We thank you for considering having one of our Replacement Specialists to your home. Every member of our team has passed an Extensive Background Check and Hair Follicle Drug Screening so you can feel completely comfortable with them being in your home. Their entire purpose is to perform a comprehensive evaluation of your home so as to provide solutions to your needs, wants and desires.
A Comprehensive Thermal Load Calculation as required by law consisting of accurate measurements of square footage, window size and type, current insulation value, orientation of home, overall home tightness, duct system tightness etc. This process can uncover hidden problems with your home in regards to needless energy loss.
A Comprehensive Thermal Load Calculation as required by law consisting of accurate measurements of square footage, window size and type, current insulation value, orientation of home, overall home tightness, duct system tightness etc. This process can uncover hidden problems with your home in regards to needless energy loss.
Services
Our people are constantly training to be the best of the best in the heating & cooling and plumbing industry. Valid at participating ARS Network locations. Not valid for third party, new construction or commercial customers, with any other offers, discounts or prior sales. See service center for details.
Our Charlotte area trained techs can repair your heating system and show affordable options. Brothers can do all your plumbing repair and installations including remodeling, upgrading, or general repairs. Brothers provides installation and repair for your tank type water heater or tankless water heaters.
Reviews (22)
Kayla Mae
Jan 14, 2022
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Horrible customer service. I made an appointment through Home Depot for a free quote. My scheduled appointment was for 12:30pm as I work nights and just got off of a 12 hour shift. I had something come up and I tried calling the employee named BJ twice an hour before the scheduled appointment. He did not answer. I then get a text saying he was… here. I call he finally answered I explained first that he was at the wrong house, then I apologized saying I would have to reschedule that I had something come up and tried reaching out twice with no answer. He then proceeds to say thing like &ldquo
Loredana Martin
Jan 07, 2022
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Brandon Kagey
Jan 02, 2022
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Stephen Simmons
Dec 31, 2021
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Dave made the service call this morning to get our annual Heating System check and was nothing other than professional. Was prompt in his arrival, very courteous to my wife, explained his inspection and didn't try to add on additional/unnecessary services. We asked him to provide us with an estimate for replacing our Hot Water Heater and he had someone from the Plumbing department reach out to schedule immediately. Thanks for reassuring why we're loyal customers.
Stephanie Winslow
Dec 30, 2021
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D.
Dec 14, 2021
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I have been using Brothers for years. They installed new HVAC system in 2013. I have had nothing but repeat repair calls.
This November (11/30/21) I smelled gas. Called gas company and Brothers. Gas co found leak. Brothers came out and supposedly repaired it. Fast forward to yesterday (12/16/21)
Again smelled gas called Brothers and gas company. Again gas company found leak. Brothers didn't come til after 7 pm they were called 12:30 pm.
When he arrived he was very rude saying he didn’t have any information except there was a smell. I informed him what gas co said and even had to call gas co
This November (11/30/21) I smelled gas. Called gas company and Brothers. Gas co found leak. Brothers came out and supposedly repaired it. Fast forward to yesterday (12/16/21)
Again smelled gas called Brothers and gas company. Again gas company found leak. Brothers didn't come til after 7 pm they were called 12:30 pm.
When he arrived he was very rude saying he didn’t have any information except there was a smell. I informed him what gas co said and even had to call gas co
D. Siebs
Dec 13, 2021
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Overall not a horrible experience. Our first appointment we scheduled no one showed up or called during our appointment window so we ended up rescheduling. I’d prefer the technician to send an electronic invoice that I can pay from my own phone, not a fan of handing my cc to someone for a long period of time. Technician then said to my wife “ you can discuss this with the man of the house” like she has no say …when actually, she’s the boss around here.
Brooke Stephens
Dec 12, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness
We had a great experience when Mario when he came to give us an estimate today to replumb our home. He was very honest about our options. They were very responsive and were out very quickly after we called. The quote provided was very reasonable. I won’t hesitate to call them again.
We had a great experience when Mario when he came to give us an estimate today to replumb our home. He was very honest about our options. They were very responsive and were out very quickly after we called. The quote provided was very reasonable. I won’t hesitate to call them again.
