K&N Service is family owned and operated. The owner, David Martin, has been in the appliance repair business for over 40 years. Our team of professional service technicians are dedicated to providing our customers with quality and expedient service. David is accompanied by his wife, Mona, and sons, Travis and Jacob, along with a family of 15 hardworking & dedicated staff.
Our goal is to provide our customers the best possible service with very competitive pricing. Our two locations in Houston and Austin provide east and central Texas residents expert repair and service. Our service technicians arrive on time with tools and parts to complete the job.
Our goal is to provide our customers the best possible service with very competitive pricing. Our two locations in Houston and Austin provide east and central Texas residents expert repair and service. Our service technicians arrive on time with tools and parts to complete the job.
Services
K&N Service is family owned and operated. We have been dedicated to providing quality factory service for nearly 70 years. Since 1954, we have established ourselves as a leader in product knowledge, service training, and use the most state-of-the-art service equipment available. When you call, expect nothing less than the highest quality of professionalism in the industry with very competitive pricing.
Please fill out the following customer satisfaction survey and let us know how we're doing! We appreciate your feedback. When booking your service call, was the office courteous and did they explain the service call fees and time frame arrangements?* Do you grant us permission to use your testimonial on our website or in our future marketing efforts?
Reviews (17)
Slug
Oct 28, 2021
Report
Charlsie Wolfe
Oct 27, 2021
Report
The scheduler, Karen, absolutely lives up to her name.
Absolutely unprofessional and psychotic. I scheduled an appointment to have my dishwasher exterior repaired after being referred to them by Bosch. I have a robocall screening system which is user friendly to get through. 9/28 she left a voicemail to schedule an appointment. The scheduling of the appointment was fine we just needed to order parts. I told her I would save all the numbers she provided so it wouldn’t go through the screening process.
Fast forward to 10/18. I never received an update call on my appointment. So I called and left
Absolutely unprofessional and psychotic. I scheduled an appointment to have my dishwasher exterior repaired after being referred to them by Bosch. I have a robocall screening system which is user friendly to get through. 9/28 she left a voicemail to schedule an appointment. The scheduling of the appointment was fine we just needed to order parts. I told her I would save all the numbers she provided so it wouldn’t go through the screening process.
Fast forward to 10/18. I never received an update call on my appointment. So I called and left
Rob Kranenburg
Jun 18, 2021
Report
It's a set-up, just walk away...
We have a defective oven, and the manufacturer gave us this company for service.
The tech came out, spent 10 minutes to take a picture of the serial-number label (and I had already sent that info when I asked for the visit), and that was $150.
Then the repair-quote came back at $1004 for a $150 part + $175 to put it in. Not even a credit for the $150.
Basically, they make $300 an hour if you don't bite (2 service calls), and $1,000 an hour (between mark-up and labor) if you do. Seriously?
We have a defective oven, and the manufacturer gave us this company for service.
The tech came out, spent 10 minutes to take a picture of the serial-number label (and I had already sent that info when I asked for the visit), and that was $150.
Then the repair-quote came back at $1004 for a $150 part + $175 to put it in. Not even a credit for the $150.
Basically, they make $300 an hour if you don't bite (2 service calls), and $1,000 an hour (between mark-up and labor) if you do. Seriously?
Jn Tx
Jan 15, 2021
Report
CONSUMER BEWARE!
I tried to work with the owner with no luck, so I FILED A COMPLAINT WITH THE FEDERAL TRADE COMMISSION, TEXAS ATTORNEY GENERAL'S OFFICE and THE BBB.
I tried to be fair, still no word from this company.
Overview:
Tech came out, charged me $150.00, told me he would call me the next morning to give me a price for the part and repair, he didn't so I texted him 2 days later to ask if he had priced the repair, he texted me that his boss would be calling me. His boss Tony (Owner of K&N Service Appliance Repair) called and stated since the oven didn't replicate the overheating, which
I tried to work with the owner with no luck, so I FILED A COMPLAINT WITH THE FEDERAL TRADE COMMISSION, TEXAS ATTORNEY GENERAL'S OFFICE and THE BBB.
I tried to be fair, still no word from this company.
Overview:
Tech came out, charged me $150.00, told me he would call me the next morning to give me a price for the part and repair, he didn't so I texted him 2 days later to ask if he had priced the repair, he texted me that his boss would be calling me. His boss Tony (Owner of K&N Service Appliance Repair) called and stated since the oven didn't replicate the overheating, which
John Gilbert
Sep 10, 2020
Report
Engaged K & N on the 27th of April to repair my Thermador Refrigerator. Came out on time, determined the issue and even said the part was under warranty. Was very pleased....At First. Was told the part would be ordered and that it would take an entire day to do the repair. Would be approximately $900 for repair. I agreed. Didn't hear anything for over a week, I called around the 7th of May. Was told part was to be in Dallas on the 18th and would be shipped to Austin and would arrive some time around the 20-21st. I called on the 19th or 20th for an update to find the part was never delivered to
Bahar Efil
Jul 29, 2020
Report
OMG.
I have no words how bad the service is.
I am in trouble with thermador pro range.
It burns the bottom of the dish and does not cook the top part and fan makes extreme noise since day 1.
It has been 2 months and even though he knows about the problem they just ordered the parts needed a few days ago.
And today when I called thermador customer service we learned that he said everything is fixable and oven is fine. 😲.
So thermador wait for the guy to fix it.
Technician says the oven is a mess and there will be tons of things to be fixed but speaks differently to thermador team.
If
I have no words how bad the service is.
I am in trouble with thermador pro range.
It burns the bottom of the dish and does not cook the top part and fan makes extreme noise since day 1.
