, from beginning to end it was stress-free! I highly recommend seeing Reggie and giving Greenbrier Dodge a chance to get you what you need.

Terrible service from the garage. Brought the truck in for an oil change...2 hours later they haven't even touched it. I will not be back and will not purchase any other vehicles from them.

Went to Greenbrier Dodge on 1 July to get my 01 dodge durango looked at due to a wierd noise coming from the engine compartment. The service rep (the gentleman closest to the door entrance from the parking lot) asked me if there was a check engine light on, I said no. So he said there was nothing he could do and to continue to drive the truck until the light goes on, then bring it back. I told him that was terrible advice and left.

I took the truck to AAA on Battlefield Blvd and they found that the engine fan clutch was seized and they could fix it for $200, which included the diagnostics

Greenbrier Dodge logic:
1. A "shaker" hood (air intake) adds 100 horsepower to a 5.7L Challenger R/T.
2. A sunroof adds headroom.
3. Leave customers alone for half an hour and not come back to tell them why they're waiting.
4. Have a sales manager who acts like he's doing you a favor by selling you a car and a salesman who embodies the sleazy stereotype.

I have been looking around for a dealership I actually LIKE to buy a $50k car from. I have been relatively unimpressed by all of the local dodge dealers. But this one I actually left irritated. Will not be returning. And

The whole car buying experience was horrific to say the very least!
My lease was up on my toyota so I was doing some car shopping. I felt as if we were held hostage during process.
Since my Toyota was in a previous accident there was absolutely NO negotiating room on it for trade in. Then the financing options were dwindling to the point where I had to sign 4 different leases and still did not get the original promised payment discussed.
My sales agent was rushed, the car was not cleaned and gassed up before I took it off the lot.
I will NEVER ever buy a car from this dealership ever again!