The Hospital at Westlake is Austin's finest, locally operated acute care facility. We set the standard with our leading patient satisfaction ranking among all the area's acute care facilities. We provide compassionate, quality, and convenient care in a beautiful setting.
The Hospital at Westlake Medical Center not only provides traditional quality hospital care but also offers services ranging from high-tech diagnostic procedures to inpatient physical therapy and urgent care for emergencies related to trauma or illness.We also recognize our role as a resource for information and education regarding medicine and healthcare to patients, staff, physicians and the community.
The Hospital at Westlake Medical Center not only provides traditional quality hospital care but also offers services ranging from high-tech diagnostic procedures to inpatient physical therapy and urgent care for emergencies related to trauma or illness.We also recognize our role as a resource for information and education regarding medicine and healthcare to patients, staff, physicians and the community.
Services
The Hospital at Westlake Medical Center provides a family environment offering positive physician support and a collaborative atmosphere. We provide top of the line personalized care to our patients in a relaxed, beautiful and informal setting. The Hospital at Westlake Medical Center is an Equal Opportunity Employer (EOE).
Our mission is to safely and comfortably, medically stabilize individuals suffering from drug and/or alcohol dependency thus providing them with the best foundation for ongoing recovery. The medical detox service line at Westlake Hospital delivers the most effective management of acute withdrawal symptoms through a robust team of board certified physicians, nurses, and clinical experts.
The Comprehensive Care for Joint Replacement (CJR) model strives to support better and more efficient care for beneficiaries undergoing the most common inpatient surgeries for Hospital at Westlake Medical Center beneficiaries: hip and knee replacements (also called lower extremity joint replacements or LEJR).
Reviews (28)
C. H.
Jan 21, 2022
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Carrie Brown
Dec 13, 2021
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I just spent 5 intense days in this wonderful facility for removal of a massive gallbladder. It was quite an ordeal and I'm not gonna pretend I remember every moment perfectly because I was being given IV pain medication.
First of all... Donna, my ER nurse was amazing. She is so easy to talk to, personable, knowledgeable... and she can sure hit a vein! They once called her up to my hospital room to insert a new IV and I was thrilled to see her again!
I've had previous experience with Donna and she's always wonderful.
I had two doctors. My surgeon, Dr. Alex Santos, is amazing doctor! Performed
First of all... Donna, my ER nurse was amazing. She is so easy to talk to, personable, knowledgeable... and she can sure hit a vein! They once called her up to my hospital room to insert a new IV and I was thrilled to see her again!
I've had previous experience with Donna and she's always wonderful.
I had two doctors. My surgeon, Dr. Alex Santos, is amazing doctor! Performed
Dee Mills
Nov 14, 2021
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I have had 3 procedures at WMC and each time they have consistently been friendly, professional, and caring. Prior to each procedure I received phone calls/messages explaining procedures and insuring I am aware of each process and answering any questions I may have had. I trust these professionals with my life and those of my family.
Anne Hoke
Nov 02, 2021
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Heather Chancellor
Oct 26, 2021
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Melissa Cathcart
Oct 07, 2021
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After a traumatic accident; i ended up in the ER at Westlake Hospital. The staff, nurses and physicians were extremely quick to respond and not only offered me excellent medical care, but also a calming, comfort which eased my anxiety about my injury. They also called me the next day to check on me and make sure I was being taken care of by the… center they referred me to. I would like to recognized the entire staff, but particularly Donna and Dr. Rodriguez for going above and beyond to treat me with amazing skill and great compassion. My outcomes are good because of the quick attention
Jenette Young
Aug 14, 2021
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Hospital was ok.Kind of warn down. Neat style.Fun staff but seemed short staffed.They don't clean their patients often enough: bedding,peeva pads,sponge baths,etc. Warn down equipment kept braking or needed adjusting at times, knowledge level of staff and most doctors seemed average save 1,who was in charge, I believe. Would recommend for a minor procedure only. Doesn't seem well enough equipped for anything more.
Marian B.
