MedPOINT Management has been helping Independent Practice Associations and Health Care Networks throughout California grow and prosper for over 30 years. We are committed to securing a healthy future for providers and patients through flexible, innovative, and adaptive technology and service programs that help our providers stay on the leading edge of value-based healthcare.
Our searchable, sortable resource library makes it easy for providers to find helpful information, forms, operational guidelines, and health education materials in one convenient place. We are pleased to notify you that the 2021 quality data is now live on the Interpreta platform and is setup as your default database.
Our searchable, sortable resource library makes it easy for providers to find helpful information, forms, operational guidelines, and health education materials in one convenient place. We are pleased to notify you that the 2021 quality data is now live on the Interpreta platform and is setup as your default database.
Services
MedPOINT Management provides high quality management services for all clients resulting in positive experiences for our providers, plans and members. This includes forming relationships with multiple health care payers to expand provider and member enrollment and maintain financial viability for Independent Physician Association (IPA) and hospital clients.
MedPOINT's Utilization Management Department encompasses three main areas: outpatient review, inpatient review and case management. Overall, the utilization management program is designed to ensure consistent care delivery by encouraging high quality of care in the most appropriate setting from our highly qualified provider network.
At MedPOINT Management we strive to nurture healthy professional futures for everyone who works on our team. We look for talented team players who want to work for the betterment of our organization, our network of providers, and the patients they serve. MedPOINT Management believes in the inherent value of our employees - our greatest assets and the ambassadors of our mission.
These mandatory trainings are very informative and must be completed for onboarding and to stay in good standing with the respective IPAs and health plans. Please follow these instructions to complete the required training and attestation process. Once you have completed the training, please fill out, sign and return the corresponding attestation via e-mail to npt@medpointmanagement.com in order to get completion credit.
Reviews (10)
Ann Davis
Aug 04, 2021
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Alice Cortez
Jun 15, 2021
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I just want to acknowledge the rep whom I spoke with today Janine M. She works in the customer service department and went above and beyond to try to get the urgent help I needed to ensure a patient gets their medication Asap. I commend her for her GREAT customer service and willingness to help a patient in urgent need. Thank You Janine ( hope I spelled your name right)
David Feldman
May 13, 2021
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Stop. Stay far away from Medpoint. If you signed up for LA Care Health insurance & are under a doctor who is part of medpoint mgmt, who supervises your health insurance, drop them and switch to a dr under UCLA. Medpoint is garbage and will stall, give you the run around for authorizations.
switch to something more reliable. Find a doctor under UCLA Health:
switch to something more reliable. Find a doctor under UCLA Health:
Don S.
Feb 12, 2021
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If you enjoy getting the runaround, you'll love this company. I phoned to check on a claim, followed the phone cues for the claims department, listened to ten minutes of music before being told the claims department was closed. The "open" hours were then recited, and I was calling exactly in the middle of their "open" morning hours! Of course the less time and attention they pay to the claims they receive (and to inquiries regarding the claims), the less money they have to pay out. Ultimate conflict of interest...borders on fraud.
Tom Miller
Jan 21, 2021
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Ruth, who handles my insurance plan, does an amazing job at MedPoint Management. If it wasn't for her I wouldn't have been able to have an important cancer surgery. I can't thank her enough for her skills in managing my five different doctors and keeping them all happy under one umbrella. And it's a pleasure talking to her on the phone. She's the best!
Sheba Lo
Aug 26, 2019
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I wish my doctor had more contracts, so that I could get referrals within a functioning IPA. Every single open enrollment, I try to find another option. It takes a very long time to resolve issues. They want the patients to do the leg work for finding physicians and liaise with the doctor's office. It can take many phone calls for the most basic services. You may hold 5 minutes just to get a person. There are very few and very low quality specialists. Good luck!
JOn Haymaker
Jul 28, 2018
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This place is awful! the staff are temp employees who make less than minimum wage. They treat people like garbage. They cancel appointments last minute. Lie lie lie. they leave you out in the cold and try and get you involved in their internal affiars. Its a damn shame when the patient faces the consequences of insurance unwilling to pay the amounts on time and shameful for a doctors office to cancel the day before with no explanation and no offer to reschedule. just wait around for 3 months and they call the day before to cancel. referring me to call MEd point. Med point is the insurance company
Casandra Manning
Jan 07, 2018
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This company should be shut down. All of the employees lie, throw away important documents and claim that your doctor never sent anything over to them. They refuse to allow me to speak with HIPAA. They lied telling me that they had everything they needed to reverse the denial of my surgery, then the next day told me it was still denied based on IEHP requirements after refusing to get information from my primary care physician that met the IEHP requirements. Jennifer with denials told me she wanted me to call her back at a specific time the next day, so I did and another woman answered stating that
Cameron Moreno
Dec 03, 2017
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Horrible service. They claim to never receive paperwork after having been sent to them three or more times. They will tell you to call at a certain time, then when you do someone else will answer and lie saying that person is not coming into work today, which will cause you to wait an extended point of time. If you are persistent with them and do their jobs for them, then you'll spend 12+ hours a week on the phone with them, and still not have coverage because they will deny you no matter what the situation. These people are criminals and should be shut down.
Doug Millhoff
Aug 13, 2017
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Incompetent and dishonest, possibly to point of criminality. Health Care L.A. aka MedPoint only seems to pay lip-service to customer support, lacks local or toll-free number for L.A. residents in what seems a deliberate obstruction.
They don't manage anything but their own self-serving bureaucracy, forcing me to spend hours on the phone micro-managing my own health care in absence of them doing their job.
I've been going in circles with L.A. Care and Health Care L.A. over a botched referral, 150-200+ calls, averaging 3 to 6 hours a week. They seem to work very hard at NOT receiving paperwork
They don't manage anything but their own self-serving bureaucracy, forcing me to spend hours on the phone micro-managing my own health care in absence of them doing their job.
I've been going in circles with L.A. Care and Health Care L.A. over a botched referral, 150-200+ calls, averaging 3 to 6 hours a week. They seem to work very hard at NOT receiving paperwork
