Kasala Furniture

We bought a swivel large leather chair about 2 years ago for our study. It has little use. Now the leather edges near the seams are worn off and peeling.
I have bought many items from Kasala, but this chair seems of poor quality. It is past the warranty date. It should have held up a lot longer than this. I am very disappointed in the quality of the chair.

I had purchased several pieces from Kasala in the past and we were interested in replacing some dining chairs that hadn't faired well over time. The replacement chairs were available but backordered. When I inquired online about the backorder, I received an immediate response from Elena, the e-Commerce manager. I learned that the backorder was not significant but the color we wanted was being retired and no future orders would be available. Since I was replacing a chairs that had a small defect, I was offered a fair discount on the new purchase. I visited the Seattle store the following day

We needed furniture while relocating from CA to Seattle because we left our furniture in Los Angeles. We like this shop because of price and quality. Some shops in downtown that we went were very ridiculously expensive. We bough 2 bar chairs, carpet and big L shape sofa with recliner (with motor) like in business class seat lol. All together we spent $4000 and we had free delivery. Delivery was so quick and professional. Usually drivers are confused with Downtown Seattle high rises and they need your assistance. This guys were so good!!!
They just ask me if I booked elevator and I said yes from

Always a pleasure to visit Kasala behind the market. Staff are professional and they don't lean on you for the hard sell, it's browsing-friendly. But when you do need assistance they are helpful and courteous and knowledgeable.

I love the chair and low pressure service, BUT really appreciate the guy from the warehouse delivering missing bolts on his way home. Above and Beyond!

We’ve purchased 2 sectionals from Kasala over the years. Great design, very reasonable pricing and excellent customer service!

I had a wonderful experience with Kasala ordering Christmas gifts. The product offerings are unique with uncompromising quality and fit our lifestyle.
The staff are professional and caring. They provided careful guidance ensuring that my gifts would arrive at the right time.
Thank you Dan, Steve, Kaitlyn & Alex
I look forward to our next transaction.
John O.
Ventura, CA

Joe personally went above and beyond to make sure my complaints were resolved. Although the mattress was not a good fit for me, the level of service and professionalism was amazing. Thanks Joe!

I purchased the Malibu Sectional and am thrilled with it. My last sofa was from ModernDesign Furniture and the pattern started to wear off and the seating sagged within 6 months. This Kasala sectional is extremely well-made and the staff was friendly and not pushy. Everything was ready on time and it was overall a very good experience.

I really liked what they had to offer in this store as far as quality leather furniture. They also carry Eames lounge chair replicas for about $1400. Wasn't greeted by staff but was able to look around without any sales pressure. Alot of unique pieces ranging from rugs, wall art and mid century modern furniture.

Decent selection & range of prices (middle to high-ish end stuff). Excellent staff. Insane clearance deals. They stock everything and deliver on weekends, which is a big deal for designer sofas/couches (most Seattle shops will take a few months to make the thing and ship it to you, here you're looking at a <6 day turn around).

I was pleasantly surprised to receive a phone call in response (in less than 24 hours) to my review expressing my disgruntlement at an 8 day delay in delivery of a couch we purchased for our first home. We even received a waiver on the shipping charges. I must say I've never heard of an organization taking feedback so seriously and working hard to improve.

I got a set of six dining room chairs sold as leather. Now, some years later the upholstery (not leather at all, I found out) is cracking and peeling off in all of them. I sent Kasala an email with pictures and got no reply. When I finally called, they told me "Sorry, they are out of warranty, and yes, they are not leather". They were like the Como Dining Chairs, Next Leather (no leather).
Well, they just lost an old customer. Not the Seattle kind of store we are used to.
Robert Oelsner

We ordered our Collins Chair's based on the reviews we had read. The customer service was very helpful, we got regular updates as to the progress of our purchase and the white glove delivery was really nice. The chairs are awesome and very comfortable.

I have not purchased anything but I had great customer service and the selection was unique!
Very entertaining

So far so good.

I bought a gray Sydney sofa about a week before their sale for $800.

The sofa is nice, and I appreciate that it was available for immediate pickup. After trying it out at home, I'd say you get what you pay for. It has a sturdy frame and adequately stiff cushions, and the fabric seems pretty durable. It's nothing fancy, however, and the fabric texture is a bit on the plain side. The holes for the legs were drilled a bit haphazardly, but assembly (i.e., fastening the legs) was manageable.

The sales and warehouse staff were all great. (I visited the downtown and the outlet

I think if you've finally graduated from having to do any sort of actual furniture shopping at Ikea, you should check this out.

I always assumed this place was more expensive than it is. For this quality of upscale furniture it seemed very reasonable. We just happened to be there during a 16 hour sale, and while I don't consider myself to be quite out of the Ikea danger zone yet, I found items that I think would have fit my budget, especially if it was a purchase I'd planned for while.

If you're at the Market and like modern homestuff, check it out. Even if it is just to