In business since 1980, REMS has served Salt Lake and Provo Area property owners for over 30 years. REMS' stands as one of Utah's largest and most reputable management firms. Whether your property is a single family home or multi-unit REMS' provides all the necessary management and maintenance expertise you expect from your property manager - without sacrificing any of the personal and responsive care you want.
REMS markets your property on approximately 20 different websites at no additional charge. We currently boast a 98% occupancy rate. Prospective tenants are carefully screened via criminal, sex offender, background checks along with credit, landlord and employment verification. Rent is due on the 1st, late on the 5th and Pay Rent or Quit Notices are served on the 8th.
REMS markets your property on approximately 20 different websites at no additional charge. We currently boast a 98% occupancy rate. Prospective tenants are carefully screened via criminal, sex offender, background checks along with credit, landlord and employment verification. Rent is due on the 1st, late on the 5th and Pay Rent or Quit Notices are served on the 8th.
Services
Absolute client satisfaction and loyalty is everyone's job. We will exceed our clients' expectations by understanding and strictly adhere to the REMS Standard Operating Procedures and by incorporating the company's Beliefs, Values, and Vision into our work with our real estate management in Provo, UT.
Property Management is the single most important factor in the success of your investment property with our property financial reporting in Provo, UT. It is designed to minimize expenses, maximize income, and enhance your property's value. This dynamic process requires highly trained, qualified, and market-wise management personnel.
Property Management is the single most important factor in the success of your investment property. It is designed to minimize expenses, maximize income, and enhance your property's value. In today's competitive marketplace, selecting the right management and leasing team for your property may be the most important decision you will make toward the success of your real estate investment.
We have been a tenant of REMS for the past 5 years. During this time we have grown from a small 8 employee company to a staff of 35 occupying 6,000 square feet of office space. Whenever we had reason to call REMS, the office staff was always very professional and friendly. Even when they couldn't respond positively to our request due to budget or lease constraints, we were appreciative of the concern they expressed.
Reviews (20)
Julie Colby
Jul 24, 2021
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Critical: Professionalism, Quality, Responsiveness, Value
Absolutely the worst management company I have ever worked with. No maintenance, very hard to get ahold of, not in their office during posted hours, payment portal went down multiple times so we could not pay rent when we tried, did not abide by the contract, and were rude and obnoxious.
Absolutely the worst management company I have ever worked with. No maintenance, very hard to get ahold of, not in their office during posted hours, payment portal went down multiple times so we could not pay rent when we tried, did not abide by the contract, and were rude and obnoxious.
Ryan Haldeman
Jun 11, 2021
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So disappointed with REMS. After purchasing a property with 3 units, REMS aggressively went after a valued tenant for a mixup on their end. They threatened to evict the tenants who decided to leave after years of being a solid paying tenant. They were completely unprofessional with the tenants and cost us thousands of dollars as the property sat empty for over a year after that.
Robert P.
Dec 29, 2020
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I've had an over 17 year relationship with REMS. Always professional and trustworthy. Together we had had to deal with some of the difficult situations that come with leasing turnover, but they make it about as painless for me as I could ever expect. Highly recommend. I have directed other owners to REMS who continue to thank me.
Shana O.
Apr 30, 2020
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REMS is a TERRIBLE! company. Our lease was directly with our landlord. We lived there 4.5 years, paying monthly rent early or on-time before they moved out-of-state and hired REMS to manage the property. After four or so months, we were left with a note on our door (I was at home in that area of the house and never heard a knock or someone ring the doorbell), addressed to John Lund, the America First President and CEO, who's signature was on our monthly cashier's check, telling him to pay an additional $560 or move out in 3 days.
After calling their office multiple times, leaving several
After calling their office multiple times, leaving several
Veronica Castro
Aug 27, 2019
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Brad and the team at REMS are professionals in the real estate and Property Management industry that truly add value to any transaction they touch. I've worked with lots of real estate agents and property management companies and often times was not impressed with the service I received for the price paid. Brad Sears helped us through a difficult small apartment building purchase and handled everything with urgency, professionalism, and expertise. Often times he did work the selling agent should have been doing, just to keep things moving. I highly recommend Brad and his team for your real estate
AMber Ballard
Aug 25, 2019
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As a property owner, I have truly appreciated how REMS INC has conducted their services. They are always timely in their responses and keep me informed on any large repairs that may be needed. They are able to leverage their vast network of professional contacts to help with any needs and their knowledge of the industry is excellent. They really know how to manage properties!
