For more than 20 years, MTM has partnered with our clients to develop innovative solutions for accessing healthcare, promoting independence, and connecting community resources. By leveraging high quality customer service and our ability to develop comprehensive provider networks, we help our clients accomplish their goals while achieving our vision of communities without barriers.
MTM is here to take on your biggest challenges in healthcare and public transit. From statewide non-emergency medical transportation (NEMT) brokerage to scheduling and dispatching for major transit agencies, our services aim to improve member health outcomes while aligning with client objectives, reducing program costs, and increasing satisfaction.
MTM is here to take on your biggest challenges in healthcare and public transit. From statewide non-emergency medical transportation (NEMT) brokerage to scheduling and dispatching for major transit agencies, our services aim to improve member health outcomes while aligning with client objectives, reducing program costs, and increasing satisfaction.
Services
For more than 20 years, MTM has been a leader in managing life-enhancing and sustaining healthcare services. On behalf of our clients, our healthcare offerings are proven solutions for improving member health outcomes while aligning with client goals, reducing overall program costs, and increasing customer satisfaction.
In 2005, an analysis by the Transportation Research Board revealed that nearly four million Americans miss or delay medical care each year because they lack transportation. While non-emergency medical transportation (NEMT) and non-emergency transportation (NET) services account for under 1% of healthcare spending, consistent transportation access to healthcare vastly enhances the health outcomes of members and leads to dramatic cost savings.
As America's aging population continues to grow, more elderly individuals-as well as those with mental illness, intellectual or developmental disabilities, and/or physical disabilities-are choosing to forgo care in nursing homes, hospitals, and other institutions in favor of receiving medical care and support in their own homes.
As the healthcare landscape continues to evolve, MTM knows that health plans have two overarching goals: improve healthcare outcomes and reduce overall medical spending. Our preventative care services provide the early intervention support to achieve these goals, helping health plans engage members and divert them to more appropriate care resources.
As communities face transit challenges that require their transit systems to increase access while containing costs, we strive to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations, while never sacrificing our goal to ensure every trip is important.
Reviews (15)
Mimi Dimova
Jan 25, 2022
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Ever After
Dec 31, 2021
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The customer service is good, my would be driver was respectful but they gave her my case around the same time I was supposed to be at the appointment. Luckily my dad's car was available so I was able to make it.
I had a bad feeling about this place when I first called. :/
Being poor sucks and our treatment often goes unnoticed. :/
I had a bad feeling about this place when I first called. :/
Being poor sucks and our treatment often goes unnoticed. :/
David Whaley
Dec 29, 2021
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I was talking to Taylor to set up transportation to get 2 injections in my back.he referred me to RTC and they said they would mail me a application for me to fill out and return and then went back to MTM Chat and Cara told me I can't have a passenger which is required by surgery center to be present in recovery room and for ride back home.THEY ARE WORTHLESS AN USELESS AND A WASTE OF TIME.I gues I will have to call and cancel my appointments.
Shanae Ahmad
Nov 25, 2021
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Joe Silva
Oct 28, 2021
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Monique D.
Oct 19, 2021
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This company was never GREAT but at least OK in a pinch but its gone to the dogs in the past 6 months or so, overscheduling drivers, lying about eta, failing to provide a driver at all, refusing to honor any preference for a regular driver, calling the wrong number to make the confirmation, being generally rude and pissy and full of themselves on the phone as if you were supposed to be feeling beholden, and now hitting rock bottom refusing to book transportation for clients without some sort of disabilities review by the RTC to determine wether they reckon your fit enough to be pitched onto a bus
Preme Bishop
Jul 15, 2021
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Stefani Felthoff
Apr 30, 2021
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This company is terrible. For almost all 2020 and beginning of 2021 my client was able to have me with her for her rides and all of sudden when I call to make an appointment they say it's not allowed. They made us have to get a doctor form to allow her to have someone with her for assistance. Then refused to pay for a ride to a dental appointment, claiming it doesn't count as medical. This company needs a lot of improvement if that's even achievable by them. So disappointed in how this company functions
Kalix Muangchoo
Feb 18, 2021
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Was listening to one of their agents named Carlos talked to a lady who needed to schedule a ride to get her second dose of the vaccine yesterday. They should not be in business given how condescending and rude their agent was to her. He accused her of trying to get a walk-in (not his place) then again accused her of lying when she said the location was at Encore hotel (again not his place). I just found out today that the driver never called and she nearly missed her appointment for the second dose.
