Located in Lancaster, PA, the staff at Jones Honda will help you find the Honda vehicle you want. At Jones Honda we offer a searchable online inventory of new Honda cars in Lancaster, along with well maintained used cars by today's top manufacturers. Come visit our new Honda and Lancaster used car lot to take a test drive!
Our sales staff will help you find that new Honda or quality used car that you have been searching for. Searching for an auto loan in Lancaster that suits your lifestyle? For years, the financial staff at Jones Honda has offered expert advice for those seeking an affordable Honda car loan or lease.
Our sales staff will help you find that new Honda or quality used car that you have been searching for. Searching for an auto loan in Lancaster that suits your lifestyle? For years, the financial staff at Jones Honda has offered expert advice for those seeking an affordable Honda car loan or lease.
Services
Searching for dependable car repair in Lancaster? Maintaining your Honda properly is the key to vehicle longevity and our Lancaster Honda service department is standing by to keep your car, truck or SUV running smoothly for years to come. Our highly trained technicians will maximize your Honda vehicle's performance.
I started at Jones at the end of my junior year of high school through the encouragement of my instructor in the automotive program at Mount Joy Vo Tech. He was acquainted with the Jones family and thought very highly of their operation. From 1987 - 1992 I took as many GM training classes as possible and also gained valuable experience through hands on work.
Get your vehicle into top condition with high quality Honda car parts. Smart Lancaster residents shop at the parts center of our Lancaster Honda dealership because of our expertise and fully stocked inventory of auto parts. If you have never ordered Honda parts in Lancaster before, please visit the parts FAQ section of our website for more information.
I was born and raised in Lancaster. I graduated from Hempfiel High School in 1994. I was a cook for some time after graduation and made a switch in careers in 2002 when I was hired as a sales consultant for the Pontiac Buick division for Jones. I have held both sales and finance positions here at Jones and you can currently find me in the Honda Parts.
Reviews (17)
Brendon Zimmerman
Feb 02, 2022
Report
Edit: they called, apologized and scheduled again for a day later. That's worth 4 stars. We will see if they get a fifth tommorrow!
Not too happy right now. I had an appointment to replace passenger side low beam headlight.
-Scheduled many days before for 1:30 pm. on 2-1-22. Was told 45 minutes to replace.
-Called on 1-31-22 to ask them if they had a courtesy vehicle available as we were on a tight time schedule. No vehicle, but they assured us the longest it could possibly take is 30 minutes.
- arrived at 1:18 on 2-1-22. Was told upon checking in that the time required is 1 1/2 hrs. because
Not too happy right now. I had an appointment to replace passenger side low beam headlight.
-Scheduled many days before for 1:30 pm. on 2-1-22. Was told 45 minutes to replace.
-Called on 1-31-22 to ask them if they had a courtesy vehicle available as we were on a tight time schedule. No vehicle, but they assured us the longest it could possibly take is 30 minutes.
- arrived at 1:18 on 2-1-22. Was told upon checking in that the time required is 1 1/2 hrs. because
Jessica Cotillo
Jan 22, 2022
Report
I did not purchase my Honda here so I cannot speak to their sales, however the service department was extremely disappointing and frustrating to work with. I’ve never had a positive experience here even after trying to bring my vehicle in multiple times over the years. I finally learned my lesson this last time after it took me 3 trips and still did not get the service I needed, and was given an attitude from one of the service ‘advisors’.
Merv A.
Jan 05, 2022
Report
Service Manager, Joe Keener:
- "You were wrong to expect the same high quality service you can get at an independent shop"
- "We don't work for free"
^ After I ask why checking their work on a $1200 repair from 2 weeks ago should cost me $106, when no additional work was performed.
Service review: Check engine light issue, took to Honda, had parts replaced, paid $1200. Drove for a day, engine light comes back, take back to Honda, hoping they can double check the work / let me know what the problem is. They say another part needs to be replaced. Ok. I decide I don&apos
- "You were wrong to expect the same high quality service you can get at an independent shop"
- "We don't work for free"
^ After I ask why checking their work on a $1200 repair from 2 weeks ago should cost me $106, when no additional work was performed.
Service review: Check engine light issue, took to Honda, had parts replaced, paid $1200. Drove for a day, engine light comes back, take back to Honda, hoping they can double check the work / let me know what the problem is. They say another part needs to be replaced. Ok. I decide I don&apos
Ganga Acharya
Dec 25, 2021
Report
Just bought a Honda Pilot from this dealer. Jeff was my guy who helped me on this purchase. He was very friendly and thorough. I had wait for a week or so for the car to arrive but Jeff always keep me posted about the status of delivery. Jeff is very detailed about explaining car features to me. He is the man!!
Marie Bolettieri
Oct 25, 2021
Report
James Mazzoni
Oct 04, 2021
Report
Frank Litchfield was very friendly, patient and helpful when I bought my new Honda. He is also very knowledgeable and competent. I recommend him highly.