I also want to give a special call-out to Autumn who has been fantastic to work with and is always looking out for people's best interests being willing to help wherever she can.
I look forward to continuing to use REMS
I also want to give a special call-out to Autumn who has been fantastic to work with and is always looking out for people's best interests being willing to help wherever she can.
I look forward to continuing to use REMS
Mariah T.
Jul 05, 2019
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If I could give zero starts I would. I rented an apartment from them for about 2.5 years- with the first year being on a joint lease. During the first year rems was decent however never got back to us in a timely manner or followed through with anything. Then, as I contacted them saying I'll be on a single lease and would like to sign for another year, I was told in writing they'd send a lease over however I never received it. This left open a lot of uncertainty on my end as I never knew if I would be kicked out or could stay, rent would go up, new lease terms, etc. On top of that, being
Jeff Beddow
Jun 27, 2019
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Using REMS INC has been a very pleasant experience for me! The company does an excellent job in advertising for, screening and obtaining good tenants. They also provide good communication and follow up on any maintenance issues. All the people I've dealt with at REMS are very helpful, courteous and cheerful. I would recommend REMS to anyone wanting an excellent property management company. They care about owners, properties and tenants alike.
Sarah Hancock
Dec 25, 2017
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Update: Sadly, I would not recommend REMS anymore to anyone. After trusting them and believing what they told us about the upkeep of our property, we found out that the home we owned had been destroyed by the tenant. After the tenant had been evicted, REMS told us that the home would be rent-able again right away. Once we saw the home, we found that was not true. It cost us $30,000+ to repair the home to a descent and livable condition again. I am so disappointed in the dishonesty of this professional company.
Old review: We are owners of a property and after having a negative experience with
Old review: We are owners of a property and after having a negative experience with
H. F.
Apr 20, 2017
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I was a tenant of REMS for three years. I don't know who the owner of the property I rented is, but I feel bad for them because I'm sure they're paying too much for bad service.
I had to stay on top of everything to make sure things were taken care of correctly. It was difficult to get a hold of anybody on the phone. I usually just had to leave a message, and then I rarely heard back from them. If I sent an email I had to specifically ask for a response so I knew they had received it.
As a renter you don't have much choice in who you rent from, but If you have to rent from
I had to stay on top of everything to make sure things were taken care of correctly. It was difficult to get a hold of anybody on the phone. I usually just had to leave a message, and then I rarely heard back from them. If I sent an email I had to specifically ask for a response so I knew they had received it.
As a renter you don't have much choice in who you rent from, but If you have to rent from
Donald Sam
Jan 20, 2017
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REMS got back to me about my heater not working within an hour of my email and was able to get someone out right away to fix it. I have a small infant and it means a lot to know that they get back to you when you leave a detailed message. My fridge also went out and REMS was able to help me get a new one right away and even call to let me know what was going on. I appreciate them working hard to keep our apartment up and running and all the effort that goes into filling every renters requests. Great job guys. Thank you from our family.
Ana L.
Aug 11, 2016
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Natalie S.
Mar 10, 2016
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First part half of the year went flawless, than our place got a new owner. The rental was still with rems. We have had ongoing payment problems since. With many calls and reassurance each time. Received a pay or vacate. I'm never late and they have a serious issue with autopay and follow through. Can't wait for our contract to end. It has been nothing but stress for the dumbest reason ever. Avoid this company.
Cree H.
