Mercury Property Management

Took my deposit for superfluous $5000 in damages. $100 lawn not mowed (It was Feb), $200 for leaving mirror on wall (it’s double sided tape on a $10 mirror), etc. I was leaving for Afghanistan and did a walk thru. I had 7 days left on the lease to fix things, but they didn’t say anything.
It turns out that they sold the house after it’s been rented for over a decade. Selling condition is different than a move out inspection condition. I got that house in poor shape and they renovated it, kept my deposit, and threaten me to go to court.
Take pics, get everything in writing, get the “the

PLEASE,PLEASE,PLEASE DONT RENT FROM THIS COMPANY!!! I REPEAT DONOT RENT FROM HERE!
#1- THEY TAKE UP TO MONTHS TO FIX YOUR PROPERTY THAT YOU PAY RENT FOR ON TIME,AND WHEN YOU CALL TO COMPLAIN THEY GET AN ATTITUDE WITH YOU AND RUDE!
#2 THE OLDER LADIE WITH THE RASPY VOICE WHO ALWAYS PICKS UP THE UP IS RUDE,DISRESPECTFUL AND LIES ON TOP OF GIVING OUT FALSE INFORMATION ALL THE TIME,THEN GETS RUDER WHEN YOU SAY SOMETHING ON IT!
#3 MAINTENANCE AND MAINTENANCE SUPERVISOR DONT NEVER FIX THE ISSUES ALWAYS DO HALF A JOB SO YOULL BE CALLING BACK FOR SAME ISSUES!
4# THEY RUSH TO GET PROPERTY FIX TO RENT

The actual renting manager in the office was nice and helpful but the lady who usually answers the phone is the rudest person ive ever spoken to. She lied to us and then the rental manager called and told us what she said was a lie. We couldnt get a straight answer from anyone and We waited for weeks patiently and desperatly needed somewhere to stay and they denied us. Granted, they arent required to give us a reason but im almost positive its because we called every few days trying to get an answer and they were irritated. There were 3 of us who called every so ofteb just for upfates and shed

Paid a deposit decided not to move in because of the conditions of the house and location and they took my deposit and would not repay it back because of whatever reason, but hey you live and learn.

Need things repaired, best just renter no results. Trees need trimming and topping. Before limb fall on house, two cars have had limbs fall on two cars, and cause damage. Stove need to be replaces. July l have been here 15 years. Repairs are needed, not getting good service.

The office staff is very unprofessional, they lie to you, don't follow up with calls, the workers that they have for maintenance are jack legs and don't know how to repair anything. The house that they have advertised for rent at 1211 77th St. Newport News, VA. is fraudulent. That house belongs to my uncle Mr. Reggie on the opposite side of the street. I would strongly recommend not renting from them. They need to learn how to humble themselves.

I would never rent from them again. They can not fix anything in the house. It will take weeks/months to get anything fixed. They will lie and tell you someone will come out and I had to take a day off of work thinking someone was going to come and never came or even call and say they will not be able to make it. Dishwasher broke still haven’t fixed it, broken window cracked before moving in almost 2 years ago, refrigerator not getting cold like it supposed to and had to throw away all the food and got a mini fridge to at least keep milk for 3 of my kids and myself that is 8 months pregnant.

The property is actually really nice but the property manager (Mercury Property Management) does not take care of responsibilities. I have had emergency maintenance requests put on hold for weeks and at one time months. The manager in the office is extremely rude and does not hear customer issues. There is also very poor communication throughout the office.

DO NOT lease with Mercury Property management. VERY unsatisfactory maintenance. My AC has been broken for 3 months and they've known about it. The bathtub won't drain, they've known about it. They are negligent, and all they care about is getting money out of your pocket. Save your money, save your energy, and save your time! DON'T sign a lease with these people!

Currently a resident through this company and they are TERRIBLE! Took them 3 weeks to replace a simple fuse, which made us unable to use our dryer. I had to call numerous times, with no call back or response. When I needed a lock changed they asked me to do it myself, told me they would reimburse me for the part, and of course they did not. And now our sink is leaking, because they did not seal it the right way in the first place. I'm not even going to bother calling in a maintenance request because I'm sure it'll take weeks for them to actually do something about it, and when they do finally come