Our expert team is ready to help you maximize your property's potential! We can handle tenant screening, tenant placement, property marketing, rent collections, and much more! Our owners trust us everyday to help their properties perform at the highest level possible. We service a large area of Western PA and have the staff to handle any issue that might arise with your property!
We are continuously striving to improve everyday to deliver the best service possible to the clients who depend on us! We have been in the business since 2002, we are committed to providing our clients with superior service! Our staff has many years of experience and our location in Carnegie allows us to service a large area of Western PA!
We are continuously striving to improve everyday to deliver the best service possible to the clients who depend on us! We have been in the business since 2002, we are committed to providing our clients with superior service! Our staff has many years of experience and our location in Carnegie allows us to service a large area of Western PA!
Services
Mace Property Management was established in May of 2002 consisting, at that time, of Alex and Paula Deacon and one licensed agent. At that time, Alex was a full time, top producing real estate agent with Keller Williams Realty. Fast forward to today, Alex is now Co-Owner of Deacon Hoover Real Estate Advisors.
We market the unit for rent and once we pre-screen a tenant on the phone then we will set up a showing. At that point the prospect must fill out an application and pay a $30 application fee. We run a credit, criminal background and a recent eviction check. We also look at their debt to income ratio which is also a very important criterion.
Please make sure to fill out the application fully and with as much information as possible. The fee for the application is $50.00 per applicant. Each occupant over the age of 18 years old must be on the application and pay the application fee. Also, if a co-signer is required, the co-signer (or co-signers) must also apply, submit paystubs/proof of income and pay the fee as well.
Reviews (10)
Ray Farrow
Jun 25, 2021
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They were just Ok as a management company. I caught 3 accounting mistakes which caused me to end my contract with them. I couldn't figure out if they were really mistakes or if they were overcharging me. When I complained about a charge they sent me a screenshot of their books justifying the charge but the money receipted was different from the total on my report that's was on my owner portal. They fixed it but after the third time I got tired of checking behind them so much.
Tayler Newman
Oct 17, 2020
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Awful property management company. As a renter this place is AWFUL!!! RUN ! I am a renting in a townhouse in the Robinson area and have had to have the residence serviced OVER A DOZEN TIMES. Delayed service calls to buildings, and they never fix the problems in the property. Each time they sent a contractor they only did quick and cheap solution. My bedroom closet has UNHINGED OUT OF THE WALL TWICE. A plumber had to come THREE TIMES to fix THE SAME ISSUE on a bathroom sink and constantly running toilet because they never did it right the First time. The water heater expansion tank broke, The Air
Travis Humberson
Nov 13, 2017
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I have been a tenant of one of the properties that MACE manages for 4 years and have had nothing but positive experiences with them. Last year we had an issue with the air conditioning. We called Mace and spoke to Jennifer. Not only was she professional and understanding, but she had someone out to fix the unit promptly. I don't exactly understand all the negative comments and reviews, but like I said previously, all my encounters with anyone at Mace have been positive and helpful to say the least. Thank you for everything you have done for me and my family!
EDIT: I now work with this company
EDIT: I now work with this company
Jonathan Allen
Oct 11, 2016
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Mace has managed several of my properties over the past year. In a word - they are true professionals. Mace is structured with defined roles and each person is very competent at fulfilling those roles. Deanna is my primary contact and diligently plays the quarterback role, facilitating requests for both tenants and owner and does a great job of communicating.....which is rare for this business. I frequently get responses while she is out of the office which goes to show you're dealing with hard working, motivated managers. Joe has leased two of my units thus far and marketed them quite well and
Ali Valverde
Sep 10, 2016
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We've been renting out our property with Mace for about a year. We were pretty nervous about renting it out as we live abroad but Mace has made it a breeze. Deanna is super responsive to calls and emails and always seems to be one step ahead of me on everything:). She has assisted with filing our country tax forms, home maintenance and they tenant they found for the house has been an absolute dream. Highly recommend the Mace team and especially Deanna. Thank you!
Keith Hidenfelter
Jul 08, 2016
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From the showing of the house by the marketing/realtor contact through the last four years, Mace representatives have treated my family and I with respect, courtesy and solid customer service. There have been housing issues – as there are with any house a hundred years old, but through diligent follow-up between my wife and their manager, Jennifer all the issues were resolved. The pricing is in line with the market (if not lower) as well. We would recommend the management company to anyone new to Pittsburgh or looking to move.
--Keith
--Keith
Vincent Viriya
Jun 28, 2016
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I've been working with Deanna at Mace Property Management and have been lucky to have some long-term tenants in place. Although they've never had to do any turnovers yet, I can honestly say they have taken excellent care of my tenants. Deanna is VERY responsive and usually responds in minutes. I switched property management companies and couldn't be happier with their level of service. I would give Deanna a 11/10
Jonathan Florentin
Jun 02, 2016
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MrPie
Jan 14, 2016
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I have had nothing but a positive exp with Mace.. I have been renting for over 4 years now with them and they have always been on top and prompt with any repairs that i request. they get someone out asap and the job is always well done. The office staff has been more then helpful with anything that I need or any questions i have. If i leave a voice mail they respond quickly as well as email. I have had the pleasure of dealing with Jennifer Stewart and she is always on top of it. very professional and always finds time to help me with any of my needs. I would highly recommend this company
Gina
Gina
Chai Latte
Dec 11, 2015
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I would give them 0 stars but that's not possible. I've been with them for almost 4 years and I hate them. They- mainly Jessica- she's the assistant property manager- is rude. She talks to you any type of way she pleases through email. They state that they want you to email them instead of calling. How ethical is that? I should be able to speak to a real person instead of through emails all the time where miscommunication can occur. They are really just all about their money and less concerned with whatever issues that are their responsibilities. I suggest getting familiar with your rental rights
