PC Alternatives

Matt was fabulous! I was hit by a scammer (my bad) who put a back door in my computer. He removed, made great suggestions, and helped me with some other things. HIGHLY RECOMMEND!

I did not maintain a backup and all my important files were on my laptop. I thought my laptop and all data was lost when I accidentally knocked over a glass of water on my laptop! My initial thought was to go to Best Buy. What a mistake! I was referred to PC Alternatives by one of their competitors who also could not fix my issue, and I thought it was very professional and classy for them to send me here. Not only did Matt fix my laptop, he also provided me with an external drive with all my data for backup. THANK YOU, PC Alternatives!!

Positive: Professionalism, Quality, Responsiveness, Value
Went to Office Max where I bought the computer and they wanted me to pay a $350 diagnosis fee. I called PC alternatives and Matt was so friendly, knowledgeable, and patient with my son. I highly recommend and will be a repeat customer next time I have an issue. Thanks so much!

Matt has been my go to geek for years. Most recently, my laptop fried in the trunk on a 90 degree day. Who knew? He took this devastated customer from here to there in one day. I left with my old system backed up, my files saved, and my Quicken restored On a nice refurbished Like new laptop. So much value for the money. And he never makes me feel computer illiterate. Last, he always gets back to me. So grateful to have found Matt.

I was honored to have Matt assist me with my gaming laptop issues. I was no longer able to get a charge on it and was scrambling in distress because I had to turn some songs in to my label within days of the laptop failing on me. I sent them an email & by that night I had began communicating with Matt on what could possibly be wrong w my laptop. They have adjusted scheduling right now due to the pandemic and still worked diligently with me to get my laptop back in good standing. Matt figured out what was wrong with my laptop within 24hrs of me dropping it off and the next day I had my laptop back

Great service, damaged my power jack to laptop rendering it useless. I received a quick response from Matt with quote and time frame for repairs. Laptop was repaired on same day replacement parts arrived.
Price was very reasonable and I kept up to date through out the process.

Positive: Professionalism, Quality, Responsiveness, Value
I have been a customer of PC Alternatives for about 8 years. Excellent service every time I have had a need for computer work. He is the best, his pricing is always fair... beyond fair, and they are always timely keeping me in business! And I have recommended him several times as well!

Wonderful experience. I had an incident where my laptop stopped working, went to them since I lived down the street. I called ahead and basically parked and they picked up my device from my car for me. Within an hour they were performing a diagnostic on my device and provided me honest and useful information via text with pictures so that it was easier for me to understand. As a technical support agent, I really appreciate honest and prompt assistance. Although my device was pretty much fried, due to it being purchased as refurbished, they did not try to badger me or up sell me. I will now recommend

I decided to use PC Alternatives after looking at all the positive reviews on social media. I am SO glad I did. They have been keeping my old (but powerful) laptop alive and kicking for the past two years, saving my data and bacon several times. Service has been quick, and their comments and recommendations informative. After experiencing some other repair services, I am ALWAYS pleasantly surprised at the cost. Try them. You will not be disappointed.

I'm not tech savvy so I needed a pro to help set up my new laptop and extract the data from my old one onto a zip drive, as it had shut down from a recent update. Matt had been more than happy to text me through laptop shopping up to setup. He even had the job done in one day. When I hit a bump in getting my laptop up and running he was there to help right away. I won't take my computer anywhere else from now on.

Excellent service! Matt explained the process for diagnosing computer issues so well and kept me up to date with everything going on with my computer while he and his team worked on it. I am so grateful that he was able to help me out and fix the issues I had with my computer. He also consulted me and suggested recommendations to keep my computer backed up and safe, and explained everything thoroughly. Not only is the quality and customer service wonderful, the services are very well priced. Will be returning for any future computer needs as well as recommending to all of my friends and family

Quick turnaround on service. Good pricing. Staff was friendly and receptive. If I have any future PC issues this will be my first stop after having worked with them once already.

Fixed my iPad screen within 24 hours for a good price and amazing service!! Better than Geek Squad in just about every way.

Great computer repair store. Very friendly people, they have attention to detail and great pricing. They also offer pick up and delivery. Highly recommended.

So when it comes to matters like this I like to give it time to see if the service is really up to par. I took my laptop here a few months ago and it is functioning better than ever. Just a little background...it is an older Toshiba that I hadn't used in years. It needed about 300 updates and it had viruses galore. Took them about a week to fix it. If you have an old laptop just laying around bring it here. You will not be disappointed.

I went to this location for the first time a week ago, and I am very satisfied with the service. I kept getting an error message on my laptop saying I needed to get the fan replaced, and it was causing unpredictable crashes every time I used it. I went to other locations before I went here to get the fan replaced, and they all told me that the model of my laptop was too old to have it replaced, charging me just to inspect the laptop and fan. I decided to try one last location, this one, and it turned out there was a different issue with the fan, not that it needed to be replaced. Since my visit

PC Alternative had great customer service. Matt was very knowledgable about my hardware issues. I highly recommend you pay this man a visit if you have any laptop, desktop, smartphone or tablet issues. I'm highly satisfied with the outcome.

Great service. Staff was thorough, professional, and so, so easy to work with. Pricing is reasonable. Will definitely be coming back to them for any future repairs.

They do such a wonderful job here! Every time I have a problem and my computer doesn't work I take it here and they fix everything. Just come in and ask for Matt

I don't claim to be a tech expert but I can do my own (small) repairs. However when my laptop's hinge broke I didn't feel comfortable doing the repair myself so I found a reputable computer repair business to do it for me. I dropped my laptop off on a Wednesday morning and picked it up the following Wednesday. I suppose broken hinges don't come around too often so they had to order the part and given the Labor Day weekend the wait wasn't too bad. For me it was money well spent. The cost was explained and was very fair.

If I could give 4.5 star, then I would as the following

This place is horrible. Horrible customer service and prices. I left this place more confused about what to do with my computer than I did coming in. They rip you off so hard. They quoted me $75 to "fully diagnose" what was wrong with the computer. I took it to my neighbor and he took apart my computer in a few minutes for free. Just get one of the computer wizards in you neighborhood to take care of your problems. The owner also tried to give me a call to take down my bad review...

I just brought my laptop in and it wasn't worth fixing So I was able to purchase another one and back up my files and pictures. Very reasonable prices and awesome staff. Matt will defiantly help you out!

We found out about PC ALTERNATIVES online. My daughter left her laptop on the floor and it was stepped on accidentally. the screen was cracked and the toolbar was flickering. I met Matt and he was professional and courteous. He reassured me that they could fix it and gave me a reasonable quote range. We were called later that week, the cost was on the lower range of the quote and it's worked perfectly since. I will definitely use them again and recommend them to friends and family.

Matt and his technicians are extremely professional and honest. Excellent customer service and great knowledge for computer repairs! They were able to save my laptop without having me replace a motherboard or need to buy a new computer! I highly recommend them to anybody in the Hampton Roads area!!!

First time going to a pc repair place. They were unable to recover Windows 8 on my pc after it crashes for an unknown reason. The rep I dealt with was very friendly and helpful but it bothered me that I never actually talked to the tech that worked on my pc. They seemed a bit high priced as well, but since I have nothing to compare to, not sure.