Biltmore Eye Physicians
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Biltmore Eye Physicians
We want to be the ophthalmologists you trust in Phoenix for your eye care needs. From our modern ophthalmology office, we offer the latest in eye disease detection, treatment and eye surgery consultation utilizing state-of-the-art equipment and innovative technology. Call us today! Comprehensive eye care in an intimate setting with an emphasis on the highest standards and patient satisfaction.

Perhaps you have cataracts, glaucoma, macular degeneration, or you have suffered an eye injury. Maybe you have decided to correct a long-standing vision issue with vision correcting surgery, such as LASIK, or you simply want a general eye exam.
Services
The practice provides a variety of ophthalmic services, from comprehensive ophthalmic examinations and ancillary ophthalmic testing, to contact lens fittings and cataract and refractive surgery. As medical doctors specializing in ophthalmology, we are all highly trained and skilled clinicians who are certified by the American Board of Ophthalmology.
Robert received his Bachelor of Science degree from Arizona State University, where he was a member of Phi Beta Kappa Honor Society. After earning his medical degree from the University of Arizona, where he was inducted into the Alpha Omega Alpha Medical Honor Society, he completed his internship at Good Samaritan Regional Medical Center in Phoenix and his ophthalmology residency at the University of Oklahoma Health Sciences Center.
Dry eye syndrome is a common disease in which the eye under-produces or poorly produces tears, or tears leave the eye too quickly. The tear film consists of three different layers: a lipid layer, an aqueous layer and a mucous layer. A normal functioning eye constantly produces this tri-layer tear film, which acts as moisturizer and lubricant.
Glaucoma is a disease that affects the optic nerve, the part of the eye that receives the images we send to the brain. When damage to the optic nerve fibers occurs, blind spots develop. These blind spots usually go undetected until the optic nerve is significantly damaged. If the entire nerve is destroyed, blindness results.
A corneal transplant is a surgical procedure which involves removing all or part of a patient's diseased or damaged cornea and replacing it with healthy corneal tissue from a donor. The cornea is the clear element at the front of the human eye, which refracts incoming light as it passes through to the inner eye.
Reviews (20)
Kim M.
Kim M.
Sep 10, 2021
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I can't say enough about the exceptional care I received from Dr. Bob and the staff at Biltmore Eye Associates. I had seen three different optometrists for an issue with blurred vision and none of them could figure out what was wrong. I paid for expensive retinal scans and other procedures for them to supposedly figure out what was causing the blurred vision but none of them could. I sought out an ophthalmologist on my own and lucked out and got an appointment with Dr. Bob who immediately recognized that the cataract was the issue - and something that all three optometrists should have easily
Paul Metz
Paul Metz
Aug 29, 2021
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My friend is sitting in the doctor's office for over 45 minutes waiting for somebody. I do my eye doctor here too but I will probably be changing doctors aftet this.. It seems to be a habit and call you quickly from the lobby into the room but make you wait there
Paul
Supersweet B.
Supersweet B.
May 05, 2021
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Dr. Villareal is an excellent doctor. She is very thorough and explains everything very well. The staff at this practice is another story. Terrible. One staff member who stated she works in the back office with the doctors hung up on me after I called in for more details on a prescription I was given. Before hanging up, she asked me what I wanted her to do. On my first visit the tech clearly didn't know what she was doing. She did an exam on me that took about 20 minutes. I had to come back in and redo the exam for a second time. There seems to be a trend where great doctors come with awful
Karlitos
Karlitos
Apr 22, 2021
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Dr.Bob and his staff are great they treat me like a vip every time I come in. I had issues with my eye and dr.bob took me into surgery and healed the problem. Since then I am sold on their loving and caring services. Their doors are always open to me and I really appreciate that. I highly recommend him and his staff
Sam Leyvas
Sam Leyvas
Jun 21, 2020
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Have had two cataract surgeries - several years apart. A year after the first surgery, I had an eye doc comment on the quality of the cataract removal. Which of course only confirmed my original decision to seek out Dr. Bob in the first place. When it was time for #2 last month - I was so comforted knowing Dr. Bob was still practicing. He’s such as talented and caring surgeon. Highly recommend!
Diane D.
Diane D.
Dec 10, 2018
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Both doctors are excellent--my husband sees Dr. Bob & I see Dr Ann, but have seen others too when needed. Great office staff.
Gary B.
Gary B.
Sep 21, 2018
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Dr. Fintelmann is fantastic. He truly is an expert in the eye care industry. He showed genuine concern, was thorough with his examinations, explained various options and took time to answer my questions. You can tell he really cares about helping people. I've never really been a fan of going to the eye doctor but Dr. Fintelmann and the staff at Biltmore Eye Physicians make me feel welcome and cared for. You don't feel like you're at a run of the mill ophthalmologist office. If you're in Phoenix, I highly recommend them!
Tina J.
Tina J.
Jun 27, 2018
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I met the Doctors Bullington when they were just out of medical school opening their first practice together. I worked for an ophthalmologist friend of theirs. They were two of the nicest people I had ever met. I only wish I lived closer to their practice. I know so many people, family included, who are very satisfied patients at this office.
I wanted to address Megan H's post to say that calling out an employee by name on Yelp is nothing short of bullying. Please do your research because a prescription for glasses is to correct a refractive error, not necessarily a medical condition. I am
Gary Block
Gary Block
Jun 23, 2018
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Dr. Bullington provides excellent care. I was very impressed from the moment I came in for a consultation. Every one there was great. I've finally found an ophthalmologist I can trust and rely on. I highly recommend them for eye care!
Chris P.
Chris P.
Nov 29, 2017
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Dr. Villarreal is a superb doctor who takes her time to truly examine and diagnose/treat her patients, which is quite rare in medicine these days.