Shauney Jr
Sep 26, 2020
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Slum service that has no standards. Customer service is non existant. Disregard for their clientele. MTM ONLY cares about the money. Not once but TWICE, my Uncle had a scheduled pickup and MTM did not call or knock on his door to take him to his Dialysis appointment. They didn't even bother to wait. Unacceptable. He just got out of the hospital & he was ready on time. This company obviously only cares about the money. DO NOT USE THIS SERVICE UNLESS IT IS YOUR VERY LAST OPTION! Ghetto Company that will probably not even have an explanation on why. We are going to Channel 13 investigates to hopefully
E. F.
Sep 23, 2020
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First scheduled transportation, but Ride never showed up!
I called to schedule a ride for our appointment at 9am. Scheduled pick up was at 8:30am. I waited outside the house at 8:20am because I didn’t want to miss the ride. At 8:45am the ride wasn’t still there so I called the office (where’s my ride). I was told the ride is running late and should be there within 15mins. 9:20am came and still no ride!!!! I called again and the scheduler couldn’t give me answer as to where the ride was. I missed my appointment that I scheduled 2 months ago! You had no idea how important it is for me to
I called to schedule a ride for our appointment at 9am. Scheduled pick up was at 8:30am. I waited outside the house at 8:20am because I didn’t want to miss the ride. At 8:45am the ride wasn’t still there so I called the office (where’s my ride). I was told the ride is running late and should be there within 15mins. 9:20am came and still no ride!!!! I called again and the scheduler couldn’t give me answer as to where the ride was. I missed my appointment that I scheduled 2 months ago! You had no idea how important it is for me to
Hannah L.
Jul 08, 2020
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I would give 0 if I could. I take my special needs daughter to 3 different therapies and to get reimbursed for all these trips is an absolute nightmare. They deny reimbursement for any little reason plus they make up stories, saying I called and cancelled all the trips when I never called them at all. They verify if there was ever a phone call from me and of course, they are not able to find any calls because I never called! Then once you appeal, they will never pay. I have never gotten paid from all the trips that I appealed. they always say denial is upheld. So what is the point?
Very frustrating
Very frustrating
Alex P.
Jul 07, 2020
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Every week 3 time power week I'm calling to setup transportation for my mom to ride to and from dialyses center.
In mots got very polite and experience people but sometimes its simply terrible. Mom rides with PCA on wheelchair and CS cant find time for ride simply because they doesn't know how to use reservation system. I'll take me forever on phone and get this supervisor not even to fix problem. Horrible company with inexperience staff and management who doesn't care at all.
In mots got very polite and experience people but sometimes its simply terrible. Mom rides with PCA on wheelchair and CS cant find time for ride simply because they doesn't know how to use reservation system. I'll take me forever on phone and get this supervisor not even to fix problem. Horrible company with inexperience staff and management who doesn't care at all.
Lena P.
Oct 18, 2017
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Josh S.
May 05, 2017
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I'm very thankful for the MTM program. When I 1st came here, it was during the transition so it seemed pretty hectic, but now things run really smoothly.
I have to give a lot of credit to Tina, the front desk lady. She is very patient, professional, very kind and understanding. She has a very difficult job.
Thanks again.
I have to give a lot of credit to Tina, the front desk lady. She is very patient, professional, very kind and understanding. She has a very difficult job.
Thanks again.
