John M Milligan, MD

Awful experience with the front desk trying to get my sons ear drops refilled as they ran out and the previous doctor he saw there left the practice. Front desk staff rude and unhelpful told to fax over the request from the pharmacy and they may or may not refill it, told that I couldn't talk to anyone about getting it refilled. Called back next day after they hadn't refilled it and they said he needed to be seen and could not be refilled until he was seen by another doctor and that their appointments were several weeks out. So why wasn't I just told this when I called yesterday

Worst experience ever. Doctor barely cared, met with me for all of 5 mins, just to misdiagnose me on my hearing loss. She seemed totally uneducated. I had a follow up appointment with another doctor in a different field and he informed me to find someone else due to the lack of explanation and total mishandling of my case. This ENT doctor told me I would be deaf for the rest of my life then 2 weeks later my hearing came back. Total stressful nightmare. WOULD NOT recommend.

Zero Star!

Made appointment with Dr. G after getting out of ER due to major headache related to sinus issues, takes 3 weeks to see doc?? After major debilitating headache with ER visit (I have never been to ER except when I cut half of my thumb off).

They call me and make me reschedule because Doc will be gone. I modify my schedule to adjust for poor planning. Show up to Office, and there are approx 15 people in waiting room. Not bad, but kind of concerning. I got there early to make sure all paperwork was completed on time for appointment.

Appointment time comes and goes, and I am still waiting

Dr. Gujrathi is the doctor I was hoping for.
I have been sent around to multiple offices and felt like none of the staff and doctors addressed my concerns. Despite a long wait, I am very happy with my experience here. Dr. Gujrathi sat down with me and reviewed images. He explained things to me where I could understand. He addressed all of my concerns, and I felt heard and cared for. Thank you!

The previous location was great. It was on the 2nd floor of a medical building. The location in the building there was down a long hallway and was easy to find. The new location is on shea blvd. The building is a single story medical building. The location in the building is almost identical to the spot they were at on highland. The team that located the new spot should be given recognition for hte location. It is Awesome. The medical team at AOC is terrific. The Doctors and the assistants were informative and answered any questions I had. Highly recommend AOC

I had an appointment with Dr. Chapel on February 16, 2021. After performing an examination and conducting a hearing test, I was told that that I would receive a phone call to schedule an MRI to determine if I have an acoustic neuroma causing my symptoms. It's nearly 4 months later and I'm still waiting for this phone call. Uh, I think it's kind of important to know whether or not I have a tumor on my auditory nerve. My condition has deteriorated since then and I'm in no better position than when I saw him in February. Take my advice and don't waste your time on these clowns.

They are always behind! Always. At least an hour wait over the appointment time... every single visit. Then when you talk to the office they say oh it’s only 30 minutes why are you upset? How about my time matters too. Skip this place I won’t be back.

Long review - will need to update as I get a second opinion. For reference, I am 27 years old with no previous history of ear or sinus issues. I would give 0 stars if possible.

I was referred by my PCP for ear problems that have risen over the last few months. I let the doctor know that about a year prior, my PCP wanted me to see an ENT to possibly have my tonsils removed for strep that I seemed to be getting frequently as an adult. I was busy and never made the time until now, when my ears are in pain. I saw PA Russell Poland and had a bad feeling from the start. I let him know that I was referred

I went to their Kierland Scottsdale location. My review is based on the staff and the service not based on the physicians as I didn't get to see the Physician. Staff is not helpful and rude. Charts are all over the place which shows that no one cares. Staff driven office, beware...

If you need timely answers, I'd find a different Doctor's Office! This practice's front office is terrible at the basic task of scheduling and they wasted five worrisome weeks when they realized they booked me with a doctor that can't help me!


I was referred to Dr. Rothman in Mesa for a mass on my jaw early in October. It was going to be 3 weeks before I could be seen. Yeah, I get it, specialist, etc., fine. Two weeks later I get a call and they tell me Dr. Rothman doesn't take my insurance and I needed to see Dr. Gujrathi, another Head & Neck Surgeon within the

Let's talk about the obvious, this office runs late. Doesn't matter who you are seeing. Dr. Simms is an amazing respectable surgeon. Her assistant Jen needs to work on her customer service and empathy with patients. It is too bad that patients have to deal with her. I would switch doctors if I could just to not deal with her.

Dr Santorelli and every lovely person at St Joseph’s Out Patient surgery center give such exceptional care. My fiancé had to stay overnight and the staff caring for him during this entire process have been overwhelmingly kind to him. We appreciate the hospitality immensely!

Worst Doctors

The front end staff will screw around alot and are very passive aggressive towards patients.

The doctors of immature psychopaths. Who care nothing about Peoples Health or making them better.

Only about money, And Hustling your Insurance.


Had ENT surgery and requested Images to be taken of Sinus. Doctor lied and never took them. He put on paper that he fixed and saw no fault with upper sinus. yet on CT scans afterwards there IS.

Meaning he charged for work that was never done.


Dr G and Dr Sanrerelli are crooks. Avoid this place at All Costs

Stay far far away if you value your time! I have used this office for four years for my daughter, she is almost six. Our last and final straw was the over hour wait during covid where the waiting room was behind full! The excuse is they were busy. Sorry not okay.

