During National Truck Driver Appreciation Week and all year round, Echo respects and commends truck drivers across the country for their hard work and dedication. Find out how various market conditions impact this year's peak season and what you can do to avoid potential issues during this time. Discover what makes shipping beverages unique and how beverage shippers can enhance their freight transportation operations.
EchoDrive Preferred has partnered with SiriusXM to bring you the best offers in audio entertainment services. Thank you for voting Echo your #1 3PL in the Inbound Logistics 2021 Top 10 3PL Excellence Awards. Find out the most common ways freight gets stolen and what precautions you can take to help prevent cargo theft from happening to you.
EchoDrive Preferred has partnered with SiriusXM to bring you the best offers in audio entertainment services. Thank you for voting Echo your #1 3PL in the Inbound Logistics 2021 Top 10 3PL Excellence Awards. Find out the most common ways freight gets stolen and what precautions you can take to help prevent cargo theft from happening to you.
Services
Echo began in 2005 with one objective-to simplify transportation management. From coast to coast, dock to dock, and across all major transportation modes, Echo Global Logistics connects businesses that need to ship their products with carriers who transport goods quickly, securely and cost-effectively.
We measure success by the results we generate for our clients. With every solution, Echo simplifies transportation management-so you can focus on what you do best. At Echo Global Logistics, we provide our clients with multimodal, one-stop transportation solutions that meet shipping needs and create efficiencies in supply chains.
EchoShip is a self-service shipping platform for less-than-truckload (LTL) and truckload shippers. With its simple, user-friendly interface, EchoShip eliminates repetitive workflows and speeds up shipping with an efficient, four-step process, giving you time back to focus on your business. EchoShip provides the performance and functionality you need to quote, book, and track your LTL shipments as well as manage invoices.
Members will receive points based on dollars spent on LTL and Truckload shipments booked via EchoShip. Collect and redeem points when you use the EchoShip web portal to book LTL and Truckload shipments. With EchoShip, you can enjoy instant buying power with access to Echo's extensive network of LTL and Truckload carriers.
Take advantage of our size, scale, capacity, and proprietary tracking technology-plus the know-how of our full-truckload teams. With extensive capacity, competitive rates, and service you just can't find elsewhere, Echo is your premier provider of full truckload transportation. Watch to find out more!
Reviews (19)
Helen S.
Oct 08, 2021
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Its the worst company of all i am waiting one package from uae and this guys accept it to sent it in Greece the ridiculous thing its don't say for the first time they don't have office in my country from the beginning and now this company sent my package in turkey in instanbul and ask form my pay 5,500 euro for one package i don't have buy its gift and say if not pay then they keep the package and say not must pay the people sent me the package but me and treat the people sent me the package take them to the court ask money for that and the fault its from the company not for as i
Bud S.
Oct 04, 2021
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They quoted me a price and date the freight ended up being three weeks late and then they added some surcharge on top of that .
They charged my card for that then to make matters worse kept sending me collection notices for the amount they had already charged on my card.
The AR department said they could not fix the problem and gave me a disconnected number to call. What a total MESS!!
They charged my card for that then to make matters worse kept sending me collection notices for the amount they had already charged on my card.
The AR department said they could not fix the problem and gave me a disconnected number to call. What a total MESS!!
Clayton M.
Aug 04, 2021
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They repeatedly messed up our shipment and the processes around it, resulting in 10+ hours of our company's time lost.
1. They charged an old account without our authorization, after we emailed to provide new account information, ahead of a shipment.
2. It took 3+ weeks before they were able to reverse the unauthorized charge.
3. After confirming the delivery window and date, the driver arrived on a No Delivery day, calling us at 6 am (not even within our business hours, if it were a Delivery Day).
4. The new card information on file with them was charged, and then the payment dropped off
1. They charged an old account without our authorization, after we emailed to provide new account information, ahead of a shipment.
2. It took 3+ weeks before they were able to reverse the unauthorized charge.
3. After confirming the delivery window and date, the driver arrived on a No Delivery day, calling us at 6 am (not even within our business hours, if it were a Delivery Day).
4. The new card information on file with them was charged, and then the payment dropped off
Karen E.
Jul 12, 2021
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We sell and ship heavy machinery.
