Name: Custom Lock & Key
Address: 14462 Raintree Rd, Tustin, CA, 92780, US
Telephone: (714) 788-9660
Rating: 5

SANTA ANA, CA Mobile Locksmith Service, Custom Lock and Key, established in 1988. Custom Lock and Key offers mobile commercial and industrial locksmith services in Orange County California.

Mark Eley LCO3007 and Ryan Eley LCO4506 have over 50 years combined experience servicing, retail property management, commercial property management, retail centers, restaurants, medical building, industrial facilities and we specialize in commercial access systems and electrified locking hardware.We're on call for lock and key repairs and offer after hours commercial emergency calls in Orange County.

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Reviews (18)

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Ward Bruns

Dec 07, 2021

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The guys at Custom Lock were great. I walked in needing some keys duped. They were friendly and efficient and had me out the door in just a few minutes. I'm sure cost varies depending on your key but mine were just 3 bucks apiece out the door, very reasonable, especially since I needed 5 copies. I'll be going back to them for any future needs.

Amy M.

Sep 15, 2021

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AMAZING service! Ryan is INCREDIBLE--fast, fair, friendly! Ryan solved my unique issue so quickly and was so patient with me. He was professional, fair and knowledgeable. If you are looking for the BEST locksmith in OC, call Ryan immediately. (I asked if I could Yelp him, and he actually said, "I don't think I even have Yelp." Well, you do, Ryan...and your customers love you!)
I had used Ryan once several years ago, but "locksmithing" needs don't tend to come up too often. Before reaching out to Ryan this time, I called two local locksmiths--one wanted me to sign a

Tony B.

Apr 10, 2021

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I didn't even know Custom Lock & Key was on Yelp! I wasn't asked to write this review but he deserves one. As a Realtor, I use many vendors for a variety of services. I am very particular about who I use. Over time you discover, some are good just for a time. Ryan of Custom Lock & Key is great every time and he comes from a family of skilled locksmiths! I've used Ryan to pick, key, rekey and replace locks on hundreds of properties in OC ever since I first used him in 2008. In the last 13 years Ryan has been my primary, go-to guy for any locksmith services. In fact

Subway

Feb 01, 2021

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Positive: Professionalism, Punctuality, Quality, Value
I was impressed with the very quick to respond onsite that Mark did. Also he provided pictures of the old and newly installed hardware which is greatly appreciated
Services: General repairs, Hardware installation

Justin M.

Aug 23, 2020

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Ryan helped with recreating keys that I lost for my detached garage lock-release. He had a competitive price, was very friendly, on time, and resolved the issue in 15 minutes. I definitely recommend his business!

Robert B.

Jan 28, 2019

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This review is long overdue. Ryan is always in contact immediately, gets the job done, makes contact with the tenants directly to schedule, works at a reasonable price, and goes above and beyond! E-invoices, clean quick work. Couldn't ask for more in a vendor!

Peter M.

Sep 13, 2018

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Ryan came out and re-keyed all of our locks after a new home purchase. Came out QUICK, was very friendly and didn't try and upsell me on anything. Very good experience. Highly recommend.

Sheree Gutierrez

Sep 04, 2018

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Customer Service - Check
Professional - Check
As our company grows, I had to order more keys for our office. In the midst of ordering the keys, I ended up putting our suite number as our address. When I realized I made the error, I requested another set of keys to be made and requested to have them mailed to the correct address, this time. The next thing I know, Mark is standing before me with our set of keys, shocked was more like it because NO ONE EVER goes out of there way to ensure a product is delivered even when its not their fault. We are in the service industry and we know GREAT, PERSONAL

Rca Office

Sep 01, 2018

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Mark has done EXCELLENT work for our company for many, many years! He is always very responsive and professional. We love him & you will too!

Sara Lopez

Jul 25, 2018

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Our company has been using custom lock and key for 20 years and we will never use anyone else for our locksmith needs. It's a family owned business and the customer service is fantastic. Prices are great, service is outstanding, I highly recommend them to anyone!!

Glenn Kawafuchi

Jun 17, 2018

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I have used Custom Lock & Key on several occasions. Mark has always responded promptly to my phone call, schedules an appt & is usually able to come out & resolve the problem on the same day! I also appreciate how he provides options and explains how best to resolve the problem.

Sally Picciuto

May 10, 2018

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Mark has always done a great job for me. As a realtor, I’m faced with many situations that require a locksmith. Mark’s prices are fair and he communicates with you in a speedy manner. When he says he is going to be there, believe me he will be there. I highly recommend his services!

Amy P.

May 01, 2017

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Great customer service!! Ryan re-keyed our shop and he was very friendly and efficient! Price was fair and he arrived at the time scheduled, I would definitely recommend custom lock and key.

Courtney B.

Jun 28, 2016

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I was referred by a FOB company, and they did not disappoint. I worked with Mark and he was fast, personal and gave me his best price which was very reasonable. We had a Schlage Keyless entry lock put on our office door and he got it right (not an easy lock by the way). He was thorough and cleaned up his mess when done. It was such a pleasure doing business with them from A to Z, I would HIGHLY recommend them! Courtney~ Corporate Resource Analyst MAAS Companies Newport Beach

Bccat S.

Jan 26, 2015

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I highly recommend Custom Lock and Key. It was a rainy day and I called 5 companies and they were the only one that accommodated me. Mark came after 30 mins and was very efficient, professional and pleasure to work with! A+ service!

Kirsten F.

Jan 07, 2015

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My brother and I have been using Custom Lock and Key for a couple of years; always with exceptional service. Mark comes out the same day, is professional and well-priced. My brother, who is a no nonsense lawyer, owns several properties and is delighted with his service as well.

Patrick L.

Oct 28, 2014

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Mark is awesome. Always quick and gets us exactly what our business needs in a timely manner. Thanks! Highly recommend.

Jennifer K.

Jan 14, 2014

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We have 2 rental properties in Anaheim Hills and have called Mark at least 3 times, once was an emergency. He always schedules us immediately. He is always courteous and professional. He always does quality work and he's trustworthy. Mark is a locksmith I can count on!