Frost Appliance specializes in quality services for the foodservice industry. From Grocery stores to individual homes we provide efficient and respectable services to all customers. Appliances are a crucial piece of technology in our everyday lives.
From our family to yours, we truly seek to help those in need of speedy foodservice industrial appliance repairs, in-home kitchen or laundry repairs, and many more items centered around the appliance technological field.We can always come to your commercial or residential location. A crucial aspect of kitchen standard procedures includes the operational and efficient usage of the kitchen and laundry appliance equipment.
From our family to yours, we truly seek to help those in need of speedy foodservice industrial appliance repairs, in-home kitchen or laundry repairs, and many more items centered around the appliance technological field.We can always come to your commercial or residential location. A crucial aspect of kitchen standard procedures includes the operational and efficient usage of the kitchen and laundry appliance equipment.
Services
A crucial aspect of kitchen standard procedures includes the operational and efficient usage of the kitchen equipment. Commercial and residential services provided by the Frost Appliance team require quick, easy repairs; therefore, we ensure to always provide large in-stock parts, competitive pricing, and well equipped, skilled technicians.
All Frost Appliance team members are respected and receive great benefits. However, when you are working at Frost Appliance you are more than an employee-you are treated like a family. A crucial aspect of this family owned and operated company is to always feel welcome, keep a solid work-life balance, and genuinely enjoy each day on the job.
Reviews (16)
Christine Farrar
Dec 03, 2021
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Chris Meiser
Oct 28, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Brad came out the same day and fixed our refrigerator quickly. He originally thought we would need a new control board, but then figured out it was a much less expensive part that needed to be replaced. We’re so happy we didn’t need to buy a new refrigerator or pay for expensive parts, and Brad got it up and running fast. Thank you!!
Service: Refrigerator/freezer repair
Brad came out the same day and fixed our refrigerator quickly. He originally thought we would need a new control board, but then figured out it was a much less expensive part that needed to be replaced. We’re so happy we didn’t need to buy a new refrigerator or pay for expensive parts, and Brad got it up and running fast. Thank you!!
Service: Refrigerator/freezer repair
Kerry Harris
Oct 03, 2021
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Lauren Waggoner
Jun 26, 2021
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Scott Cross
Jan 24, 2021
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Eighties Fan
Nov 06, 2020
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When our refrigerator stopped cooling, we contacted a 5-star repair shop near us, but their dismissive appointment scheduler told us they send someone out in about a week. That's too long with a warm fridge, so we called Frost Appliance. Chad arrived the same day, diagnosed the issue in under 5 minutes and ordered the replacement part (our fridge is about 10 years old). He recommended a great workaround to get the fridge cooling while we waited for the part. The part arrived more quickly than expected (< 3 days) and Chad had the fridge fixed in less than 15 minutes. Couldn't be more pleased. Frost
Susan Kleinfeld
Oct 18, 2020
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Shannon Voris
Sep 23, 2020
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We were assigned Frost Appliance through our Home Warranty company to do a repair on a microwave. They did an excellent job! Brad arrived within the promised time frame, was very professional and fixed the problem with ease. We didn't have to order parts or wait for another visit to get our issue resolved. I would highly recommend this company and will definitely be using them again for any appliance repair needs.
Jean P.
Sep 18, 2019
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Kerry H.
Nov 21, 2018
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We have been using Frost for years for our home and business needs and we love them!! They are always great at getting us scheduled timely and if it's an emergency they get us in right away. This most recent time when I called she wanted to be sure I had the best technician for the type of washing machine I had. Chad was here and determined the problem quickly and thankfully the part was only $30. They even did what they could to get the part in and back to my house to fix it before Thanksgiving. Thank you!!
Ellen P.
Dec 07, 2017
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.I don't understand the negative reviews this company has been given. I have used Frost Appliance several times over a period of years and have always found them to be courteous, punctual and honest.
The repairmen have fixed our refrigerators right. I have had other repair people come on our appliances that are on warranty and have not been satisfied with them. After our warranties are up, Frost Appliance is our "go to" repair company! Reliable, courteous, knowledgeable, and reasonably priced. You cannot go wrong calling them.
The repairmen have fixed our refrigerators right. I have had other repair people come on our appliances that are on warranty and have not been satisfied with them. After our warranties are up, Frost Appliance is our "go to" repair company! Reliable, courteous, knowledgeable, and reasonably priced. You cannot go wrong calling them.
Gracie M.
Oct 05, 2017
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Horrible customer service. I cannot count the number of times I was interrupted and belittled while speaking to the receptionist regarding my frustrations; not once was I allowed to speak a complete sentence without being "Ma'am"ed and talked down to. She made me feel invalidated as a paying customer and, frankly, an adult. Last time I was talked to that way was probably by my kindergarten teacher. This woman has clearly never learned how to de-escalate a situation and has no business dealing with customer care. Even as I tried to tell her I am trying to verbalize my frustrations
Goosh T.
Oct 08, 2016
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Jim H.
Aug 20, 2015
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I have to share my last few experience with Frost Appliance Repair. Having the oversight of several apartments in the central Phoenix area we have had our fair share of appliance failures. I am always pressed on what is better try and fix or just replace again. In the same week I had two separate washing machine failures. Both were acting in similar fashion. I called Frost Appliance Repair. After telling them of my problem and giving them a description of what they were doing they told me that many time it will be less expensive to just replace the machine. One of our machines I felt may be repairable
Miss E. E.
Jun 27, 2013
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READ THIS REVIEW..... if you are willing to do the following:
1) support a local business
2) have a knack for bitter and angry women
3) take time of work... meaning a whole day of work
4) be on call and not do anything until they come to your home
5) be hung up on
6) PAY for crappy service...
a lady from this 7 person office calls me in reference to a service that was schedule between 1-4 pm , this was per the property manager.. However there was a miscommunication between the business and the manager all I knew was it was between 1pm to 4pm.
i was on my way to the house to take care of the
1) support a local business
2) have a knack for bitter and angry women
3) take time of work... meaning a whole day of work
4) be on call and not do anything until they come to your home
5) be hung up on
6) PAY for crappy service...
a lady from this 7 person office calls me in reference to a service that was schedule between 1-4 pm , this was per the property manager.. However there was a miscommunication between the business and the manager all I knew was it was between 1pm to 4pm.
i was on my way to the house to take care of the
Mollie C.
Oct 31, 2011
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The scheduling woman, Annette, is extremely rude and unapologetic. When scheduling a time to come in to my home for an appointment, they did not provide the 30 minute call ahead they said they would. She then called to reprimand me for not being there and said that I was being irresponsible. I tried to let her know that I did not receive the 30 minute prior phone call even letting me know that the technician was going to be there. She told me I was wrong and refused to believe me.
While the technician's service was neutral, the scheduling woman was one of the worst customer service
While the technician's service was neutral, the scheduling woman was one of the worst customer service