Most of the doctors are great but you will wait years to get through the answering service. Years

I had an appointment for 10:20 a.m., checked in at 10:08a.m., still haven't been called and it's 11:15 a.m.. Thank goodness I didn't have anything else scheduled this a.m.
The receptionist just told me they were a little behind, I'd say the r a lot behind.
We'll see how it goes from here.
Not real happy right now, but I've been waiting to see my DR. For quite some time since he cancelled the last appointment.
Everyone that has checked in prior to me has been called back to see their Doctors???
The least they could do is give us an update, Customer Service is lacking

Dr. Santarelli was the BEST! Got an appointment with him quickly and septoplasty surgery went great. The staff here is very responsive and I got in exactly at my scheduled appointment time. Seems like other people maybe had a bad experience with a specific doctor, or just like to complain, but I will definitely be back.

I went to see a doctor at the Highland office. I told him why I was seeing him (3 different issues).
He said, "Tell me the one you want help with the most."
WTH does that mean!?! He can only help me with one issue and not the others?!?
After a quick exam and telling me what I already know he said there's nothing he can do. Really?!? I'm supposed to live in pain?!? He mentioned voice therapy but said it was loaded with hippies. Wow! For a young doctor I didn't expect such a derogatory comment.
Heading to Mayo. Hopefully I'll get some help there.

After being referred to them for several reasons, I called to make an appointment. I was on hold 23 minutes before I elected to use "call-back" option (once selected they call you back when your spot in the que comes up). 4 hours later still no call. So I called them back and was on hold another 15 minutes before someone answered. I made the appointment but was thoroughly discouraged with the whole appointment making process. After I hung up I was so frustrated with this type of customer service- I mean if this is how they operate a simple phone system, and can't follow instructions

I had an appointment for my ear pain. By the appointment day I suffered for mor then 2 months.
I came in 12 minutes late due to morning traffic delay, signed in, they charged me a copayment, and then 20 min later told me that the doctor don’t want to see me due to me being late for 12 min. Sorry, not even the doctor but one of the nurses practitioners.
Funniest part - it took them lots of “efforts” to return the money they charged me with such a fake smile.
I will report this case to the Arizona department of Health services. Outrageous situation. These people consider it is “ok” to

Making an appointment is quite difficult, as the physicians are booked out at least 2 months. Established patients do not have same day or next day sick appointments, even when in pain. Dr. Gujrathi is only in the office twice per week, so that makes scheduling a nightmare. When I asked for a sooner appointment, I was transferred into the voicemail of "Northa" who is the only one who can authorize a sooner appointment for this Doctor. She never called to say that Dr. G was not in the office until 3 days later, and offer another plan. This office does not allow you to see another

I was diagnosed with a very rare sinus cancer. I was shocked by the diagnosis and terrified about the cure. Over the last three months I have come to realize that although curing the cancer has a very high priority to Dr. Santarelli, the top priority is the patient. I have been seeing him for the last three months and can say that Dr. Santarelli has met or exceeded all of our expectations. He is very professional, very caring and I wouldn't hesitate to recommend him.

Best ENT group in town. These doctors are well trained and solid. Highly recommended.

To Whom it May Concern at Arizona Otolaryngology Consultants,

I wanted to let you know how frustrating and disappointing it is as a customer and a mother to be billed for services over one year and three months after the date of service. My daughter received services from AOC in January of 2017 and we didn't get the bill from that service until April of 2018. You should be aware that letting that much time pass made it very difficult for my family. Since the year of 2017 had been closed out and our deductible had been met in January with this surgery we were under the impression that our

This office and business in general is horrible!! My daughter received tubes in her ears over 3 years ago now and the day of surgery we were told the total owed was a little over $1500 and we paid it all that day. Now 3 years later my daughter has gotten some erasers stuck in her ear and could affect her hearing and I'm being told they will not see my daughter till we pay another $400 that they are saying is owed to the doctor now from 3 years ago. Just incredible they are that they would deny a child services for something we have already paid for!! I would not recommend them to anyone! Horrible

I think the doctor is ok. He bothers me a bit in he is very wishy washy. He keeps using terms like well I am not a fortune teller. Or it is your choice. I come to a doctor to get some advise. I want their expert input then I will decide. He just acts like he doesn't care. I get the feeling that 2 minutes into your apt he mentally has moved on to the next one. My wife even said she was confused why it felt like we were getting no direction or advise from him.

The support staff of indifferent at best. Some of them look at you like how dare you bother me. The last 3 apt I have waited at least

After giving me a hearing test in 2010, an audiologist at another firm told me I need hearing aids. I bought one, but noticed no difference in my hearing. He assured me that without it, my hearing would get worse faster. Two years later he tried to sell me new, improved aids for both ears. I decided to get a second opinion (actual three more opinions). All three said I was not yet ready for a hearing aid. I just had my hearing retested by audiologist Andrea Kristalovich at AOC Physicians. She said I was still not yet ready for a hearing aid. When I told her that the previous audiologist had