Freedom Credit Union

I am trying to close my auto loan with this bank. No one wants to do their job, no one is available, there’s no direct contact numbers. You have to call and wait at least 30 mins to talk to anybody just for them to tell you they’ll send an email and then they never get back.I was also told to go onto my mobile app yeah well my account isn’t even eligible for a mobile app!!! I don’t recommend this bank at all.

Kyle was extremely helpful and informative about which loan would work best for me, walked me through the whole process. Diane was very helpful with helping me set up and account, walked me through all the steps.

I have been a member for over 20 years. I have had several problems with this bank in comparison to some of the bigger banks like Chase.
1. When my identity was stolen a few years ago the bank wanted to charge me to replace my card/card number. I had to call in and request the new card and speak with a manager to get the card without the $10 fee. Meanwhile I was able to request a new card and card number through the Chase app in a few minutes.
2. When there was fraud on my checking/debit card to the tune of $500 the bank told me I had to go through the retailer as opposed to engaging their fraud

Nice employees but really dumb bank branch? It just has a few self serve machines no actual tellers.

I've been going to the credit union for years since it was Fisher and Porter credit Union on county line and Jacksonville road the lady's there Sherry Terry Liz they're all amazing they take such time to take care of you I wouldn't go anywhere else

This is the worst Credit Union to have ever existed. They are always trying to get you on fee's. Their staff is slow and a lot of times unhelpful. Their mobile app is absolute trash. Will be taking my banking elsewhere.

Years ago this was a decent credit union, but the customer service has gotten so terrible over the years. Don't waste your time and money, there are much better credit unions out there.

This bank is terrible. They do nothing to help with disputes other than to tell you to call the merchant. They have the worst customer service I have ever seen in a bank. They need some major overhauls. They also charge $2 every time you move money in between accounts. They are a rip off institution

Staff is always pleasant and helpful, however, current operations at the branch are poor.
Drive in only, with a line around the building causing a 1/2 hour or more wait for simple transactions.
“Online Banking” and “Telephone Teller” do not apply to ALL transaction and business that needs to be conducted.
Very poorly planned and operated.

So much better than a bank. They give you a more personal experience. You talk to real people. They are friendly. Their rates and fees are much lower. They offer incentives such as a $100 referral credit. If you visit a branch they are very clean and modern and the people are so nice. I highly recommend this place.