The Lotus Suites

These reviews must be paid for, my room had bedbugs and when I checked out and informed the clerk she didn't even exchange words she refunded my money immediately
Which makes me think that they knew.
The room was clean just bedbug infested.

We were on a 12 hour trip , found this beautiful hotel looked amazing we saw pictures of the pool and the hot tub in the website we got to the hotel to be informed that THE POOL WAS CLOSE, THIS IS NOT DISCLOSED IN THE WEBSITE, my daughter is crying, THE ONLY REASON WE STOP AT THIS HOTEL IT WAS BECAUSE OF THE POOL!!, at this point we’re GOING HOME, there’s NO reason for us to stay here , we did stopped in Pensilvania and Ohio BOTH POOLS WERE OPEN , I DONT UNDERSTAND THE LOGIC HERE , WE DISGUSTED AND VERY MAD.

Found a lot of spiders in our room, they did not provide breakfast nor gave access to pool, "because of covid" they said, but employees where not even wearing masks,
ridiculous.

This was a real let down!!! Real old building no real amenities.Website details say breakfast included by way which is in a small paper bag. I'm not going to mention how sorry I was after opening it. Room was clean but a kind of musty smell that's all I can about it.

I used this hotel for my wedding block and was excited at first. The original gentleman I worked with to come up with the block contract was very professional and helpful. Unfortunately that is where it ended. Leading up to the wedding I wanted to get an idea of how many people were in my block because we would get a discount if we reach 50% of our estimation. They were slow to communicate and sometimes we’re unsure how to get this information.
Then day of when checking in they did not want to comply with the contract they wrote up and signed and tried giving my husband and I a room at the regular

Was told all food delivery’s that come to the hotel had to be picked up all the way downstairs because “COVID” is still going on. It’s July 24th 2021 and there are employees walking around here without a mask. I don’t think that’s a valid reason anymore.

2.5 to 3 stars. Quite dated. Carpet was very old and needs replacing. Wall coverings peeling. Bed has very little support and not enough pillows.
Pool not open. Breakfast replacement was a prepackaged fruit cup from Walmart and off brand yogurt.
Tiny TV, mini fridge doesn't even close all the way.

Nice staff. The hotel manager is very friendly and caring. I like this hotel. I always have a good night's sleep when I am there. I go at least once a month. I also adore the shuttle driver Robert. He has a huge heart. And so friendly. These people are great

Extremely nice people. Went over the top to satisfy our needs. Took time to make sure our stay was comfortable and relaxing. Great all around customer service. Rooms may be dated style wise, but the comfortable beds are what counts.

The hotel is completely run down and out dated. The reservation process was a nightmare. They use a 3rd party to make reservations on line and the on site staff cannot access this information if you call to confirm. They booked more than one couple in a few rooms. It took them 15 minutes just to find my name.
We stayed there 1 night for a wedding on the 3rd floor and the corridor temperature was about 85*. Our friends were there for 2 days prior and the temp. was the same when they arrived. Never repaired when we checked out.
The only plus I can give them is that the room was actually clean.

I am literally writing this review while still sitting at our cousin's wedding, but I didn't want to forget :) we are from out of state and had no idea what to expect when we decided to book a flight to attend their wedding. We are actually staying at another nearby hotel, but took a shuttle here for the wedding and I have to say that everything has been amazing! The ceremony was outside in a beautiful area, we had perfect weather, and then reception is indoors in a ballroom type setting with its own bar, bathrooms, etc. The waitstaff has been so sweet, especially Lisa, who brought me

There are so many positive aspects to the Lotus, it's a beautiful hotel, in a quiet,safe area, upscale & very clean. In the large dining area there's a full hot breakfast every morning, with fruit & juice, yogurt, cereal, pancakes or my favorite...the waffle maker. There's fresh hot coffee all day.
The rooms are gorgeous, the beds are soooo comfortable. There's a fridge, microwave and sink in the standard rooms, along with a table and chairs. If you order food, the staff will give you plates & utensils. The rooms are huge, lots of space, a flat screen tv &

The staff is very nice and accommodating. Rooms are clean and quiet. Price is fair. We are very happy with our 2 night stay in a 2 bedroom suite with kitchen. Located in a nice quiet neighborhood.