It has been 2 months and even though he knows about the problem they just ordered the parts needed a few days ago.
And today when I called thermador customer service we learned that he said everything is fixable and oven is fine. 😲.
So thermador wait for the guy to fix it.
Technician says the oven is a mess and there will be tons of things to be fixed but speaks differently to thermador team.
If
Sarah Khan
Jun 03, 2020
Report
If I could give it negative stars I would. This company came out to my house to fix my oven, not wearing a mask properly coughing throughout the place and then, the woman Karen that answers the phone calls is extremely rude, hangs up on you when she disagrees with you. She probably raised the grinch. She then decided to take it upon herself to call a second service provider in my area give them ALL my information and tell them that this company fixed the issue. She should not be sharing personal information with third parties. These people will share your personal information and then avoid your
Laura M.
Sep 09, 2019
Report
Abigail F.
Aug 27, 2019
Report
I would not recommend this company. Had them come out to work on a Uline service fridge to see what was wrong with it since it was freezing up. They replaced a thermostat and charged me $397. It did the same thing so I called them out again so they replaced the thermostat a second time ...no charge. The unit is still reacting the same, freezing up and they're telling me I now need to have sealed system work done which will cost $800-$900. A new fridge would run around $1500.
So they want me to spend $1200 with their company on repairs which we don't even know if that will be the problem
So they want me to spend $1200 with their company on repairs which we don't even know if that will be the problem
Daniele Ely
Jun 06, 2019
Report
The level of trust with this company is absolutely zero. I received my appliances in JULY and the oven wasn’t working properly so my installer recommended them to me. It took them one week to be able to come and just look at it; little did I know this was foreshadowing to a horrible sequence of events. They informed me that they had special ordered my part, and would call me when it’s ready. I never received a call but they claimed that they did? At that point it had been 2 months and they were booked out for two weeks. I was finally scheduled for an appointment, which is a big hassle to get
Jin Liu
Nov 19, 2017
Report
This is the most disrespectful, rude and incompetent company in Austin. Like other customers who wrote about their bad experience with K and N. I also was treated badly by this company. Stay away from them and do not use them! The owner, Karen is extremely rude and hung up on me today when I called to ask a question. Well, we bought a brand new Marvel beverage center. Upon being installed, the temperature remains at 75 degrees and you cannot lower it. I called our Marvel vendor who told me that K and N as their designated service company needs to come out and check the unit. If the unit is defect
Eric S.
May 13, 2017
Report
My expense Viking refrigerator stop cooling and K & N was highly recommended from mutual friend. I was very glad I called because the service was exceptional. I called and made an appointment with Karen over the phone who was very patient and understood my frustrations. She was able to send over a professional the following morning. To my surprise the owner of the company showed up and helped me personally. I was overly satisfied with the quality of service and recommend K & N service to everyone.
Thanks again,
K & N Service
Thanks again,
K & N Service
Stephanie M.
Sep 15, 2016
Report
We have used this business several times (because our high end appliances from another company i will review later have needed numerous repairs)-the tech has always been great but the office staff is rude and unprofessional. The most recent time I called I had to call several times and still did not get a call back. I had experience with the tech and he new our appliances so I didn't want to call anyone else. I let the salespeople where we bought them know that we couldn't reach K&N, and we FINALLY got a return call. This was a week after my first call. We had already gone with someone
Laura F.
Oct 08, 2015
Report
The most disrespectful, unprofessional company in the area. I needed service on my Bosch appliance and tried to move an appointment either earlier or later, whatever worked for them. Karen, one of the owners, actually hung up on me and told me that if I don't like they way she schedules, I can go to Bosch and work with them. After being hung up on, I called back and the other owner, Tommy, picked up as Karen refused to get on the phone. He was just as disrespectful and aggressive as she was. They will candy coat you to reel you in, then once they get you, your at their mercy. Avoid them like
Ronnie S.
Mar 21, 2013
Report
I just called these folks to get a ball park quote for a repair. I know what is wrong & I know the cost of the part. However, they refused to give me a ball park estimate for this type of repair on my type of oven. They refused to talk to a qualified repair guy to get a time estimate and if it would take 1 or 2 guys.
Then the receptionist told me I was taking too long. She did a few heavy sighs and when I said I guess I will call around to see if someone could be more specific she hung up on me.
Not so nice. Not impressed. IF this is how they are when talking to a potential customer, how will
Then the receptionist told me I was taking too long. She did a few heavy sighs and when I said I guess I will call around to see if someone could be more specific she hung up on me.
Not so nice. Not impressed. IF this is how they are when talking to a potential customer, how will
A. W.
Nov 09, 2011
Report
We've used K&N a few times over the past 3 years for repairs to our fridge and oven. They've always been very professional and did a great job repairing our appliances. This is a small, locally owned family business, and they care about making their customers happy. We've had a lot of contractors in our kitchen, and I'm still amazed that they managed to remove and repair both our appliances in a very tight spot with no damage to any of our cabinets.
During our fridge repair, Paul said he was concerned that there could be an unrelated problem with our ice filter. He
During our fridge repair, Paul said he was concerned that there could be an unrelated problem with our ice filter. He
Fred F.
Feb 01, 2010
Report
Bosch hbl5450uc had a smudge/dirty glass inside door from the factory, K&N took apart the door, cleaned glass, reassembled the door but once assembled the door did not close per factory tolerances - it was out of square and did not appear to close completely on one side. They left in a hurry before I could inspect the work. When I called them back out to adjust the door they made a few minor adjustments including bending the stainless skin (I had to stop him from doing this), bottom line he said it is the best that can be done. I am now getting E124 error code which is the door close sensor
