Unlike many property management companies, our investors drive the conversation. With our guidance based on market trends and property specifics, investors determine which services they need, unit pricing and tenant qualification standards. There are not one-size-fits-all management plans.
The team can customize a plan that only includes a single service and plans to manage everything from applications to leasing, rent collection, evictions, lawn care, property rehabilitation and more!Naturally, screening and pre-qualifying applicants is essential for success in the real estate rental market.
The team can customize a plan that only includes a single service and plans to manage everything from applications to leasing, rent collection, evictions, lawn care, property rehabilitation and more!Naturally, screening and pre-qualifying applicants is essential for success in the real estate rental market.
Services
Muncie, Indiana-based Complete Property Care, LLC launched in 2005 as a property management company. Our leaders envisioned a company that delivered exceptional, personalized service that put our clients' needs and expectations first. As a family-shared organization, our core values - high ethics, integrity, transparency, and respect - drive our policies and service delivery.
We quickly advertise vacancies online, posting to our website, and hundreds of other listing sites. Applicants can also apply right from their smartphones. Streamlined, built in resident screening includes standard background and credit checks along with past rent payment history. Screens can be completed in minutes - enabling us to place the highest quality residents quickly.
View your financial statements, access shared documents, and set up your online payment options. The online Owner Portal streamlines communication, protects your investment, and helps you maximize the value of your properties. Make and receive payments from the mobile-friendly Online Portal. Directly send funds for owner contributions, including emergency maintenance repairs, renovations, or reserves via eCheck or Debit Card.
With 15 years' experience serving real estate clients in Muncie and East Central Indiana markets, we have local knowledge and relationships that give us an edge over the competition. These relationships often give us access to commercial and residential property information before a listing ever becomes public.
Reviews (9)
Sue Rumple
Dec 21, 2021
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This Company is the reason "Slum Lord" is even a thing. Zero Maintenance, houses that should be condemned, total scam artists, they will leave you without the basic necessities (stove, sink, windows) for months and then get angry and hang up the phone. You would be better off living under a bridge or homeless shelter.
Heaven Young
Nov 02, 2021
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Critical: Professionalism, Quality, Value
DO NOT rent from this company unless you want more hassle than peace. Literal definition of slumlord. Neighbor gave us roaches and we are responsible? Would’ve given 0 stars. But had to at least select one to post. Just look at the texts. Unprofessional is one way to put it. I don’t know how this company is still in business.
DO NOT rent from this company unless you want more hassle than peace. Literal definition of slumlord. Neighbor gave us roaches and we are responsible? Would’ve given 0 stars. But had to at least select one to post. Just look at the texts. Unprofessional is one way to put it. I don’t know how this company is still in business.
Quintus Antell
Oct 21, 2021
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I mean... We've had a maintenance ticket in since 2019 and they've never done anything about it. So... Yay to leaky roofs I guess.
Better yet-- don't rent out houses with leaky ceilings? One maintenance person bragged about building our kitchen.....
I wouldn't claim to even know the person who "built" that kitchen, but I sure as hell wouldn't brag about it either (it also leaks). Toilets leak. Fridge leaks. Bugs. Can't get mail consistently... Two stars is generous.
Better yet-- don't rent out houses with leaky ceilings? One maintenance person bragged about building our kitchen.....
I wouldn't claim to even know the person who "built" that kitchen, but I sure as hell wouldn't brag about it either (it also leaks). Toilets leak. Fridge leaks. Bugs. Can't get mail consistently... Two stars is generous.
Samantha Blackman
Oct 05, 2021
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Beware of this company! I rented for 3 years and it was a constant nightmare no matter the issue, big or little. Maintenance department is horrible and the management is very unprofessional. If I could give zero stars I would. Even when I first moved in I had to bug bomb the entire property due to the fleas! Save your money and look elsewhere
Jennifer Ellis
Aug 01, 2021
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Don’t rent from these people!!! They may be your last option but trust me a hotel is better then their harassment. I put a pet deposit down after the charged me for a service dog and they cash my money order to turn around and want to evict me and say I didn’t pay a pet deposit after they altered my payment on my account. When in fact I have the money order receipt and emails from me telling them I had a pet. They are the worse people to rent from. I should have listened to everyone who told me about them here in Muncie. DO NOT RENT FROM THEM
Jeffrey Clark
Jul 29, 2021
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Baconhanger
Jan 11, 2021
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My building has electrical issues Complete Property Care will not take care of. An electrician has been out twice and told me the outlets aren't grounded. Complete Property Care has only temporarily fixed the issue, and neighbors tell me sparks jump out of their outlets. I spoke with a very rude woman on the phone and instead of being sympathetic to a new renter, she chewed me out, told me to turn in my keys and continue to pay the duration of my lease and hung up on me. I have now reported the case to City of Muncie Building Commissioner, and speaking with a lawyer as well. Slumlords. Do not recommend
Edward Jones
Dec 23, 2020
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This is the worst company you could ever rent from. They never fixed anything. Sent eviction letters even while the no eviction mandate was in effect, and even after you’ve told them when the check is coming. I had to pay for a new AC because they never fix the actual AC. I had to have mice removed when I first moved in. It’s almost impossible to get ahold of anyone in the office. Just terrible. I will never rent from them again, they are almost the definition of slum lord. Stay away, they aren’t worth it, the place is cheap for a reason.
Crystal Exford
Jul 15, 2020
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My name is Crystal Exford, I've been a renter from this company for almost 3 years. I am shocked at the negative responses I have read about this Company. Complete property Care is a great property company, any issues I've ever had they have been prompt on fixing. The staff is very helpful. Autumn helped me w/ my application process and was very detailed, clear and professional. I am currently looking for a bigger house cause my circumstances have changed and I am looking through Complete property Care for that right house.I don't believe I've ever rented from a better company!
