Life is hard enough without working with a property management company that doesn't care about your investment goals or your living needs. Whether you're searching for the perfect place to live, or need a property manager to help you manage your investments well, San Luis Property Management is here to help.
We are a full-service property management company specializing in residential properties of all sizes. Our mission is to transform our clients' investment goals into results through superior management systems, utilizing our vast experience and knowledge. We strive for excellence through our commitment to delivering outstanding customer service and the highest standard of accountability.
We are a full-service property management company specializing in residential properties of all sizes. Our mission is to transform our clients' investment goals into results through superior management systems, utilizing our vast experience and knowledge. We strive for excellence through our commitment to delivering outstanding customer service and the highest standard of accountability.
Services
If you are an owner of an investment property we want you to be our client! We are so confident that our services will meet or exceed the expectations of our clients, we guarantee satisfaction with our Risk-Free Guarantee. That means if, in the first ninety days of our agreement, you are not satisfied with our efforts, we will return any fees we have earned.
No convictions for any crime that involved an offense against property, persons, government officials, or that involved firearms, illegal drugs, and criminal street gang activity or sex crimes. All Applicants 18 years of age or older must fill out an application and pay a $30.00 processing fee. A valid Social Security number is required to complete processing.
Renting can be a wonderful experience or a nightmare, depending on whom you work with. Here at San Luis Property Management, our goal is to provide you with the former. Our team of property managers will provide you with a calm, compassionate and communicative living experience that our competitors just can't beat.
View your financial statements, access shared documents, and set up your online payment options. The online Owner Portal streamlines communication, protects your investment, and helps you maximize the value of your properties. Make and receive payments from the mobile-friendly Online Portal. Directly send funds for owner contributions, including emergency maintenance repairs, renovations, or reserves via eCheck or Debit Card.
Reviews (18)
Eric H.
Sep 23, 2021
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Jerry B.
Jun 24, 2021
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Anonymouss L.
Mar 09, 2021
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The absolute worst real estate company in slo. I am only giving them 1 star because I HAVE to. Yes, all real estate companies in slo aren't great, but they are by far the WORST. I applied to multiple rental locations through them and paid the application fees, however, they never followed through with them. After a week of waiting to hear back from them, I decided to give them a call and they told me they would get back to me - which they never did. So, I continued to call 3 times a week consistently for 3 weeks and they told me the same thing every time - that they would get back to me. LIARS
Nick L.
Jul 15, 2020
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Renting from San Luis Property Management was the best housing decision I made during my time in SLO. While they offered great services like online payments and easy repair requests, the personal care from their staff - namely Kathy - was refreshing. I have rented through two other property management companies in SLO and none compare to my experience here. Kathy was always pleasant, considerate, and eager to help with any issues or concerns. She responded to emails promptly and was always welcoming to me when I would drop in at her office. She took the time to consider applicants for our housing
Kelly G.
Aug 01, 2017
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Renters beware! My daughter who is a student and her friend had to move to another apartment this year. They found one through San Luis Property Management. My daughter viewed an apartment in the same complex and was told the one she was getting would be of the same condition. They signed contracts and were given a move in date of August 1st. Shortly before the move in date we were told the new carpet would be done and we could move in by 9:00 am of August 1st. One day before August 1st we were told the carpet would be installed ON the move in date and should be done about 1:00 pm, then we could
Joanne P.
May 19, 2017
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Terrible, terrible service. We've had several things stop working during our time here, our toilet, our oven and one of our soap holder broke after I slipped in the bathroom in an accident. Although they tore out our toilet and replaced it (which by the way continues to get clogged and not work), they left a gaping hole in the way for several days, and over a month later have yet to come by and fix the floor they ripped up. The maintenance "schedules" appointments and then later flakes. Our oven hasn't been working for over 2 months and again, NOTHING. Yesterday they came to
Emily K.
Mar 11, 2017
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I rented from The Rental Shoppe for 7 years. They were always very easy to work with and were always very attentive. All of the employees are very friendly and personable. I would definitely recommend renting from them. I'm not sure why there are so many negative comments but you have to keep in mind how overdramatic some people are.
Becca T.
