At Resource One Credit Union, we help hard-working Texans achieve their financial goals. We are a Credit Union, owned by our members and working to give them control of their future. Since 1936, our members have trusted us to provide honest advice and the products they need. And our earnings? They belong to our members.
We share the profits with our members in the form of better rates and lower fees. Our membership continues to grow from the two largest counties in Texas: Dallas and Northwest Harris. People helping people is what credit unions were founded on, and it's what we live and breathe at Resource One. We like to help people in every way.from a member's first loan to the energy and enthusiasm we bring to each and every member we serve.
We share the profits with our members in the form of better rates and lower fees. Our membership continues to grow from the two largest counties in Texas: Dallas and Northwest Harris. People helping people is what credit unions were founded on, and it's what we live and breathe at Resource One. We like to help people in every way.from a member's first loan to the energy and enthusiasm we bring to each and every member we serve.
Services
Whether your business is small or large, Resource One provides the tools you need to run your business effortlessly. Resource One Credit Union has partnered with an industry leader in electronic processing, BancCard Merchant Services. The Resource One team offers this service for our members at an affordable rate that won't hurt your bottom line.
Learn how to access Resource One Mobile and Online Banking, how to make payments, and more. Pay bills or transfer money between Resource One Accounts and to external accounts - all for free. To sign up for direct deposit of your payroll or government check, you'll need Resource One's routing number (311080162), your SDC account number, and your account number.
Ready to open your membership? We have made it easy to make the move with our online application, and it only takes 10 minutes. Get started and receive the benefits of being a member. Please, do not send personal details via email. Send a secure message to us by logging into online or mobile banking and selecting message center.
Resource One Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical braches accessible, but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility.
The Resource One team is here to answer your questions, help with your membership, and more - so let's talk! Ready to get started on an application for that car you've been eyeing, RV that's ready for an adventure, a motorcycle to cruise around, consolidating debt, building credit, or maybe the funds for a wedding or vacation.
Reviews (21)
Bryan K.
Dec 24, 2021
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I would NOT use this financial institution for anything! When (Not if) fraudulent activity is going on with your account it will be an act of GOD to get your money back! This financial institution doesn’t care if the money in your account gets stolen! We were told that they don’t even have some sort of loss prevention team or someone that will investigate on your behalf! That means you will have to do all the work ( filing a police report, getting a case number, and dealing with that whole mess) just to get the ball rolling to even possibly not getting your money back that this institution
Kenneth Willis
Dec 17, 2021
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Paul W.
Nov 23, 2021
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As a veteran, do not do business with this credit union. I am a retired disabled veteran with a car loan with this bank. They make is it impossible to pay my loan. through their website, I cannot use a online, check, ATM or debit card from my Chase or Wellsfargo. I must pay on the phone each month for a $ 7 charge or drive Do not do business with this credit union
Chris Johnson
Sep 30, 2021
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Jeffrey Williams
Sep 26, 2021
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Terrible Customer Service and Antiquated Payment System
I received a delinquency notice in the mail today despite me sending the payment through my bank well in advance of the deadline. Because Resource One can't take an electronic payment from another bank, the payment from my bank must be made via a paper check (red flag #1 about Resource One). When I called to explain that I could provide evidence from my bank that the payment was sent, including the debit from my account, the date the check was mailed, and the check number, I was told it didn't matter and that they were charging me a 5% late
I received a delinquency notice in the mail today despite me sending the payment through my bank well in advance of the deadline. Because Resource One can't take an electronic payment from another bank, the payment from my bank must be made via a paper check (red flag #1 about Resource One). When I called to explain that I could provide evidence from my bank that the payment was sent, including the debit from my account, the date the check was mailed, and the check number, I was told it didn't matter and that they were charging me a 5% late
Chris V.
Sep 05, 2021
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Chris V....." Member owner since 1995". This is the most incompetent useless group of people I have ever met. After being on the phone yesterday all day trying to explain to people I purchase business supplies from why I bounced 15 checks even though I had over 100k in my account (they can't seem to link my accounts and drain me dry in 1 account to charge unnecessary fees even though I told them 1 million times) and today I am on the phone 6 hours on an emergency trying to use my debit card which the expiration date in their system is different than the one on the card which was
Dorothy S.
Jun 26, 2021
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Giorgio B.
Nov 25, 2020
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Keith H.