Jun 12, 2014
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Can i give negative stars? DO NOT RENT FROM THESE PEOPLE!! Save yourself time, money, and stress. we rented for almost 2 years from this company and moved for my husbands job. we sold our contact out. and were told we would receive our deposit back. we finally received our check in the mail with deductions for things such as "sale out agreement" which were 300$. when I called to get answers the person I needed to speak to was "in a meeting". let me tell you these people are ALWAYS in meetings. we were told we had to email the payables accountant. we did and in return we got
Justin Bartha
Jun 10, 2014
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I am currently an officer in the US Army and stationed out of Utah so I use REMS for my property management needs because they are remarkably easy to work with, which has been an enormous relief after working with our previous property manager. There are several specific things that I've appreciated. I am always able to get hold of someone whenever I need to. REMS always returns calls or emails very quickly. They are easy for the tenant to contact too. REMS takes care of maintenance issues very fast and gives very detailed, precise invoices for work done. We get monthly statements and they always
Dillon M.
Sep 19, 2013
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Worst apartment management company that I have ever had.
Rems works hand in hand with a maintenance company called "All-Pro" and they have very poor service. Monte at All-Pro is very disrespectful, and does not keep well documented details of the maintenance his crew performs. He will argue for days with you when you try to ask details about the overcharges for maintenance work.
Go ahead and fill out a check-in sheet, and Rems will be sure to lose it so Monte can avoid having anything fixed when you move in, but he will be sure to come do work later on and charge you for it. Rems owner
Rems works hand in hand with a maintenance company called "All-Pro" and they have very poor service. Monte at All-Pro is very disrespectful, and does not keep well documented details of the maintenance his crew performs. He will argue for days with you when you try to ask details about the overcharges for maintenance work.
Go ahead and fill out a check-in sheet, and Rems will be sure to lose it so Monte can avoid having anything fixed when you move in, but he will be sure to come do work later on and charge you for it. Rems owner
Hillary A.
Feb 25, 2013
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This is the worst management company I've ever rented from.
Either their secretarial staff is slightly incompetent, or they are actually trying to scam you. We constantly have to be checking up on them. For the two years we have been in the same apartment, we have never paid rent late once. We always drop it off in person. This has not stopped them from repeatedly giving us 50$ charges for late rent, where we have to call them and get it cleared up. Sometimes this takes days, as they never call back.
We have been threatened eviction in three days when we paid rent ON TIME and IN PERSON
Either their secretarial staff is slightly incompetent, or they are actually trying to scam you. We constantly have to be checking up on them. For the two years we have been in the same apartment, we have never paid rent late once. We always drop it off in person. This has not stopped them from repeatedly giving us 50$ charges for late rent, where we have to call them and get it cleared up. Sometimes this takes days, as they never call back.
We have been threatened eviction in three days when we paid rent ON TIME and IN PERSON
Nick B.
May 03, 2012
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Any positive review on this place has to be made up. Specially the ones on Yellow pages they even said they have a company writing good reviews for them. This place is a fraud. I rented a place that was in shambles, floors where disgusting, walls had holes everywhere, mold in bathroom, bugs, filth in windows etc. REMS never even rented to me they took over a year plus later. The place that originally rented to me stated to feel out a form so I am not responsible. I filled out 3 pages and lived in the place for over 2 years and gave written and verbal 30 day notice. They said they never received
Laura L.
Apr 13, 2012
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I hired a property management company to maintain my rental house because I wanted to be sure things were taken care of and I was paid on time. I used REMS as my property management company for 18 months (Aug '11-March '12) and it was a big mistake. It was not easy to be paid on time or correctly. On occasion when the tenants paid late, the $50 dollar late fee was incorrectly charged to me - this happened four times!
In July 2011 there was a deposit error where another client's check was put into my account. The person in charge of accounting, Aimee, suggested that I remedy the
In July 2011 there was a deposit error where another client's check was put into my account. The person in charge of accounting, Aimee, suggested that I remedy the
Tamara B.
Jan 16, 2011
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Terrible company, terrible employees, terrible owner. I was owed a refund from them, and every time I called they told me the person I needed was "not there" or " in a meeting" and was told to leave a message. They NEVER called me back! Every time I called to try to get the person, the same girl answered, and eventually she said that the owner was actually the one working on it, and that he was "so busy", so I had to wait until he called me. Which he never did.
After about 3 months of this nonsense, I just emailed the owner saying that I had been ignored for 3 months
After about 3 months of this nonsense, I just emailed the owner saying that I had been ignored for 3 months