I really enjoyed my stay. I stayed here for a business trip for 2 nights. I had no issues checking in. My room was a loft style with a nice sitting area. The king bed was pretty comfortable. The room was really clean. They have a free breakfast in the morning at 7am. It is mostly eggs, sausage patties, toast, a pancake maker, yogurt, cereal, different juices, fruit and coffee. The location isn't too far from other restaurants like "The Shanty" which I also recommend stopping by if staying at the hotel. I would definitely recommend staying here.

The lady that handles the hotel blocks for weddings and such does not know what she is doing. Multiple times I was given a different number on how many guest booked a room. A number of my guest were told they didn't have rooms left way before our final day to reserve a room came. We had to fight to get more rooms books. A number of guests paid $140 not $109 plus tax as we were promised. I made hotel welcome bags for our out of town guests and more than half were never handed out as the staff didn't know. Only the lady booking the block knew and her assistant manager. I am beyond disgusted

I have stayed at this hotel at least 10 times over the past two years due to getting treatment from the cancer center in Zion. I love everything about this hotel. The staff all know me and are always very helpful. The beds are incredibly comfortable. The entire hotel is clean. The breakfast is usually decent. There are many other hotels closer to the cancer center but I will only choose this one because of how wonderful it is.

The front desk was lacking the ability to project a level of professional customer service all guests deserve. They were less than eager to assist with our special requests due to a wedding at Midlane Country Club (they are not affiliated although they are connected). We constantly felt we were being lied to about the availability of rooms. They spelled numerous names wrong when scheduling the reservations for the wedding block which caused a difficult process when checking in. Our room had a broken tv, a clogged bathroom sink, a clogged shower/tub, and a clogged kitchen sink. The presidential

I really liked this hotel / condo type place. The lobby was upscale...there was a steamy indoor pool with a hot tub and our suite was great!

A kitchen with refrigerator, cabinets, a sitting room with a couch and a big TV set and off to the side a bedroom, dressers, another TV set and a little bathroom type room with a sink and counter and then a bathroom further in.

Plus a free hot breakfast in the mornings! And I liked the variety that they offered. The menu changed every day and one day I got real chipped beef and biscuits, hot eggs, cheese omelets, bacon, sausage, there were also yogurts

All in all, our stay at the hotel was acceptable. We just needed a place to rest for an evening before an early departure. We didn't even need the shower, so simple was our visit. However, there were a few things, perhaps easily addressed, that would make future stays an improved experience for guests.

I stayed at this hotel about 10 years ago, after a wedding reception. The hotel does not appear to have been updated since then. The snagged and wrinkled window sheers looked cheap and out of place at a mid-range hotel that is part of the Wyndham family. The pillows were lumpy and old

Service:
The hotel was nice, the overall experience left me frustrated and impatient. They were grossly understaffed and the individual they had working 90% of the time at the front desk did not seem entirely competent to handle the checking out of 100+ wedding guests and handle the phone calls, etc. It was clear English was her second language, and I commend people who speak multiple languages, but there is nothing more frustrating than being a guest who cannot even communicate with the hotel staff because of the language barrier.

Checking in, they could not locate the reservation because

Attended a wedding here. I really wish the staff told our wedding party the After Hours Cash Bar "THE COVE" was opened to the Public as a regular Night Club which opens to the public at 10:00 p.m. After the wedding ended at 12:00 a.m. and the "FREE" night club opened to the "Wedding Party" there was not enough room for anyone to move much less even attempt to "get-in"

To stay at Hawthorn Suites is to be confident nothing shocking, jarring, or otherwise outside the experience of the average upper middle class traveler will occur. It's entirely possible to somnambulate through the entire check-in, residence, and wedding reception experience blissful in the knowledge that, within the confines of the establishment, nothing interesting or untoward will assail the senses.

The bride evidently picked Wedding #2 and color scheme #6 from the menu, causing her wedding planner and Hawthorn to swing into action like a well-oiled machine. The evening was perfect