Caring Heart Rehabilitation and Nursing Center is a 269-bed skilled rehabilitation and nursing facility. Boasting over 80 private rooms, this Philadelphia facility is conveniently located along Germantown Avenue. Its location is central to public transportation and local business districts in Chestnut Hill while also a short distance from a vast network of health systems providing renowned high-quality care.
Caring Heart has a proud and storied history. Formerly known as Sacred Heart Manor and founded by the Carmelite Sisters for the Aged and Infirm, the facility opened in 1937, modernizing in 1957 and expanding again in 1997. The Carmelite Sisters provided compassionate care for the seniors in the neighboring communities until the facility changed ownership in 2009 becoming Caring Heart Rehabilitation and Nursing Center.
Caring Heart has a proud and storied history. Formerly known as Sacred Heart Manor and founded by the Carmelite Sisters for the Aged and Infirm, the facility opened in 1937, modernizing in 1957 and expanding again in 1997. The Carmelite Sisters provided compassionate care for the seniors in the neighboring communities until the facility changed ownership in 2009 becoming Caring Heart Rehabilitation and Nursing Center.
Services
Our mission is to be the facility of choice for patients, employees and physicians by providing high-quality care to our community. At Caring Heart Rehabilitation & Nursing Center, the pillar of our operation is the delivery of quality healthcare in the most appropriate, safe, patient-centered care environment.
My loved one recently stayed here for a few weeks. I have only good things to say about the place, and this is not the first nursing home I've visited or had a loved one stay. The staff are very caring (true to their name) and really try and make the residents comfortable. Therapy did a great job of helping to rehabilitate.
Rapid Recovery is a specially designed clinical excellence program that is personalized to each resident we serve. The program integrates all levels of care from your hospital stay, rehabilitation at our facility, plans to return home, and communication back to your primary physician. Creating this continuum of care helps each patient return home quicker and helps prevent rehospitalization stays.
This level of care is for those needing a short rehabilitation or nursing stay in order to transition back to their prior level of care. We offer physical therapy, occupational therapy, speech therapy, and respiratory therapy up to 7 days a week. We also utilize our Rapid Recovery Program to personalize your stay and get you home sooner.
This level of care is for those needing a higher level of skilled care that can no longer manage at home or assisted living. We offer a full activities program, individualized plans of care, and nutritional services to meet the needs of these residents which includes a full range of high-quality health care service that is available 24 hours a day.
Reviews (10)
Mary Roberts
Jan 25, 2022
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They are truly a caring heart. My mother can be difficult and they have been very patient with her in meeting her needs. One nurse in particular put a smile on my mother’s face. She told my mom she can call on her at any time during her shift. I have to give a big shout out to the Therapy Team that works with my mom. My mom was not even standing up when she came here they her to stand and take a few steps to the wheelchair to sit down. And know before long she will be walking again. Thanks so much
Annie Oneu
Oct 17, 2021
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This place is horrid. Worst place ever to work. RDO Ann-Marie Boyne treats everyone like garbage. She is not a leader. She acts like a dictator and treats staff like they are all beneath her. She is arrogant, rude, and demeaning to staff. She’s even mean to the residents. There are better nursing homes to work at.
Mildred Drake
Sep 24, 2021
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Caring Hearts Rehab and Nursing Home is a very nice place to send loved ones to. However, I have a problem with the actual wait time for visitation. If I have to make an appointment for my visit, I expect the person I came to see to be ready for my visit, not have to wait 30 - 45 minutes before I get to see them. Staff members are very pleasant and caring, and the facility is very clean and patients we'll cared for but the wait time really sucks.
Nydira Smith
Sep 18, 2021
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I have now had three encounters with the staff at this facility and each time has been more upsetting than the last. This establishment prides itself on customer service yet then you call to speak with a nursing staff your call is directed to every department except the one you wish to speak. The customer service personnel (Tim to be exact) are rude and often disconnect the calls when they do not want to listen to your request. How could one ever feel comfortable with their family and/or friend(s) being transferred to this facility, if the front line staff are rude? This is disheartening and needs
Shelley Fuller
Aug 26, 2021
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FYI they do not deserve one star!!!! My mother was treated horrible! They refused to give her pain medication timely and when doing so would get smart and have an attitude. They would leave her sitting in waste and changed her when they were ready to do so. The nurses would grab my mother leg that was in pain and handle her rough. I could go on and on but I will let the dept of health handle this matter since the administrators chose not want to after it was brought to their attention. My mother requested to be discharged due to the way they treated her. A temporary stay for my mother to do therapy
Sandy Anderson
Aug 14, 2021
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I want to share my experience with Caring Heart. Every time I come in I am greeted with a smile. The front desk staff are very helpful all the time.
Physical Therapy is the best! They took care of me and encouraged me to get better.
I liked the activities and they took my suggestions seriously.
My social worker helped me a ton with discharging and got me the home care I needed. They se me up for success and even arranged for my medication to be delivered. They were always available when I needed them and made the effort to have my husband involved in my care.
I loved my private room - it was
Physical Therapy is the best! They took care of me and encouraged me to get better.
I liked the activities and they took my suggestions seriously.
My social worker helped me a ton with discharging and got me the home care I needed. They se me up for success and even arranged for my medication to be delivered. They were always available when I needed them and made the effort to have my husband involved in my care.
I loved my private room - it was
Hope Marley
Aug 04, 2021
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I cannot be more grateful for what Caring Heart has done for our Mom. They nurses her back to health in the most loving and nurturing environment. All the staff were responsive to our needs and we’re always available to us.
The nurses go above and beyond, they treated my mom like she was family.
The front desk always greeted us with a smile and was very helpful.
They have great doctors who are constantly in touch with us about care.
My mom received a private room during her stay - that is not the norm for most other facilities.
The therapy gym is MAGNIFICENT and therapist are just the nicest
The nurses go above and beyond, they treated my mom like she was family.
The front desk always greeted us with a smile and was very helpful.
They have great doctors who are constantly in touch with us about care.
My mom received a private room during her stay - that is not the norm for most other facilities.
The therapy gym is MAGNIFICENT and therapist are just the nicest
Corey Sanderson
Jul 22, 2021
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I had a family member here not long ago. There were multiple issues and we got no help from the nursing director or administrator. We then spoke to some corporate person, Ann-Marie. What a train wreck that was. She was very mean and nasty, made it seem like issues were our fault, talked down to us like she was better than we were and did nothing to solve the issues we were dealing with. I guess if a facility has poor leadership from corporate, this is what happens. Would not recommend this place to anyone.
Yehuda Spiegel
Jul 19, 2021
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Scott Mayhugh
Jun 19, 2021
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I had to place my grandmother here right before the Covid pandemic. While it was rough not seeing her until recently the staff at Caring Heart have been wonderful to her and very polite, friendly, and professional with me at every step. She loves the facility and says everyone treats her very well. Also raves about their food. The staff in my opinion is wonderful here and while placing someone in these places is never an ideal situation I can say that Caring Heart was a great choice.