Not sure about the other reviews complaining about support staff and wait times, as my son was seen promptly and the whole office was very professional. Perhaps these were incidents that transpired secondary to the thoroughness of the diagnostic work up; this is something to applaud not criticize IMHO.

Some cases are straightforward but others are more complex and you cannot always guarantee a quick 10 minute exam will cure what ails you. Although
Jacqueline K.
Jacqueline K.
Nov 04, 2017
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I chose Biltmore Eye because of the proximity to my home and that my insurance covered them. I went for an issue with corneal erosions in one eye and love that I was offered natural treatments like exercises, supplements, and using drops and ointments. I have worked with Dr. Fintelmann and Dr. Bob--both are incredibly caring and excellent at what they do. I would return weekly to check healing and my care plan was adjusted. Each time we would discuss possible surgical options but I decided to take the least invasive route first. The condition I have gives me great excruciating eye pain in the middle
Megan H.
Megan H.
Aug 24, 2017
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Dr Fintelman was fabulous. I am giving this one star because of his front desk employee, Diana. I called because I was charged $245 at check out because they said I didn't have a medical diagnosis even though I was prescribed glasses which is a medical diagnosis. She continued to be rude and argue with me to the point that I had to speak with the Office Manager, Bonnie who was more than willing to have Billing look at my chart and issue. Diana needs some customer service training stat or this office will be going down hill.
Urban Diner D.
Urban Diner D.
Aug 23, 2017
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Clearly Dr Bob and his outstanding staff do not need my review-- but since I rely on Yelp reviews myself, felt it may help others.
When I needed an outstanding Ophthalmologist (since only the best would be acceptable for me) Dr Bob and his team; Bonnie, Monica, Diana, Stephanie and the entire office--- including the amazing Catherine, his understudy... they have all gone above and beyond the call of practice and service.
When I first came to Dr Bob for a contact lens that was stick behind my eye.. Dr Bob, being gifted in listening & nurturing took a gentle approach and easily managed to remove
Blah Blah
Blah Blah
Aug 22, 2017
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Not very helpful. Been to several eye doctors and still can't find the issue with my eyes. I secretly got charged over $150 dollars weeks later when I was told the temporary duct plugs were free. I thought I find better treatment here but really isn't any better than the wal mart "docs"
Meredith S.
Meredith S.
Aug 03, 2017
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Best eye Doctors in town!!!
I have been seeing Dr. Ann Bullington since 1992. I would not trust anyone else with my eyes.
All the other Doctors in the office are great, I have seen almost everyone at one point in my life.
Peter E.
Peter E.
Nov 10, 2016
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These guys literally saved my left eye! Dr. Bullington did a lens replacement on my left eye when I developed a cataract that took my vision down to 20-1500. It is now 20-20. A year and a half later I managed to detach my retina, and Dr. Villarreal got me in for an exam at 10 o'clock at night on a Saturday! She then personally referred me to a retinal specialist, who I saw first thing on a Monday morning. I eventually had the surgery and ended up facedown for seven days as part of my recovery, but everything turned out alright and I still have close to 20-20 vision. Dr. Bullington and Dr.
Nicole H.
Nicole H.
Aug 03, 2016
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Dr. Villareal is a great doctor and we have been seeing her for years. I scheduled my daughter's yearly exam for the beginning of the summer so that she wouldn't need to miss school. School is starting and my daughter said she would like a new pair of glasses for school. However, when I called to receive a copy of her eyeglass prescription I was told my daughter didn't have an exam for glasses at her yearly exam- what?!?! We would need to make another appointment and pay an additional $60. Every single time you go in their office you wait for 2 hours. This would require her
Valerie A.
Valerie A.
Jun 10, 2016
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I see Dr. Bob and he is great! Everyone is very friendly and this place was recommended by a friend. Highly recommend.
Greg B.
Greg B.
Jan 15, 2014
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Excellent! I had a chronic weepy right eye after chemotherapy. I thought it was infected but found out that it was just blocked tear ducts that could be "treated" with hot compresses or hot water from the shower. Oh, they did have a machine for that but recommended that I try the inexpensive way first. Works like a charm! So polite, and caring. The staff is a little cooler than the doctors but I went to see the doctor, not the staff. These are eye doctors, not people fitting you with glasses, although they do write prescriptions for glasses. I found them by asking other physicians
Shelley P.
Shelley P.
May 15, 2013
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I have seen Dr. Bob and his sister as well. They are very soft-spoken, gentle and knowledgable. My neurologist recommended me to them.

Note: they are opthalmologists not optometrists.