Royal American Beach Getaways

Critical: Quality, Responsiveness
Arrived to find a roach in the kitchen. Also, there were no parking passes or wrist bands in the unit. Spent over an hour and a half calling to be bounced around and not helped. Finally got someone from a different management property to actually help and get us the needed items. Unit itself is fine, but the manager of the unit SUCKS!

Great!!! No complaints here. Very nice and clean condo with an amazing view at the Boardwalk. Live music every night at the beach bar and grill that can be enjoyed from the balcony while listening to the waves crash the beach. We will definitely be back.

First, let me say that I never openly complain about anything, but I made a promise to these people that I would and in a loud way. If you're looking for a condo in Panama City beach, don't look at Royal American Beach Getaways. We recently stayed at Boardwalk Condominium through Royal American Beach Getaways (reservation # was 84655 for C2107) and it was honestly the worst condo I've ever been in. The walls were stained and way past needing a fresh coat of paint. The air vents had what looked like black mold growing around them and the refrigerator .... I wouldn't have given $25 for it at a yard

We were in town at boardwalk for little league World Series first day member of our team had to leave due to room being so nasty. Our room had stains on wall paint flaking burns in carpet. 2nd day dryer wouldn’t work they told me find laundry mat. The next day they brought another one didn’t work after one day spent half my time working on it to clean uniforms they never would send anyone else. Drawers were falling out in 2nd bed room. We were to we could have visitors til midnight. Had run around getting 2 players there to hang out with team on off days. Guy at pool was drill sergeant . They

AVOID booking with this company at ANY cost! We are currently at the Emerald Beach Resort in condo 2427 and it’s dirty, smells, furniture is falling apart, and beds are like sleeping on the floor.
They sent a representative who agreed that the unit had issues but the RA “front office” was unapologetic and offered to come by and mop the disgusting floors.
The people I spoke with were rude and dismissive of the fact that we’ve spent our vacation so far dealing with these issues. There
are many other companies to book with...do NOT use Royal American Getaways.

I booked a reservation for the Majestic Beach Resort by Royal American Beach getaways via HotelTonight; I was called by HotelTonight saying the hotel wanted me to call for check-in instructions. I called, left voicemails multiple times (without a call back) and was mocked by staff at the hotel without any help. After asking them to call someone who COULD help, I came to find out that the check in was at a different building, and after arriving at that building the owner of the condo canceled my reservation because I am not of age and no one had even reached out to me about that. They said they

If anyone is considering making a reservation, please believe the reviews. I made a reservation but was never told about the 200.00+cleaning fee. It was not provided to me after asking if the price quoted included all cost and fees. I was also told a different cancellation policy. After 4 weeks and too many phone calls and emails later, I was able to get a full refund after threatening to file a report with the BBB. Trust the reviews, this company is very difficult to deal with. Run, don't walk away!

We've used RA in the past but this year was awful. We booked with Tidewater unit 2710 and it's obvious the room hasn't rented in sometime. It had a bad odor, linen as very stained. The bathrooms need to be updated. The patio chairs were old, rusted and faded and the glass top was missing off the table. Dried up bird droppings everywhere. We had to clean entire unit. Calling RA did not help as calls went unanswered.
Staff at RA.and Tidewater were RUDE .
I will NEVER rent through RA or Tidewater and will not recommend either to anyone.
My daughter also had a unit with no air. Temperature reached

On 1/18/2019 I inquired about renting a condo in Boardwalk. I asked for special listed on website; 3rd night free. Audrey Whitehouse took my information and booked me for 14 nights @$95 a night, less discount of $280. I later realized discount should have been $380. I called and Audrey said she would have to check with supervisor, who would not be in until next week. Never heard back. Then night before leaving I received email stating balcony and pool would not be accessed. It stated that if I still wanted to come they would give me 25% off. There was not time to make another choice, so I came