Mar 03, 2020
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First of December my spouse filled out the paperwork online for a Home Equity Line of Credit. The first road block came when the loan officer failed to inform us or him that all 3 credit bureaus would need to be ran. This was overlooked and we had to initiate a follow up call to find this out. Then we went many more days with no word. We followed up again we initiated. We started this the first of December and we just got word after many other emails and 2 failed attempts to close that it is TOO much for the Credit Union to deal with our special circumstances.
They JUST gave up stop trying
They JUST gave up stop trying
David
Nov 13, 2019
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I've been a member of Resource One Credit Union for about 18 years and been to many of their locations except this one until today. That may change after today. After completing my transaction at the counter (so obviously I'm a Resource One member) I asked to use the restroom and was refused access, and told it was not for the public. I'm not a bum off the street. I have a disability Crohn's Disease. Excuse me all on your logo it says "member owned" I guess that means nothing. I bet money Chase bank would allow me to use their bathroom along with a plethora of other financial institutions that
Timothy O.
Aug 18, 2019
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I have had this credit union for quite a while. They have been great till about the last 8 months. I have had nothing but issues. All small issues but all costing me money. The dispute department was the final straw. I finally found that they have new top management. This place is reminding me of Bank of America now. It just does not seem like my bank anymore.
Steve H.
Jul 27, 2019
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Ramona J.
Jul 08, 2019
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Their moto should be "Our mistake, your problem." I've wasted many hours over the years fixing issues with my R1CU account and even my credit bc of lazy mistakes on behalf of those who work at R1CU. I'm tired of cleaning up after them. They are a terribly run company, from the bottom to the top. Only reason they get a star is low interest rates.
Ansley Navert
Jun 16, 2019
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Jared T.
Jan 06, 2018
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David P.
Jan 05, 2018
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I don't do reviews usually but the experience that I have been going through with Resource one can't go without one. One star is generous.
To many details to explain but the customer service is the worse. I took out a used car loan and when there was a hold up in their title department there is no way to talk to them. The used car was &20,000 and they would only finance 1/2 so they wanted me to give them the other &10,000. After I gave them the money I couldn't get any answers to anything. It's been a week now and the dealership hasn't received a dime. I can&apos
To many details to explain but the customer service is the worse. I took out a used car loan and when there was a hold up in their title department there is no way to talk to them. The used car was &20,000 and they would only finance 1/2 so they wanted me to give them the other &10,000. After I gave them the money I couldn't get any answers to anything. It's been a week now and the dealership hasn't received a dime. I can&apos
Tori M.
Oct 05, 2017
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Believe every review on here, they are all correct. The staff are rude and disrespectful. And almost every time I've come in there's someone different "helping" me. It doesn't matter who helps you, all the tellers share the same attitude. Forget 0 stars, If I could give -5 stars I would. Every time I or my husband have come here we're disgusted. And we only come here when we're in a crunch for time because they are open after 5pm and our preferred bank has closed. But going forward we won't be desperate enough to put up with them anymore, we won't be
Marco R.
Jan 20, 2017
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Brett Lebo
Jun 12, 2016
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I was uncertain about leaving a traditional bank. It was the best decision I ever made. Everyone at the two branches I goto, they say hello to me by name, ask about out daughter, just generally care about me and my family. But of course they do because once we joined we became member owners. Not just another number depositing money into an account. One of the greatest services that Resource One offers is their education and credit repair classes. I am a business owner who lost triplets. Our credit was demolished!!! R1CU taught us how to rebuild and helped us with the credit builder loan. I should
A. H.
Apr 24, 2015
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Very poor customer service and not typical of a credit union. I applied for a loan online recently. Was never contacted until I contact R1 4 days after I applied. I even proactively sent some documentation to the loan officer that was assigned to my loan. I never even got a response from my email. I chatted online with an agent who was extremely rude. All I wanted to know was the status of my loan application. She told me I had to speak with my loan officer. I ended that chat and started a new chat and the next agent gave me the status of my loan application. I've been a member for many years
Laura C.
Nov 25, 2014
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Until recently, I was a loyal customer of R1CU for over 7 years. When a barrage of O/D fees hit my account, I was brushed off by the call center CS mgr and told that the fees were my fault due to excessive pending transactions. He failed to look and notice that an online merchant had double-charged a purchase nor would he refund the 7 overdraft fees that hit my account (even when it showed a positive available balance).
I then reached out to my assigned branch manager, Ashley, who was even more nasty and condescending than the call center manager. I did not learn the exact nature of the double
I then reached out to my assigned branch manager, Ashley, who was even more nasty and condescending than the call center manager. I did not learn the exact nature of the double
