Mister Natural Services

As fate would have it, today's carpet cleaning fell on our first big snow of the season - but it didn't matter. Omar and Manual were the pinnacle of professionalism and worked with impeccable care and kindness, throughout the entire service. They moved furniture, cleaned base boards (that helped us immensely) and represented their employer with the utmost integrity and respect. This is why we have been "greatest-fan" customers of Mr. Natural Services (in Roselle) for decades! Another awesome carpet cleaning on the books.

Thanks, & Happy New Year,
Cassie in Bartlett

Positive: Responsiveness
I used Mister Natural for a dryer vent cleaning. There was some confusion with the appointment time and a issue but I was able to call and speak with Abraham who solved the issue in 2 minutes and he was able to keep my appointment and were right on time and very professional.

Super friendly and kind! Abraham made dropping off and picking up my carpets a very Comfortable transaction. As a woman it's not easy to go and do these sort of drop off and pick up type of transactions and he made it a breeze! Also he was kind enough to enough to load and unload my car and was very clear with me about the cleaning service I was going to need on the carpet. Thank you!

Bought a new house needed Carpet stretching ,Dryer vent cleaning, carpet shampooed.
Carpet stretching was great they outsourced it came on Friday the day I closed on my new home and Jason was supposed to call about the other services I need after multiple call to the office that day the receptionist says he isn't in and would return my call now it's close to close and I call back and he tells me all trucks are out and he would call me back on Monday to schedule me. 2 weeks later no call no show
Called another company on Monday and we're out that day and we're a lot cheaper

First time I used Mr. natural, on a referral of a friend, they did our vent cleaning, very professional, fast and efficient, polite, and did a great job. The price was better than others I checked out. Customer service was good. Kudos to Cristian and Alex who did a great job

I had to use this company due to my condo association. The technician came an hour late after the proposed 4 hour window. He spent less than 10 minutes and I didn't like the clean. He didn't move the dryer to vacuum the wall vent.
Service: Standard clean

The last 2 years we have had Mister Natural cleN our dryer vent per our association. This year I called and made an appointment 9/17/21 like usual (see phone log pictured) and was told it woukd be 10/27 between 8am-11am. I took the morning off to get this done and they arrived on my street at 8am and did everyone elses house but ours. I went out and asked why they werent doing our house and they said we are not on the list. They kid said to call the office. I called spoke to a female she said no record of our appointment. Put me on hold for awhile then said we can come back this afternoon. This

Do not use them! I had them do a simple dryer vent cleaning and they didn’t even clean the outside vent. It was completely clogged and after they left my dryer still wasn’t heating. I had to have another company come out and inform me that Mr. Natural didn’t clean the vent properly. When I called Mr. Natural for a refund, they tried to fight it with me but then agreed to refund my $95. I attached a photo of what the vent looked like after they claimed they cleaned it. Well it’s been 3 weeks of unanswered calls and I still haven’t gotten my refund. Poor service and customer service. Go

We moved here from CO and after the level of service and deep clean we received from our provider there, we are really disappointed in what we got with Mister Natural. We spilled coffee on the staircase and although we asked that the stairs be cleaned, it as still there. The carpets hardly looked like they were professionally cleaned. It's just not as thorough as we had hoped. We will not be using them again.

Extremely well done. Very clean and very satisfied. One note, they take a long time to do orders.

7/22 They came out to clean the dryer vents. They spotted that my untrained dog went number 2 on the stairs. We picked it up and apologized they called Human Services on us. If the slightest thing is wrong with your home they will do the same to you. You have been warned.

They won't be able to find your house either-even if you live in an association that picks to use them. Please help us find your house, and I go outside and have to direct them for over 20 minutes in a small complex. They are in this area almost every day and yet they still can't find homes in our association.

7/30

We are very happy with the efficiency and professionalism shown by the two technicians that provided air duct cleaning for our condo. They arrived on time and took care when moving their equipment around the unit to reach all registers. We recommend Mister Natural Services for air vent cleaning.

Recently had my balcony powerwashed by this company. My homeowners association set it up for a Saturday morning at 8 a.m. I advised them that I work overnights and would not be home. Said no problem everything is done from outside. So imagine my surprise when I arrived home at 0830 to find a man in my living room. One of the workers had opened my patio door and walked in. When I confronted him and asked him why he was in my apartment he said I was told no one would be home??????????so that gives someone the right to just walk in. I had electronics sitting on my dining room table. Had I not walked

This was my FIRST time and couldn't be more pleased. Carpets look new, my recliner is cleaned professionally and I would HIGHLY recommend this company!

Mister Natural came to my condo building to clean the internal and external dryer vents in our apartment. They were courteous, respectful and very nice. The whole process took about 5 minutes! I feel lucky that my condo building provided this service for us and I would recommend them for any service they provide.

We were using their services since many years and now we had bad experience and it's not delivered they promised. Owner promised to come with camera but never showed up. I feel guys cheated and did not clean what they were saying and of course when asked they said they opened the vent and cleaned but Complete liars. I will not recommend them and will notify all my family and friends to be more careful and if possible hire someone else.