The Jones dealership did not try to bait and switch me like so many others do, I paid a fair price for my car and am very satisfied with this Dealership and the way it does business.
The Jones dealership did not try to bait and switch me like so many others do, I paid a fair price for my car and am very satisfied with this Dealership and the way it does business.
Nicole Crouse
Oct 04, 2021
Report
Jeff Miller was top-notch! He helped us find our dream mini-van in the 2022 Odyssey Elite. He was easily reached via email and responded in a timely manner to many inquiries we had. He kept us up-to-date on when our van went into production and when it arrived ahead of schedule, we were thrilled! Jeff was thorough and courteous as he walked us through the features of our new van. I would recommend him to anyone looking for a new car!
Bada Bing
Sep 25, 2021
Report
Got my Honda civic today and I couldn’t be any happier. Jeff Miller made my leasing experience as seamless as it can be. He was easily accessible through email this whole time he kept me updated about car’s arrival date (finding a brand new car is not easy these days) but he made sure that I get my car within 14 days.
I would also like to mention the Jones Honda dealership in general, my credit score was POOR and I had a repossession on my credit report. I explained the dealership my situation and they fight tooth and nails to get me approved from Honda financial services. Any dealership would
I would also like to mention the Jones Honda dealership in general, my credit score was POOR and I had a repossession on my credit report. I explained the dealership my situation and they fight tooth and nails to get me approved from Honda financial services. Any dealership would
Dean D.
Sep 10, 2021
Report
Passing through Lancaster, my Honda broke down... engine failure! It was 2:30 pm and we had a car full of luggage (and my dog). I googled for a repair shop and found Jones Honda. Ratha answered the call. The shop was full, but we desperately needed to get to our destination. Ratha went to bat for us. Long story short, he worked the system and found a way to get us back on the road by 5pm. Thank you Ratha and Jones Honda!
Tom T.
Aug 27, 2021
Report
Too long a story. Evidently, rather than source electronic issues they tell you almost every issue you have is related to "upgrades" on your phone. Different excuses depend upon who you speak to. I should have taken their poor reviews more seriously! PLUS..covid is rampant in Lancaster County and not 1 employee was wearing a mask.
Mark L.
Jun 01, 2021
Report
We thought we made a deal with Jones Honda about 10 days ago. They moved the pick up time to one less convenient for us. Also in the 10 days they never mentioned a cashiers check. Now they expect us to scramble to get one. They have demonstrated a lack of professionalism and customer focus.
Next time we will go to Apple in York were we bought our last Honda.
Next time we will go to Apple in York were we bought our last Honda.
Tayush Mukherji
May 26, 2021
Report
Great service... Great people. Tons of knowledgeable people to keep your Honda running smoother. I have 160k on my Honda Accord. Bring your kids while you wait. Awesome complimentary beverages while you wait. Price includes genuine Honda parts so a little up than your mom and pop mechanics. They also do a comprehensive check and recommend things that you might not notice. Overall great experience.
Jennifer L.
Jan 08, 2020
Report
I called their service department to arrange the replacement of recalled airbags in my CR-V. Was given incorrect information from the service department the day the appointment was made, only to find out a few days before the appointment that they could not provide the services promised? A total inconvenience and the person I spoke with didn't really seem to care as I was just told to make a new appointment at another location... yeah right! Thanks guys!
Ronald L.
Jun 19, 2019
Report
If i could give this dealership less than one star I would. I've purchased 5 Hondas over the past 20 years, 4 from the same dealership in South Carolina. I've been a firm believer in returning to the dealership for service. When we've needed service we were able to schedule same day or within a day or so. We moved to Lancaster a year ago. I've had service scheduled at Jones Honda twice, each time scheduled two to three weeks out. When I called today to see if I could have my son's Accord brought in for brakes, that he was visiting for the next two days, I was told
Lorraine B.
May 17, 2019
Report
Katie M.
Apr 23, 2018
Report
Took my '06 CRV in for annual inspection. My father, who lives in NJ, owned a car repair shop for decades and still does my regular maintenance. Tires, fluids and alignment were both done a mere five months ago. The Honda service department tells me my tires are feathering (equally on all four tires, mind you. I don't think so) and my fluids need changing. I not so politely told them my tires were five months old, as were all my fluids. They wanted $773 to fix these "problems." Obviously I refused all service, told them to stop at just the inspection and be done with it. Livid
Tammy Banh
Nov 18, 2017
Report
I live in Lancaster and I have visited Jonas Honda through the years. Last month when I stopped by, I was outside for quite awhile with good intention to buy a new car and no one came out. I even stood by the door and nobody took notice. Actually, this was my 3rd time stopping within a month. I began to remember, not once has a sale person ever came out to greet me all these years!!!! Hmmmmmm.... I guess they don't really need business. So, I took my business to Toyota where a person acknowledged me within two minutes each time I stopped by. That's why Toyota has always been in