May 26, 2021
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I accompanied a friend to a procedure in early April. The preparation for the procedure was efficient. I waited in the waiting room. The staff showed me where to get food, and all staff made eye contact and asked me if I needed anything while I waited. When the procedure was over, I went back to the recovery room. He was recovering a bit slowly. The nurse taking care of him was excellent and provided very personal care.
Jonica Mcgee
Jun 30, 2020
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I'll be perfectly honest I had reservations about this facility. I had looked at the reviews and not all were good. However, my experience was great. The nursing staff was awesome with the exception of the first night. That's only because the evening nurse acted as if it was hard to do her job while answering questions. But to my surprise I was treated respectful and I felt there was genuine care about myself as the patient. I would like to thank the entire medical team especially the nurses on the 3rd floor for dealing with me after my spinal fusion surgery. I cannot leave out the cafeteria staff
Steven Osborn
Mar 09, 2020
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Excellent Hospital, except one bad apple.
I went for spinal fusion. Arrived early was brought back and set up for surgery. All good. Surgery went great! I will try and remember all of the awesome nurses, staff, etc; The Great; Jessica was awesome. Very attentive, pleasant, helpful and friendly. Raquelle (spelling wrong possibly- very awesome… service and delivery of food), Dennis (Physical Therapist) was very knowledgeable, listened, actually helpful. Dr. Dryer and Dr. Stewart were amazing as well as the other Doctor, cannot remember her name. The Good- Michelle was a helpful nurse most
I went for spinal fusion. Arrived early was brought back and set up for surgery. All good. Surgery went great! I will try and remember all of the awesome nurses, staff, etc; The Great; Jessica was awesome. Very attentive, pleasant, helpful and friendly. Raquelle (spelling wrong possibly- very awesome… service and delivery of food), Dennis (Physical Therapist) was very knowledgeable, listened, actually helpful. Dr. Dryer and Dr. Stewart were amazing as well as the other Doctor, cannot remember her name. The Good- Michelle was a helpful nurse most
Robert Ansley
Jul 03, 2019
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Over a couple years I’ve had four spinal surgeries here, two were in-patient and the other two were out-patient. Everybody I came in contact with was concerned about me and wanted me to get through the surgeries with as little discomfort as possible. I didn’t experience any problems with anything from pre-op testing, check-in, surgery, & recovery, to settling into my room. At one point I was in a lot of pain but they worked tirelessly to finally get me comfortable so I could rest. I think this is an excellent facility and highly recommend it. If I ever have to have surgery again I hope my doctor
Emily Franke
Jan 29, 2019
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Do not. I repeat do NOT waist your time and money visiting The Hospital at Westlake Medical Center.
I have been balance billed NINE times for thousands of dollars by their facility. The hospital was in network but apparently the dr that came to my bedside was NOT. Insurance says I owe $0 - they say the balances are my responsibility since their dr… wasn’t in network. They won’t hold to talk to insurance. Insurance won’t hold to talk to them because “it’s peak season”. If you don’t pay they put you into collections. Ridiculous.
Do not. I repeat do
I have been balance billed NINE times for thousands of dollars by their facility. The hospital was in network but apparently the dr that came to my bedside was NOT. Insurance says I owe $0 - they say the balances are my responsibility since their dr… wasn’t in network. They won’t hold to talk to insurance. Insurance won’t hold to talk to them because “it’s peak season”. If you don’t pay they put you into collections. Ridiculous.
Do not. I repeat do
Lee Dagger
Nov 07, 2018
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Ashley Moler
Sep 21, 2018
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Gustavus Chisholm
Jun 18, 2018
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Becky Gerber Shaffner
Dec 22, 2017
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Vince Y.
Sep 26, 2017
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I went here after hours with an elevated heartbeat. It turned out to be nothing and no treatment was required. But to find that out cost me nearly $3,000 between the hospital and the physician bills. Most of that wasn't covered by Blue Cross. I asked what the cost for each service was, and they said "it depends on your insurance".
The doctor also tried to convince me to do a cat scan on my heart which was completely unnecessary and would have added several thousand dollars to an already ridiculous bill. Clearly the physician is encouraged to order expensive tests.
I definitely
The doctor also tried to convince me to do a cat scan on my heart which was completely unnecessary and would have added several thousand dollars to an already ridiculous bill. Clearly the physician is encouraged to order expensive tests.