If I could click on a negative star, I would. We've been using Echo Logistics for over 5 years. Lately, my rep has messed up SO much, we will no longer be using this company anymore. They're a rip off also! This last instance we had, the shipment was supposed to be picked up on a Friday and delivered on Tuesday, the trucker never picked up. They ended up picking it up the following Tuesday for delivery that Friday. They never made it Friday, and they were closed on the weekend, but told my rep they'd open for a fee so it could be delivered on Sat
If I could click on a negative star, I would. We've been using Echo Logistics for over 5 years. Lately, my rep has messed up SO much, we will no longer be using this company anymore. They're a rip off also! This last instance we had, the shipment was supposed to be picked up on a Friday and delivered on Tuesday, the trucker never picked up. They ended up picking it up the following Tuesday for delivery that Friday. They never made it Friday, and they were closed on the weekend, but told my rep they'd open for a fee so it could be delivered on Sat
Caitlin M.
Feb 08, 2021
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We use(used to) for palletized shipments. their customer service is completely unhelpful. You are paying them to arrange your shipment but there is no support or service carried out. When things went wrong and they had directly feed us false information, they took no responsibility and no initiative to correct the situation. After failed pickups, they said they had no control and blamed us for booking the service without ever before indicating it would be an issue. We are now awaiting a refund on a shipment they just never got collected. Would avoid, they are many LTL brokers out there that provide
Kenny M.
Aug 21, 2020
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My item was coming from across the entire country, and they were not up to date on anything. The last update was from the original pick up. So for almost 2 weeks I had no clue where my item was, or any idea of the actual delivery date. This was extremely inconvenient. I had to reach out to the freight company and find out where my item was, fortunately they were far more helpful.
Jon W.
Jan 17, 2019
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Traci T.
Dec 04, 2018
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Chris B.
Jun 11, 2018
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Have business that ships LTL (pallets)all week long. Just recently went back to using echo to no surprise I saw why I left in first place. Quoted $165 and got billed for extra service I didn't request. Came out to nearly $465. I had to stand back while Mark G. Did nothing to help. Said I had to pay or was going to send it to collection agents. Pretty sad customer service. Took 5 days to come up with that reply. In meanwhile I had already sent 3 more pallets out with Other company while it got sorted out. They didn't appreciate the business so why keep giving them money for poor service
Tony S.
Jun 07, 2018
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B. D.
Jun 01, 2018
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I am a small manufacturer and we send a lot of skids out for processing. The last two skids we sent with Echo were basically destroyed and multiple parts damaged. Echo is a broker, so it is the carriers who danged, but Echo has done very little to resolve the issue on the second claim. We are out $2000 in lost/damaged part and our customer service rep. Joe Ahern keeps emailing that he will look into it. We are at 6 months now and still no one there has stepped up too take responsibility.
Just be wary of these guys if you have valuable shipments, they do not care about quality... only getting paid
Just be wary of these guys if you have valuable shipments, they do not care about quality... only getting paid
Michele M.
Feb 22, 2018
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Kevin K.
Feb 14, 2018
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Not a great logistics company to work with. If there ever is a problem they do not go to bat for you. They even offered us a $40 credit. After going around and around with the freight company who openly admitted the driver was late there was no resolution. When we chose to take the credit they said "What happened to not doing business with Echo again? Charge stands. $100.00". I was considering continuing using their services after the dust settled. Why would I now???? My rep was Quinn Connelly. I would not recommend working with this person. Just a terrible customer service experience
R. W.
Jul 27, 2017
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We operate a relatively small company distributing building materials, both wood and steel. We rarely ship via a carrier as most of our deliveries are local, and we own our own box truck. On the rare occasions when we have needed to ship materials further than we cared to send our driver for a single delivery, we would simply contact a national carrier which had a location near us and ship via their truck. Over the course of a few years Echo contacted us on a few occasions via cold call and asked if they could be of service to us. I never really gave them much thought because our shipping volume
Terri A.
Jul 15, 2017
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Marc W.
Jun 04, 2017
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I can't say enough how accommodating they were arranging the transport of 4 pallets from California to Florida. Sarah took care of everything and got all 4 pallets picked up and delivered on time and in perfect condition. People often don't write positive reviews but I had to because I was extremely nervous about my belongings and they were handled perfectly.
John P.
Mar 28, 2016
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Bob G.
Jun 23, 2015
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Jason R.
Nov 08, 2013
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Avoid doing business with this company at all costs!
They have screwed up 75% of my shipments. They are extremely unreliable. They will tell you 4 days and when it arrives in 7 days, they didn't apologize. They simply say, "4 days was an estimate". They have poor communication skills when problems arise. It is worth it to pay more and go with another company. I strongly encourage everyone to avoid this company.
They have screwed up 75% of my shipments. They are extremely unreliable. They will tell you 4 days and when it arrives in 7 days, they didn't apologize. They simply say, "4 days was an estimate". They have poor communication skills when problems arise. It is worth it to pay more and go with another company. I strongly encourage everyone to avoid this company.