Rodney Chabot
Dec 09, 2021
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Pamela Tidwell
Dec 08, 2021
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Francine Criscione Lissandrello
Nov 26, 2021
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First of all I was googling a different plumber and accidentally contacted brother and not knowing I was speaking to the wrong company i made an appt for them to come out and fix a leak under my sink. I was told it would be $49 for a diagnostic fee but after he checked it out and fixed the leak he then slaps me with a bill for $270. He was here… less than an hour and although he was very courteous i was outraged. The parts he even told me were about $17. And then he lets me know that there was an $89 fee on top of the $49. I would never in my life tell anyone to use this company. What a
Michelle Ashton
Nov 18, 2021
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Richard Burkley
Nov 16, 2021
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James Ayers
Nov 03, 2021
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Mark B.
Oct 29, 2021
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It had to be one of the WORST experiences with Brothers that I've ever encountered. Over the years I've spent over $40,000 dollars with Brothers. A new HVAC with all the whistles & bells, a new 50 gallon water heater, plumbing work, a new duct system with air scrubber and have been on the service plan for years. When I called to make my winter tune up Sherry gave me a date with an 8 hour window which I was not pleased with. Other companies guarantee a one hour window. I called around 2 pm to inquire an ETA, they told me the tech was on a repair job and would head my way when finished
L. B.
Oct 23, 2021
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Larry C.
Sep 10, 2021
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Our water started releasing water through the discharge valve and on 6/1/21 it was spewing out about a gallon per hour. Fortunately, it was in my garage, easily accessible and setting on concrete. I decided to replace it so I went to Home Depot and purchased a new unit at 9:45AM. The sales representative indicated that he could arrange for same day installation and would have a Brothers' representative call me.
Later, I received a call from Brothers indicating that a service person would be out on the last call of the day for a consult. I replied that I had the new water setting heater in
Later, I received a call from Brothers indicating that a service person would be out on the last call of the day for a consult. I replied that I had the new water setting heater in
Thomas T.
Aug 16, 2021
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Never use these guys i called in at 6:00 a.m in the morning for a.c. being out ,they adivced they would be out at between 12;00 and 8:00 got a call at 12:30 saying they couldnt make it.They should have not make the appt if they were overbook,online they offer 24/7 service but that not true,very unprofessional buisness,wouldnt recommend this company to anyone not good service at all!!!! Never calling this company again!!!
Mike M.
Nov 06, 2020
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Carrier heat pump installed in July 2018. I've had 3 service calls since, 2 were covered by parts and labor warranty. The 3rd one was a bad capacitor, literally a $10 part that was covered by warranty. $89 for the diagnostic (later dropped to $49), which I completely understand. The labor for the cap, however, was $224 for literally 90 seconds of work. I agreed to have a hard start kit installed, that was another $279. One would think the labor on these 2 parts (that are wired to each other) would overlap. One would be wrong. They double-dipped on the labor, probably because they couldn
Lisa I.
Jun 03, 2020
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We have reached out to Corporate Customer Relations around 5/21/20. We explained our situation in detail to Vikki Bowers. She said she would be handing the batter and researching it and will revert back to us. We are waiting for her update. We have contacted her several times and have not heard back from Vikki Bowers and it's now 7/2/20.
Frank H.
Jul 30, 2019
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I wish I could rate them zero stars. Brothers is a rip-off to those consumers who know what it should really cost to service A/C equipment. Late May, one of my A/C units stopped functioning. As I know a little about these things, I did some online troubleshooting and narrowed it down to a failed capacitor, which costs about $30 online. Problem was, this was my mother-in-laws house and I didn't want to wait for the part to repair it myself. I already had an appointment with Brothers to conduct a 'tune up' the following week for $59, so I called them. They came out next day.
Malay C.
Feb 25, 2019
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I recently had a pleasant experience with Brothers Air and Heat. My heater was not working and they were able to get someone out the same day. Thomas was very pleasant and patient in trying to get the issue resolved. The initial parts needed had to be ordered. Although it took a long time to get the part, Thomas contacted me and apologize for the long wait. The first repair did not fix the problem and Thomas had to come out a few more times. Thomas provided excellent customer service. He was very very friendly and professional!
