Next Gen Air

Justin came out and looked at our heater immediately. He was here even before the time frame given to us! It was the coldest night/morning of the year so far so as you can assume, we needed the heat! He fixed everything the correct way and has it working perfect! We don’t get great flow to one room in our house so he even went as far as giving us suggestions on how to warm/cool that room without having to tear everything apart! Next Gen has been great every time we’ve used them!

American Home Sheild sent them to check on our A/C which was making weird noise and this guy ( don't remember name- bald guy) came in said ..could be blower is gone. 2 days later The unit quit working. Called the insurance back and was surprised to find that the technician had told them that there is no mechanical problem! Then they sent another Kingsville tech, came in and replaced the blower. Do Not Use Next Gen.. Unreliable!

I was matched up with Next Gen Air through my home warranty service. It's kinda scary because you never know who you're gonna get with this kinda thing, and Next Gen's Yelp reviews aren't currently so great... But, we gave it a shot because the price was right, and we weren't disappointed.

Next Gen reached out to me within about 12 hours after my service was requested, and they were able to come out to see me the following afternoon. Thank the lord because if you're reading this I'm sure you know that it's miserable to be without a powerful AC this time

UPDATE: A couple of days after posting this review, the owner reached out to us expressing his concern about our experience. We talked through what happened (see below) and discussed why it happened (he promised to make changes to his internal processes to avoid confusion and potentially unnecessary charges going forward). Someone from his team came out the next day and performed great work without the need for the extra charges.

ORIGINAL POST: If you are home warranty customer, Next Gen Air does not call you back until they are forced to. They add multiple things to the repair order that

Wanted to provide an update. I wrote a review a few days ago, and I still stand by what I said with the shoddy installation of our unit and the tech not checking before he unplugged our condensate pipes, flooding under our unit, but since then I will say they did make an effort to make it right. The manager contacted me multiple times to give me updates after my initial complaint regarding the flooding and the same tech came back out and eventually fixed the problem, putting in an airflow vent on the door to prevent it from happening again. I'm also getting a refund for a maintenance package

I really can't even put into words how Chris beyond exceeded my expectations today. I learned the hard way that my central heating went out, in the old house I just bought.
I had a pretty pessimistic outlook on what to expect from the appointment. And was already trying to figure out how I was ever going to afford a new unit.
Then Chris arrived early, and was met with my ancient heater and all the problems it entailed.
After seeing I had small children in the home. Chris was genuinely concerned, asked how we were staying warm.. He was absolutely determined to get it working. And didn't stop until he knew my babies could sleep warm tonight.
After hours of his determination, my house is nice and warm.
I can not thank him enough for being such a caring, professional, and kind guy.
I 100% will be recommending this company and will be using them when the time comes to replace my system.

Our warranty company sent Next Gen Air to our home on Monday because our A/C stopped working. Tech recommended purchasing a new unit since is would be expensive to repair the older unit and claims it may not be covered by our warranty but said he would include quote for replacement as well as repairs. He said someone would call us within 24 hours with our quote, I asked him to also make sure it is emailed. More than 24 hours later nothing. I followed up requesting they email the quote. Next day still nothing. I left a message 1st thing in the morning then follow up again a few hours later. They

These guys are great. I live in Fort Worth. They have serviced my units before the summer, and they come out and change the filters. They're some fancy filters that need to be changed every 6 months. Last night, my AC upstairs went out. They were out today to fix it, so now I can sleep in my bed and not on the couch. Really wonderful customer service and very responsive. I highly recommend.

Purchased Bosch AC units from Steven, assistant service manager, and I thought we had a great line of communication established from the beginning.  I was pleased with the installation even though it was sub contracted out to another HVAC team.  My main concern is the drop in communication after the sale.  Steven seemed like a stand up guy so I was surprised when I never heard back from him after I reached out via email, texts and phone calls.  I was looking at installing solar panels to support my new higher efficiency Bosch units, but never heard back from Steven.  I have reached out to

If there were a lower rating, I'd give that. They installed a compressor and Evap Coil on my AC system in May through my home warranty company, Am. Home Shield. Last week, the system quit cooling and, after having it checked, the evap coil was leaking. Many calls to them later, I was told since I was not working through Am. Home Shield any longer, they would not replace the coil or do any work at all. (That's less than 120 days after install). I found out that they had not even bothered to register the bad coil when they installed it. When they did the work, they sent out one person

Robert (the service tech) arrived at our house to repair our air conditioning system on a Sunday afternoon. Robert was very professional and courteous. He explained in detail what was going on and how was going to make the repairs. I can not say enough good things about this young man, i am sure he will have a very successful career!

DO NOT HIRE THESE FOLKS!
I HAVE NEVER WRITTEN A YELP REVEIW BUT FELT I MUST NOW!
WARNING - DO NOT HIRE THESE FOLKS!

IF YOUR HOME WARRANTEE COMPANY HAS contracted with them do not accept them into your home! Insist to contract with someone else.

Every one of these reviews are spot on. The guys although nice. Have NOT fixed my problem and it's been two weeks of RIDICULOUS STORY AND EXCUSE and just not showing up.

Their office workers are SO RUDE. I had thought to just part ways but they would not release my contract. Then after hanging up on me twice they tried to cancel my contract! I tried

If I could give below 0, i would! I am usually lenient and understanding of how these contractors may be individual owned and may need improvement in management. With all these understanding, there is always standard or a common sense that an amateur company should at least have for their customers who make choice to trust your service. I had to change the appointment twice with Nextgen simply due to poor communication. First one, I was told the day of appointment that due to weather concern, they are not coming. Ok, things happen and weather is something unavoidable. Then they want to come on