Oct 12, 2016
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This is the worst rental company I have ever used. When our last rental check was paid online an hour prior to the deadline, We were charged a $200 late fee. Processing our card (and receiving a confirmation email) took 1 hour and 2 minutes. (Two minutes after the deadline.) When I called and asked to speak to the manager, I was denied five times by a very rude woman, she was not even willing to listen to my concerns. After much questioning, she handed the phone over to a gentleman, and he gave me his email to send him our evidence of payment. We still have never heard back from them. Another alarming
Letitia R.
Oct 02, 2016
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SLO Rental Shoppe USED to be an OK agency to deal with. There was a lovely woman named Jackie who was honest, kind, and easy to work with. Unfortunately she left about a year ago and was replaced by another woman (who shall remain nameless but first name starts with an N) who is completely the opposite from Jackie. She is unkind, difficult to work with, and seems especially unhappy. If at all possible avoid using the SLO Rental Shoppe.
T. Y.
Jul 09, 2016
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I have rented from this agency for about 6 years now. They always handle maintenance issues as soon as they arise. They are friendly and prompt.I haveheard complaints about the other manager so MAKE SURE youdeal with MATT!! Matt Mortenson is the best landlord. I would recommend anyone to rent from them. Oh, I am NOT a Cal Poly student, just a regular single mom so they rent to everyone. I am still a tenant and I have no plans to leave. Also, they recently put in new windows in my whole complex. They look really great and they keep out the elements much better.
Indigo B.
Jul 06, 2016
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SLO Rental Shoppe was a great landlord. I was a college student that got ripped off by my previous landlord and SLO Rental Shoppe did everything the previous landlord didn't do. The apartment I rented was straight from the 70s but everything worked and they were willing and able to fix anything that was broken. Our stove had a couple issues and the landlords were quick to fix them. I especially appreciated their exit procedure - they were quiet clear as to what condition they expected the apartment to be on, were helpful in recommending a carpet cleaner, and volunteered the proper walk
Dodi S.
Sep 16, 2015
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These people are very greedy. They will try to make you pay for things that were broken before you occupied. They are most stressful people to work with; especially guy name MATT!!. he is a crook. All he cares about is how to keep your deposit and charge you extra rent. Their policies are illegal but they know people will not spend money to sue them.
Be careful. use someone else. You will regret using them as I have on couple occasions.
Be careful. use someone else. You will regret using them as I have on couple occasions.
Angela M.
Aug 25, 2014
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Immoral and greedy! The Rental Shoppe will take advantage of you and keep your entire deposit - and then some!
The worst business in the county!
Read the Department of Consumer Affairs user friendly list of laws for tenants leaving a residence
http://www.dca.ca.gov/publications/landlordbook/sec-deposit.shtml#footnote225
The worst business in the county!
Read the Department of Consumer Affairs user friendly list of laws for tenants leaving a residence
http://www.dca.ca.gov/publications/landlordbook/sec-deposit.shtml#footnote225
Travis C.
Jul 26, 2014
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Jerome Y.
Jul 25, 2014
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Desiree B.
Apr 03, 2014
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Kerri B.
Feb 28, 2014
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I have rented both private and company managed properties. I have never had a worse experience with anything in my life. AVOID renting from San Luis Property Management/SLO Rental Shoppe at all costs. My roommate and I moved in to a dirty apartment with no option for a move in walk through. I reported black mold and fleas within the first week of living in the apartment. Jackie was NO help, in fact when contacted a second time she denied ever having knowledge of the situation. I left message after message for Jackie with no returned phone calls and the woman at the front desk knows NOTHING
Allison Y.
Nov 02, 2011
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DO NOT, I repeat DO NOT rent or do any form of business with San Luis Property Management. Although they are under new ownership, nothing about the business has changed or improved (don't be fooled by the appearance of their new logo and website). I dealt with the old employees and new, and frankly could not tell the difference.
As a renter of one of the properties managed under the company, my account was mishandled not just once, but NUMEROUS times. Funds that my roommates and I paid toward security deposit and rent were allocated randomly at the convenience of the account manager. No
As a renter of one of the properties managed under the company, my account was mishandled not just once, but NUMEROUS times. Funds that my roommates and I paid toward security deposit and rent were allocated randomly at the convenience of the account manager. No