I definitely
Dina T.
Sep 24, 2017
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Tracy L.
Aug 16, 2017
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Johnny S.
Sep 17, 2016
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From someone who doesn't like to use social media to slam a place, I believe wholeheartedly in this case it is well warranted.
I came to the ER for dizziness as per the recommendation of Victory Medical, and was convinced not only to take one but actually 2 CAT scans (the second with dye to make sure there wasn't something hidden they missed the first time). This 30-45 min visit ended up costing $6,750 but more than this, they decided not to negotiate with my insurance company who offered to pay $5,000. After 4 months they finally came to a settlement and left me with 4 various bills
I came to the ER for dizziness as per the recommendation of Victory Medical, and was convinced not only to take one but actually 2 CAT scans (the second with dye to make sure there wasn't something hidden they missed the first time). This 30-45 min visit ended up costing $6,750 but more than this, they decided not to negotiate with my insurance company who offered to pay $5,000. After 4 months they finally came to a settlement and left me with 4 various bills
Raquel C.
Dec 03, 2015
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Was a bit difficult to locate due to the size and maze of the complex but once inside the difference between a public hospital and a private center is as different as night and day. The center has a nice hotel like lobby with fancy fish tanks, small cafe and views of the outdoor coy fish ponds. My wait time was minimal and the operation itself was a flash. everyone was very nice and attentive, i felt at total ease and i tip my hat to the anesthesiologist for the lovely cocktail. not that id ever want to come back but if i did need to, this place would be at the top of the list. Bonus points for
Cat D.
Apr 23, 2015
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Rachel M.
Feb 08, 2015
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Jeff U.
Jan 29, 2015
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Ceil E.
Apr 29, 2014
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I received emergency care for a burned finger . The burn was 2nd degree and I was given advil , Silverdin was put
on the finger and then it was wrapped in gauze. No problem with that but I was charged almost 900 dollars for this glorified bandaid . It is no wonder that our country is in trouble with health care costs. That is so unfair when you don't have insurance and you are willing to pay a "fair " price for the service. I was told that it was an acceptable price for my "service". If this is their idea of what is fair then it is no wonder the state of the health
on the finger and then it was wrapped in gauze. No problem with that but I was charged almost 900 dollars for this glorified bandaid . It is no wonder that our country is in trouble with health care costs. That is so unfair when you don't have insurance and you are willing to pay a "fair " price for the service. I was told that it was an acceptable price for my "service". If this is their idea of what is fair then it is no wonder the state of the health
Bob K.
Sep 06, 2013
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I just had my hip replaced and the staff here made it a great experience. The rooms are nicer than most hotels I have stayed at around the globe and the food is amazing.
I know it is all about the care, which is personalized and very much professional. This whole experience could have been cold and heartless, but Westlake Medical Center has made it complete the opposite.
If you have to have surgery, I highly recommend!
I know it is all about the care, which is personalized and very much professional. This whole experience could have been cold and heartless, but Westlake Medical Center has made it complete the opposite.
If you have to have surgery, I highly recommend!
Laila G.
Nov 14, 2012
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I went in for a pre-op; chest x-ray, EKG and blood work. The wait was nonexistent. It was a little weird that i needed to be admitted to the hospital to be there for 30mins. But whatever they need. The nurses and other staff were very friendly and were willing to give me explanations and a tour, since I'm having my first ever surgery there next week. They gave me a tour of an empty room and answered all my questions. I though them to be very helpful and available. Again - in and out within 30mins of my appointment and that was with a tour. The Hospital rooms look really nice and i was
David A.
Feb 05, 2011
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Well, someone at Westlake Hospital (what it's apparently called now) must have read the reviews because this place is nothing like I read in the other reviews. I had been to Westlake ER a couple of times in the past for minor emergencies - sprained ankle and broken thumb and the ER looks totally different than it used to. The person at the front desk told me that they remodeled the place fairly recently. When you go in the back it looks like a standard ER with beds in a line and curtains around each bed area. When I went before for my thumb I was put in a chair in the hallway waiting for
